Vimal R.
AI Product Consultant
Experience
Jul 2023 - Present
2 years 5 monthsMadrid, Spain
AI Product Consultant
Freelance
- Led end-to-end onboarding and implementation for an AI-driven analytics and advice platform, working closely with enterprise customers to understand their workflows and configure generative agents that answered queries autonomously.
- Architected GPT-powered customer analytics and personalised investment insights using RAG pipelines and prompt logic. Built quick Python scripts to parse data sources and integrate APIs, raising client engagement by 31% and streamlining operations.
- Launched an AI-driven marketing and customer-service automation suite (incorporating chat bots and ticket triage), boosting conversions by 18% and reducing acquisition cost by 22%.
- Trained customer success teams on advanced features, collected feedback to refine prompt flows and wrote product requirements document for engineers.
Jan 2022 - Jun 2023
1 year 6 monthsMadrid, Spain
Senior Associate Director
IE University - Talent and Careers
- Led a pod of eight analysts and developers to build a generative-AI career-matching engine using the GPT-4 API and Pinecone vector search. Tuned prompts, curated the knowledge base and QA’d outputs to reduce manual processes by 80% and increase job-placement rates by 35%.
- Designed dashboards and SQL queries to monitor resolution rates, satisfaction and escalation metrics, and presented insights to leadership to inform product roadmap decisions.
- Acted as the primary interface between engineering and stakeholders: translated user feedback into product requirements, provided technical training for administrators and facilitated adoption across the university.
- Contributed to the strategic development of recruitment programs and integrated real-world project experiences into curriculum to enhance customer satisfaction.
Jul 2021 - Nov 2021
5 monthsMadrid, Spain
Head of Data
Payflow
- Partnered with cross-functional teams to analyse user engagement data and prioritise features; improvements in design led to a 30% uplift in customer satisfaction.
- Established data governance and analytics frameworks; built dashboards (Tableau, Power BI) and wrote SQL queries to provide actionable insights for product and customer success teams.
- Collaborated with product managers and engineers to optimise customer onboarding and reduce time-to-value for new enterprise clients.
Jan 2019 - Jul 2019
7 monthsGurugram, India
Lead Data Scientist
Travel Triangle
- Orchestrated a six-person analytics team and drove automation initiatives across marketing, product and operations functions. Introduced A/B testing and data-driven decision processes that increased user conversion rates.
- Utilised SQL and Python to analyse market studies and customer behaviour, identifying growth opportunities and anticipating industry trends.
- Liaised with internal stakeholders to prioritise product features based on customer feedback and performance metrics.
Mar 2015 - Oct 2018
3 years 8 monthsBengaluru, India
Apprentice Leader
Mu Sigma
- Led a 22-member analytics team delivering AI and analytics projects for Nike. Developed automated dashboards tracking key metrics in real time and conducted predictive and descriptive analyses across digital platforms.
- Created personalised campaign frameworks that optimised marketing spend and generated $22M in savings.
- Established and led consulting engagements with Microsoft and Suncorp Limited, overseeing predictive machine-learning models that improved claims management and produced $15M in cost savings.
- Served as a client-facing point of contact, translating business needs into technical deliverables and training stakeholders on model outputs and dashboards.
Summary
Hybrid AI product leader and solutions engineer with over 10 years of experience designing, building and onboarding data-driven and generative AI products across FinTech, EdTech, retail and automotive.
Adept at translating customer problems into technical solutions, configuring large language model (LLM) systems and rapidly iterating on prompts and scripts to achieve high resolution and satisfaction rates.
Skilled in orchestrating cross-functional pods, training end-users, analysing performance metrics with SQL and dashboards and communicating clearly with stakeholders.
Languages
English
AdvancedSpanish
IntermediateEducation
Apr 2020 - Mar 2021
IE HST
MSc in Business Analytics and Big Data · Business Analytics and Big Data · Madrid, Spain
Sep 2019 - Dec 2020
IE Business School
MBA · Madrid, Spain
Aug 2010 - Aug 2014
SCTCE
B. Tech · Thiruvananthapuram, India
Certifications & licenses
IBM RAG and Agentic AI Professional Certificate
IBM
Microsoft AI & ML Engineering Professional Certificate
Microsoft
Microsoft AI Product Manager Professional Certificate
Microsoft
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