Veronica (Muñoz) M.
Production Support System Data Analyst, Fraud
Experience
Nov 2023 - Aug 2025
1 year 10 monthsCork, Ireland
Production Support System Data Analyst, Fraud
Apple International Distribution
- Supported KPI dashboard development and data analysis to monitor system performance and improve issue detection.
- Cleaned and validated datasets to ensure accuracy and consistency for performance metrics.
- Provided data insights to stakeholders to support operational decision-making.
Jul 2023 - Nov 2023
5 monthsCork, Ireland
IS&T Helpline Data Analyst, IS&T (Career Experience)
Apple International Distribution
- Analyzed Helpline performance data to identify efficiency trends and process gaps.
- Created and maintained KPI tracking dashboards in Tableau, improving reporting accuracy by 30%.
- Collaborated with cross-functional teams to design and deliver actionable reports for business operations.
Jan 2019 - Jul 2023
4 years 7 monthsQuality Audit Fraud Investigator Analyst
AppleCare
- Used Excel, Tableau, and statistical analysis to identify fraud trends and mitigate operational risk.
- Conducted root cause analysis (RCA) and developed dashboards to track fraud patterns.
- Delivered regular reports to leadership, contributing to faster and more accurate risk assessment.
Nov 2017 - Jan 2019
1 year 3 monthsFraud Investigator Advisor
AppleCare
- Investigated suspected fraud cases across regions and business lines, contributing to fraud prevention efforts.
- Partnered with Apple Product Verification teams to deliver reports and resolve process issues.
Summary
Junior Data Analyst with experience supporting business operations through reporting, data visualization, and KPI tracking. Skilled in SQL, Python, R, Tableau. Currently pursuing a Postgraduate Certificate in Statistics and Data Science at Trinity College Dublin. Passionate about continuous learning and using data to drive process improvement and informed decision-making.
Languages
Spanish
NativeCatalan
AdvancedEnglish
AdvancedItalian
IntermediateChinese
ElementaryEducation
Oct 2007 - Jun 2010
University Jaume I
BSc · Education · Spain
Certifications & licenses
Google Data Analytics Professional Certificate
Certificate In Project Management QQI Level 6
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