Nurudeen A. - Deputy IT Operations Manager

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Lagos, Nigeria

Experience

Mar 2024 - Present

1 year 8 months

Deputy IT Operations Manager

AB Microfinance Bank Nigeria

Supervision of the Enterprise and Service Desk units
Deliver regular reporting for Enterprise and Service Desk activities such as change control and current capacity status
Lead and participate in IT projects from initiation to completion, ensuring adherence to project timelines, budgets, and quality standards
Provide leadership and guidance to the IT team, fostering a culture of collaboration, innovation, and continuous improvement
Contribute to the formulation of IT policies, procedures, and standards to align with organizational objectives
Support business project planning and manage IT-related parts within the defined timeframe
Ensure compliance with policies and operating procedures of the bank
Collaborate with the IT Operations Manager on operational responsibility for the bank’s IT operations, including periodic review of effectiveness and identification of improvements

Jul 2022 - Feb 2024

1 year 8 months

IT Enterprise Solutions Coordinator

AB Microfinance Bank Nigeria

Coordinated the management of applications and databases for the bank’s operations
Ensured compliance with departmental processes and frameworks
Provided second-level support to all branches and head office users
Executed CBS day end and month end runs and ran scripts for daily, weekly, and monthly reporting
Ensured availability of front-end services and related dependencies
Deployed solutions in the production environment in line with policies and procedures
Designed and implemented IT service management SLAs
Conducted systems analysis and recommended changes to improve operations
Maintained deep knowledge of products, parameters, user rights, profiles, and processes
Acted as counterpart to software-related activities with technical providers
Supported other software vendors on CBS interfaces and third-party middleware
Managed support for satellite information systems and web applications
Ensured system integrity, availability, and confidentiality of all enterprise solutions
Enforced proper segregation of duties and user rights on CBS and applications
Maintained integrity of daily CBS and application backups
Ensured availability and maintenance of QA servers and environment
Coordinated the enterprise solutions team, managed schedules and workloads
Planned training, support, and process improvements
Compiled reports to track customer satisfaction, personnel performance, and SLA adherence

Jan 2018 - Jun 2022

4 years 6 months

Enterprise Application Administrator

AB Microfinance Bank Nigeria

Provided full CBS support across all branches and head office for front-end users and backend
Executed CBS day end and month end runs and ran scripts for support and routine software backups
Generated daily, weekly, and monthly reporting for the core banking application
Supported software testing and migration to a new banking application
Assisted other software vendors on CBS interfaces and third-party integrations
Ran database scripts on other systems
Enforced proper segregation of duties and user rights on CBS
Ensured availability of test servers for application testing
Monitored systems and databases
Managed all enterprise applications including Jira, Confluence, and Microsoft Dynamics Navision

Jan 2015 - Dec 2017

3 years

Senior Executive Information Technology Staff

Addosser Microfinance Bank

Handled administrative tasks assigned by the IT section manager
Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Responded to user queries in person and over the phone
Prepared training manuals
Maintained daily performance of computer systems
Managed the service desk
Installed computer hardware and software
Configured systems to meet user expectations
Followed up with clients to ensure issue resolution

Dec 2011 - Aug 2013

1 year 9 months

Information Technology Officer

Addosser Microfinance Bank

Assisted in administering IT technical support for the entire bank
Managed local area network (LAN)
Installed and repaired computer systems
Restored and backed up daily transaction records
Processed end-of-day nightly processes
Maintained and updated system antivirus software
Supported users on system-related problems

Nov 2010 - Jan 2011

3 months

Support Help Desk

Leadway Assurance Company

Installed and repaired computer systems
Supported users on system-related problems
Mapped directories and checked records of server backup tapes

Summary

A successful Information Technology Professional with extensive experience in IT operations, applications administration, IT project and change management, and team management. Over twelve (12) years of expertise have honed a versatile skill set, making this professional a valuable asset in various IT domains. Key competencies include IT project management, change management, enterprise application management, and database management.

I can work independently, leading and committed to providing high quality service to every project. Having the personal drive required to deliver service that exceeds the expectations of colleagues and end users through a positive, well organized, and structured work ethic.

Looking for a career advancement opportunity with a company that will challenge my problem solving skills and allowed the development of my knowledge and potential while leading and building team members.