Recommended expert
Veronica (Muñoz) Muñoz Mendoza
Production Support System Data Analyst, Fraud
Experience
Nov 2023 - Aug 2025
1 year 10 monthsCork, Ireland
Production Support System Data Analyst, Fraud
Apple International Distribution
- Supported KPI dashboard development and data analysis to monitor system performance and improve issue detection.
- Cleaned and validated datasets to ensure accuracy and consistency for performance metrics.
- Provided data insights to stakeholders to support operational decision-making.
Jul 2023 - Nov 2023
5 monthsIS&T Helpline Data Analyst, IS&T
Apple International Distribution
- Analyzed helpline performance data to identify efficiency trends and process gaps.
- Created and maintained KPI tracking dashboards in Tableau, improving reporting accuracy by 30%.
- Collaborated with cross-functional teams to design and deliver actionable reports for business operations.
Jan 2019 - Jul 2023
4 years 7 monthsQuality Audit Fraud Investigator Analyst
AppleCare
- Used Excel, Tableau, and statistical analysis to identify fraud trends and mitigate operational risk.
- Conducted root cause analysis (RCA) and developed dashboards to track fraud patterns.
- Delivered regular reports to leadership, contributing to faster and more accurate risk assessment.
Nov 2017 - Jan 2019
1 year 3 monthsFraud Investigator Advisor
AppleCare
- Investigated suspected fraud cases across regions and business lines, contributing to fraud prevention efforts.
- Partnered with Apple Product Verification teams to deliver reports and resolve process issues.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (6 years), Transportation (2 years), and Retail (2 years).
Information Technology
Transportation
Retail
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Audit (5.5 years), Quality Assurance (4.5 years), Business Intelligence (2 years), Information Technology (2 years), Operations (2 years), and Legal (1 year).
Audit
Quality Assurance
Business Intelligence
Information Technology
Operations
Legal
Summary
Junior Data Analyst with experience supporting business operations through reporting, data visualization, and KPI tracking. Skilled in SQL, Python, R, Tableau. Passionate about continuous learning and using data to drive process improvement and informed decision-making.
Skills
- Sql
- Python
- R
- Tableau
- Power Bi
- Excel
- Data Cleaning
- Data Visualization
- Statistical Analysis
- Reporting Automation
Languages
Spanish
NativeCatalan
AdvancedEnglish
AdvancedItalian
IntermediateChinese
ElementaryEducation
Oct 2023 - Jun 2025
Higher Diploma in Science in Data Analytics · Science in Data Analytics
Oct 2007 - Jun 2010
Language Teacher Diploma · Language Teacher, Catalan
Oct 2007 - Jun 2010
BSc in Education · Education · Spain
Certifications & licenses
Google Data Analytics Professional Certificate
Certificate In Project Management QQI Level 6
QQI
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Veronica based?
Veronica is based in Madrid, Spain.
What languages does Veronica speak?
Veronica speaks the following languages: Spanish (Native), Catalan (Advanced), English (Advanced), Italian (Intermediate), Chinese (Elementary).
How many years of experience does Veronica have?
Veronica has at least 8 years of experience. During this time, Veronica has worked in at least 4 different roles and for 2 different companies. The average length of individual experience is 2 years and 11 months. Note that Veronica may not have shared all experience and actually has more experience.
What roles would Veronica be best suited for?
Based on recent experience, Veronica would be well-suited for roles such as: Production Support System Data Analyst, Fraud, IS&T Helpline Data Analyst, IS&T, Quality Audit Fraud Investigator Analyst.
What is Veronica's latest experience?
Veronica's most recent position is Production Support System Data Analyst, Fraud at Apple International Distribution.
What companies has Veronica worked for in recent years?
In recent years, Veronica has worked for Apple International Distribution and AppleCare.
Which industries is Veronica most experienced in?
Veronica is most experienced in industries like Information Technology (IT), Transportation and Logistics, and Retail.
Which business areas is Veronica most experienced in?
Veronica is most experienced in business areas like Audit, Quality Assurance (QA), and Business Intelligence. Veronica also has some experience in Information Technology (IT), Operations, and Legal and Compliance.
Which industries has Veronica worked in recently?
Veronica has recently worked in industries like Information Technology (IT), Transportation and Logistics, and Retail.
Which business areas has Veronica worked in recently?
Veronica has recently worked in business areas like Audit, Quality Assurance (QA), and Business Intelligence.
What is Veronica's education?
Veronica holds a Bachelor in Education.
Does Veronica have any certificates?
Veronica has 2 certificates. These include: Google Data Analytics Professional Certificate and Certificate In Project Management QQI Level 6.
What is the availability of Veronica?
Veronica is immediately available full-time for suitable projects.
What is the rate of Veronica?
Veronica's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Veronica?
To hire Veronica, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 700-860 €
Market avg: 700-860 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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