Marco A.
Data & Operations Analyst
Experience
Jan 2024 - Present
2 yearsData & Operations Analyst
Allianz Partners
- Analyzed over 5,000 roadside assistance incidents. Identified delay patterns and SLA failures.
- Automated processes in Excel/Power BI. Reduced reporting times by 20%.
- Developed interactive dashboards (Power BI, SQL) for real-time tracking of SLAs, costs, and incidents.
- Coordinated operational teams. Improved back-office efficiency by 15%.
- Designed and implemented predictive models to identify incident trends by region and season.
Oct 2021 - Nov 2023
2 years 2 monthsSales Advisor
CRUISELINE.COM
- Managed B2B sales operations in the Latin American, European, and American markets for cruise lines (Royal Caribbean, MSC, Costa, Norwegian, Celestial).
- Created Excel reports to track sales, metrics, and objectives. Monitored sales metrics and CRM for international clients.
- Used internal CRM to manage incidents and foster customer loyalty.
Summary
Data Analyst with experience in operational analysis, process automation, and executive reporting.
Specialized in SQL, Python, and Power BI, with a focus on optimizing response times, reducing costs, and improving traceability. Recognized for cross-functional collaboration, internal/external client orientation, and the ability to deliver measurable results under pressure.
Passionate about turning data into insights that drive strategic decisions and business efficiency.
Languages
English
AdvancedSpanish
AdvancedEducation
Jan 2025 - Jul 2025
Evolve Academy
Master's in Data Analysis and Artificial Intelligence · Data Analysis and Artificial Intelligence · Madrid, Spain
Aug 2014 - Nov 2019
Universidad Simón Bolívar
Electronic Engineering · Electronic Engineering · Venezuela
Certifications & licenses
Microsoft Excel
Santander Open Academy Madrid
Power Bi
Santander Open Academy Madrid
Python
Santander Open Academy Madrid
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience
Veronica M.
Production Support System Data Analyst, Fraud
View Profile
Sebastian P.
ML Engineer
View Profile
Davide M.
Senior Data Architect/Engineer
View Profile
Piero G.
Data Consultant
View Profile
Luis V.
SAP Supply Chain Advisor
View Profile
Federico P.
Senior Associate Consultant
View Profile
Michael M.
Freelance Management Consultant & Interim Manager
View Profile
Philipp G.
Building a Modern Compensation System
View Profile
Matthias G.
Requirements Engineer and Test Manager
View Profile
José P.
Freelance DNA and Data Analyst
View Profile
Antonio C.
Data Analyst Intern
View Profile
Gabriel I.
Data Analyst
View Profile
William Quoc Phong N.
Freelancer – Data & AI
View Profile
Susanne M.
PO CRM (Part-time)
View Profile
Julia D.
Management Consultant for Digital Transformation and Process Management
View Profile
Guilherme B.
Senior Consultant
View Profile
Reinhold S.
Senior Software Developer
View Profile
Gunther H.
Country Director Spain
View Profile
Filiberto B.
Head of Marketing
View Profile
Marco C.
Global Process Owner Business Intelligence
View Profile
Mariano F.
SAP Business Intelligence Solution Architect / Team Lead Core Program
View Profile
Friedbert W.
Data Analyst / Business Analyst
View Profile
Enrique C.
Intelligent Workflow Automation
View Profile
Bernd S.
Business Data Analyst | PowerBI & Microsoft SQL Server
View Profile
Gabriel F.
Sr. Data Science
View Profile
Jonas B.
Freelance Management Consultant & Interim Manager
View Profile
Diana G.
Salesforce Admin /Consultant
View Profile
Stefan H.
Data Science Bootcamp
View Profile
Nicolas B.
Technology & Digital Transformation Consultant
View Profile
Moez S.
Business Intelligence & Controlling
View Profile
- English
- Deutsch
2025 © FRATCH.IO GmbH. All rights reserved.