Giovan (Gonez) V.
Legal File Clerk
Experience
Jun 2019 - Apr 2025
5 years 11 monthsUnited States
Legal File Clerk
Proof Technologies Inc.
- E-filing and document management on cloud-based platforms
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes
- Prepared drafts of forms, letters and agreements for legal staff use
- Developed efficient filing systems for legal documents, reducing retrieval times and increasing productivity
- Helped with intake of new clients and materials by setting up files and documenting important information
- Provided exceptional customer service when interacting with clients, fostering strong relationships and positive outcomes
- Managed accounts and client records with confidentiality and extreme discretion
Jun 2010 - Feb 2019
8 years 9 monthsUnited States
Customer Service Manager/Talent Acquisition
Walmart
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Trained and mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees, assessed performance to determine training needs, and defined plans to decrease process lags
- Conducted regular performance evaluations, identified areas for improvement, and created targeted action plans
- Increased team productivity by providing ongoing training and support
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare paperwork and orientation materials
- Organized recruiting events such as career fairs and networking sessions to increase company visibility
- Leveraged employee referrals, direct sourcing, internet applications, and recruitment agencies to source candidates
- Achieved high candidate satisfaction by providing a transparent and supportive recruitment process
- Ensured compliance with employment laws and regulations throughout the recruitment lifecycle
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment, and long-term potential
- Reduced time-to-fill metrics by optimizing interview scheduling and maintaining strong candidate relationships
Jun 2008 - Feb 2010
1 year 9 monthsCaguas, Puerto Rico
Administrative Assistant and Paralegal
Prados Aponte Law Firm
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Promoted a positive work environment through effective communication and fostering professional relationships among colleagues
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
Summary
Dynamic and detail-oriented professional with proven expertise in customer support, court support, order entry, order management, and filing operations. Adept at fostering positive client relationships and resolving issues efficiently to ensure satisfaction. Possesses a strong ability to handle sensitive legal documentation and streamline complex workflows. Skilled in managing high-volume order processing with precision and accuracy, while maintaining seamless coordination across teams and departments. A proactive problem-solver who thrives in fast-paced environments, consistently delivering excellence and contributing to organizational success.
Languages
English
NativeSpanish
AdvancedEducation
University of Puerto Rico
Bachelor of Business Administration · Business Administration · San Juan, Puerto Rico
Fernando Suria Chaves
High School Diploma · Puerto Rico
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