Senior Business Analyst – Product Owner

Facilitated Scrum and SAFE methodology by working directly with the different stakeholders focusing on behavior and test-driven development.

Assisted in defining strategic business requirements and understanding complex client and user needs.

Established user stories based on functional requirements from the business to help in continuous delivery pipeline.

Conducted T-shirt sizing and work to be done based on Weighted Shortest Job First and presented it to the executive management.

Coordinated functional testing with IT to meet project timelines using an iterative quality analysis process.

Ensured adherence to Scrum principles, coached team members on Agile methodologies, and fostered a collaborative, self-organizing team environment.

Collaborated with stakeholders to prioritize features and enhancements, creating and maintaining a well-organized product backlog that reflects customer needs and business priorities.

Worked closely with development, marketing, sales, and customer success teams to ensure seamless execution of product initiatives and successful delivery of customer value.

Tracked key performance indicators (KPIs) and customer feedback to assess product performance, making data-driven decisions to drive continuous improvement and customer satisfaction.

Accountable for daily stand-ups, sprint planning, reviews, and retrospectives as well as program increment planning, acting as single representative and owner of the team.

Defined the product vision and translated product strategy into tasks.

Facilitated decision-making, handled release management communication.

Mastered Salesforce as CRM tool to manage all client data and execute SQL queries to analyze the data and make decision analysis.

Accomplishments:**

Created user documentation for all the tools used by the Department of Customer Success and ensured its timely updates by responsible teams.

Completed various training and coached several new business analysts.

Managed a team of business analysts, reviewed and updated documentation and use cases.

Guided the team in functional requirement specification and software requirement specification tasks.

Planned and managed projects to ensure timely and quality deliveries within budget.

Created and reviewed effort and cost estimates, project plans, and supporting plans (risk management, quality, communication).

Tracked project cost, revenue, and billing milestones, and worked with the account manager for invoicing and payments.

Managed stakeholder expectations and satisfaction, ensuring fulfillment of contractual commitments.

Ensured optimal utilization of resources, planned, acquired, and released resources as needed.

Monitored and reviewed resource productivity and utilization, taking corrective actions when necessary.

Built team spirit, motivated team members, and resolved conflicts to ensure a healthy working environment.

Participated in business development activities, supported sales/pre-sales activities, and contributed to organizational initiatives.

Accomplishments:**

Mastered project management tools (Insightly, Zoho, Microsoft Project), established traceability matrices for quality assurance, and successfully delivered enterprise and consumer-level applications.