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Veronica (Muñoz) M.

Production Support System Data Analyst, Fraud

Madrid, Spain

Experience

Nov 2023 - Aug 2025
1 year 10 months
Cork, Ireland

Production Support System Data Analyst, Fraud

Apple International Distribution

  • Supported KPI dashboard development and data analysis to monitor system performance and improve issue detection.
  • Cleaned and validated datasets to ensure accuracy and consistency for performance metrics.
  • Provided data insights to stakeholders to support operational decision-making.
Jul 2023 - Nov 2023
5 months
Cork, Ireland

IS&T Helpline Data Analyst, IS&T (Career Experience)

Apple International Distribution

  • Analyzed Helpline performance data to identify efficiency trends and process gaps.
  • Created and maintained KPI tracking dashboards in Tableau, improving reporting accuracy by 30%.
  • Collaborated with cross-functional teams to design and deliver actionable reports for business operations.
Jan 2019 - Jul 2023
4 years 7 months

Quality Audit Fraud Investigator Analyst

AppleCare

  • Used Excel, Tableau, and statistical analysis to identify fraud trends and mitigate operational risk.
  • Conducted root cause analysis (RCA) and developed dashboards to track fraud patterns.
  • Delivered regular reports to leadership, contributing to faster and more accurate risk assessment.
Nov 2017 - Jan 2019
1 year 3 months

Fraud Investigator Advisor

AppleCare

  • Investigated suspected fraud cases across regions and business lines, contributing to fraud prevention efforts.
  • Partnered with Apple Product Verification teams to deliver reports and resolve process issues.

Summary

Junior Data Analyst with experience supporting business operations through reporting, data visualization, and KPI tracking. Skilled in SQL, Python, R, Tableau. Currently pursuing a Postgraduate Certificate in Statistics and Data Science at Trinity College Dublin. Passionate about continuous learning and using data to drive process improvement and informed decision-making.

Languages

Spanish
Native
Catalan
Advanced
English
Advanced
Italian
Intermediate
Chinese
Elementary

Education

Oct 2007 - Jun 2010

University Jaume I

BSc · Education · Spain

Certifications & licenses

Google Data Analytics Professional Certificate

Google

Certificate In Project Management QQI Level 6

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