Marco A.
Data & Operations Analyst
Experience
Jan 2024 - Present
1 year 11 monthsData & Operations Analyst
Allianz Partners
- Analyzed over 5,000 roadside assistance incidents. Identified delay patterns and SLA failures.
- Automated processes in Excel/Power BI. Reduced reporting times by 20%.
- Developed interactive dashboards (Power BI, SQL) for real-time tracking of SLAs, costs, and incidents.
- Coordinated operational teams. Improved back-office efficiency by 15%.
- Designed and implemented predictive models to identify incident trends by region and season.
Oct 2021 - Nov 2023
2 years 2 monthsSales Advisor
CRUISELINE.COM
- Managed B2B sales operations in the Latin American, European, and American markets for cruise lines (Royal Caribbean, MSC, Costa, Norwegian, Celestial).
- Created Excel reports to track sales, metrics, and objectives. Monitored sales metrics and CRM for international clients.
- Used internal CRM to manage incidents and foster customer loyalty.
Summary
Data Analyst with experience in operational analysis, process automation, and executive reporting.
Specialized in SQL, Python, and Power BI, with a focus on optimizing response times, reducing costs, and improving traceability. Recognized for cross-functional collaboration, internal/external client orientation, and the ability to deliver measurable results under pressure.
Passionate about turning data into insights that drive strategic decisions and business efficiency.
Languages
English
AdvancedSpanish
AdvancedEducation
Jan 2025 - Jul 2025
Evolve Academy
Master's in Data Analysis and Artificial Intelligence · Data Analysis and Artificial Intelligence · Madrid, Spain
Aug 2014 - Nov 2019
Universidad Simón Bolívar
Electronic Engineering · Electronic Engineering · Venezuela
Certifications & licenses
Microsoft Excel
Santander Open Academy Madrid
Power Bi
Santander Open Academy Madrid
Python
Santander Open Academy Madrid
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