Markus Kraft

Administration / Support

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Jena, Germany

Experience

Jan 2022 - Dec 2025
4 years

Administration / Support

Hessische Zentrale für Datenverarbeitung

  • Operation and development support (Linux, Tomcat)
  • Web release builds with Jenkins and deployment
  • Monitoring and operation planning
  • Support for Online Access Act (OZG)
  • Data queries and corrections in Oracle SQL via CloudBeaver and Rundeck
  • Keycloak administration
  • Regression testing and documentation in Jira
  • Development of complex address database with MS Access/VBA
  • Creation of documentation and guides in XWiki
Jan 2022 - Dec 2022
1 year

Support / Administration / System-Integration

Framesoft AG

  • SLA telephone and email support for development inquiries
  • Ticket and issue creation in Jira, documentation in Confluence
  • Docker installation and configuration on Fedora Linux
  • Zabbix and Icinga2 deployment in Docker containers
  • Various administrative tasks in Linux, Windows and VMware ESXi vSphere
Jan 2014 - Dec 2014
1 year
Eschborn, Germany
On-site

OnSite Support

Vodafone DE

  • On-site and floor support
  • Hardware support for client/server environments
  • UMTS/LTE and VPN support
Jan 2012 - Dec 2014
3 years
Eschborn, Germany
On-site

Windows Rollout

Vodafone DE

  • Scheduling of device migrations (≈16,500 assets)
  • Team leading and project assistance
  • On-site and remote migrations, device imaging
  • First- and second-level support (three-day support)
  • Coordination of replacement for incompatible devices
  • Responsible for disposal of old hardware
Jan 2012 - Dec 2012
1 year
Frankfurt am Main, Germany

Windows Rollout

Nintendo

  • Notebook and workstation replacement
  • Rollout coordination in Frankfurt am Main
  • Second-level support
  • Imaging and exchange of ≈1,800 assets
Jan 2011 - Jun 2025
14 years 6 months
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IT-Kraftwerk Moßbach

  • Project planning, administration, support, system integration and troubleshooting
  • Installation and configuration of Windows Server (all versions), including terminal servers
  • Support of pharmacy technology and software (Prokas, Steribase, etc.)
  • Assumption of managerial functions, coordination of external staff, offers, procurement, accounting, customer acquisition
  • Project management for Deutscher Mieterbund and affiliated tenant associations
  • Hardware replacement, operation, maintenance and consolidation of server systems in data centers
  • Migration of Windows Servers from 2008/2011 to 2016/2019
  • Second- and third-level support
  • Server virtualization installation/configuration
  • Asterisk Elastix, FreePBX and 3CX PBX systems, SIP trunk organization and number porting
  • Sophos UTM 9 firewall installation/configuration (network, wireless, web protection, etc.)
  • ESXi hypervisor setup, storage, HA documentation on-site and in data center
  • P2V and virtualization platform conversions to VMware ESXi 5.x/6.x, management via vCenter/vSphere
  • Creation of IT system documentation, user training, manuals and how-to guides
Jan 2011 - Dec 2012
2 years
Ludwigshafen, Germany

GPSIII Rollout

BASF

  • Notebook and workstation replacement with data migration
  • Application, UMTS and VPN configuration
  • User training and handover
  • Migration of ≈28 134 assets
Jan 2009 - Dec 2011
3 years
Germany

ThinClient Rollout

BARMER-GEK Hessen

  • Responsible for PLZ region 35–65
  • Thin client provisioning and replacement in ≈900 locations
  • System registration of new devices and deletion of old ones
  • Function testing, user training and single-location acceptance
  • Final acceptance by branch manager
Jan 2005 - Dec 2009
5 years

1st and 2nd Level Support / Network / Rollout Support

  • Application, printer, network and PC user support
  • Cat cabling with patch bay and network sockets
  • Installation, configuration and maintenance of workstations, Windows Server and NAS servers
  • Hardware support for T-Systems and Siemens Travel Service
  • Terminal server and VMware support
Jan 2004 - Dec 2004
1 year
Frankfurt, Germany

1st and 2nd Level Support / Server Installation / Move

Select-Immobilien

  • Patch bay and network socket installation
  • Server rack and workstation setup and relocation
  • SUSE Linux server installation and configuration (domain)
  • Client integration with Windows XP Pro
  • User support for 19 clients via remote and on-site service
Jan 2003 - Dec 2004
2 years
Kronberg, Germany

Rollout

Gilette

  • Notebook and workstation replacement
  • Second-level field service support
  • Distribution coordination and imaging via Tivoli
Jan 2003 - Dec 2003
1 year
Frankfurt, Germany
On-site

1st and 2nd Level Support / Fieldservice

Deutsche Bank & Commerzbank

  • Remote and on-site support for ≈300 clients on trading floor
  • Ticketing and analysis via Remedy
  • Rollout team lead, workstation provisioning and domain integration
  • Client/server problem support
Jan 2002 - Dec 2002
1 year
Hanau, Germany
On-site

1st and 2nd Level Support / Fieldservice

OMG (Umicore)

  • Remote and on-site user support
  • Ticketing via OctoHelp in Lotus Notes
  • Workstation maintenance and hardware replacement
Jan 1999 - Dec 2001
3 years
Frankfurt, Germany
On-site

1st and 2nd Level Support / Fieldservice

Dresdner Bank & Dresdner Kleinwort Wasserstein & DIT

  • Year 2000 workstation updates, hardware pool management
  • User support for 250 clients via remote and on-site service on trading floor
  • Network printer administration and backups via ArcServe and ExecView
  • Various rollouts

Skills

  • Hardware: Notebooks, Workstations, Thin Clients, Server (Hp Proliant), Nas (Synology, Qnap), Printers, Scanners, Smartphones, Routers, Switches, Sophos Utm, Yealink.
  • Communication / Networks: Lan, Wan, Umts, Lte, Vpn, Isdn, Adsl/vdsl2, Sip, Voip
  • Operating Systems: Windows 10/11, Windows Server 2016/19, Linux Opensuse, Fedora, Vmware Esxi, Proxmox
  • Methods / Tools: All Ms Office Versions, Ms Access, Openoffice, Cloudbeaver, Rundeck, Backupexec, Nakivo Backup, Netjapan, Adobe Acrobat, Teamviewer, Anydesk, Vmware, Putty, Winscp, Zabbix, Icinga2, Grafana, Other Standard Admin Tools. 3cx, Vcenter, Vcenter Converter, Vsphere, Virtualization, 5nine Manager, Eset Antivirus, Sophos Central Intercept X, Governikus, Beabrak, Docker, Jira, Confluence, Keycloak, Jenkins, Sql, Cloudbeaver, Xwiki, Migration, Among Others.

Languages

German
Native
English
Elementary

Education

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System Integration / Network Technician

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