Erjola Tona

Agile Scaling Expert, Team Coach

Munich, Germany

Experience

Jan 2024 - Present
1 year 7 months

Agile Scaling Expert, Team Coach

Pragmatic Agility

  • Driving the development of the Pragmatic Agility framework, focusing on real-world, actionable insights and measurement tools for Agile maturity.

  • Concept Development:

  • Leading the Pragmatic Agility initiative, integrating Agile principles with data-driven decision-making.

  • Using Celonis to identify process inefficiencies and optimize workflows for greater agility.

  • Data-Driven Tools:

  • Developing the Data Driven Agility Tool to provide a quantitative approach to measure and enhance performance across teams and organizations.

  • Status Quo:

  • Establishing a robust 5A Assessment.

  • Defining KPIs and OKRs to objectively evaluate and improve company performance.

  • Content Creation:

  • Producing podcasts to share knowledge and insights on management best practices and real-world applications.

Oct 2021 - Oct 2022
1 year 1 month

SAFe / Agile Consultant

Truma Gerätetechnik

  • Helping the customer build an agile collaboration framework (TAF / Truma Alde Framework) for group-wide rollout.

  • Performing analysis of the status quo and aligning goals, objectives, and future organizational design principles/policies.

  • Conducting leadership workshops on agile organizations, scaling, business agility, and applying these to new organizational models.

  • Leading journey/implementation roadmap orchestration.

  • Providing training, coaching, and knowledge transfer on Agile methodologies, Lean-Agile mindset, SAFe, Scrum, and Kanban.

  • Preparing and launching framework MVP, providing guidance towards launch and rollout.

Sep 2021 - Dec 2023
2 years 4 months

Lead Agile Transformation Coach and RTE (Release Train Engineer)

C&A

  • Leading, coaching, and working closely with Scrum Masters, Product Owners, and Senior Management to drive the Agile transformation inside Omni-IT.

  • Supporting the creation of new self-organized teams with specific focuses and unique outcomes.

  • Supporting teams and leaders in adopting an Agile mindset and focusing on delivering results.

  • Collaborating with core teams and stakeholders to optimize supply chain processes.

  • Customizing tool configurations to suit Omni-IT's project-specific needs and workflows.

  • Fostering initiative transparency, increasing communication, and aligning strategy with execution.

  • Delivering customized Pragmatic Agility training and workshops.

  • Developing an Agile transformation roadmap.

  • Conducting Agile assessments to track agility improvements over time.

  • Supporting the implementation and customization of Agile tools to better support supply chain management.

  • Actively removing obstacles or blockers to enable teams to deliver value.

  • Coaching on Scrum principles, practices, and roles while helping team members understand their responsibilities.

Mar 2021 - Oct 2021
8 months

Agile Coach & OKR Coach

FeetMe

  • Enabled leaders, managers, and employees to lead strong conversations and set effective OKRs.

  • Facilitated and aligned OKR settings for teams across different organizational levels.

  • Supported individuals in developing expertise and measuring outcomes, guiding teams to measure outcomes versus output.

  • Delivered OKR and Agile training and workshops on tools like JIRA, Confluence, and UpRaise.

  • Worked closely with leadership to create strategies and OKRs.

  • Assisted teams in crafting their own OKRs aligned with top-level objectives.

  • Facilitated initial workshops and ongoing OKR events.

  • Guided teams in utilizing Azure DevOps effectively within Agile frameworks.

  • Supported team formation, cross-functional collaboration, and Pragmatic Agility Framework implementation.

Mar 2020 - Oct 2021
1 year 8 months

Senior Scrum Master/Agile Transition Lead

Alpha Bank

  • Planned and led the Agile transformation for a bank with no prior Agile experience.

  • Conducted initial maturity assessments to address organizational changes, process implementations, and tools.

  • Collaborated with management in cultural shifts for effective self-organization.

  • Delivered cross-functional Agile projects within defined scope and timelines.

  • Managed project budgets, resources, and timelines.

  • Facilitated Agile ceremonies using frameworks like Scrum, SAFe, and Kanban.

  • Collaborated with stakeholders to define objectives and key results (OKRs).

  • Monitored progress, identified risks, and implemented mitigations.

Feb 2020 - Nov 2020
10 months

Agile Coach

Corporate Innovation B/S/H (Bosch/Siemens/Home Appliances)

  • Delivered coaching and consulting integrating agile methods in R&D and technology-driven product innovation.

  • Fostered an agile culture amongst B/S/H stakeholders and suppliers.

  • Designed and moderated team-building activities for technology clusters.

  • Facilitated adjustments to agile toolchains including JIRA and Confluence.

Oct 2019 - Jul 2020
10 months

Scrum Master

ProSiebenSat.1 Media SE

  • Coached corporate squads on adopting Agile practices.

  • Managed product backlogs and facilitated Agile frameworks.

  • Conducted Scrum ceremonies and moderated training workshops.

Feb 2019 - Sep 2019
8 months

Scrum Master, Agile Coach

Bosch/Siemens/Home Appliances

  • Supported teams in adapting Agile methodologies and delivering effective projects.

  • Conducted training activities and co-organized Agile workshops.

Sep 2018 - Jan 2019
5 months

Scrum Master

Travian Games

  • Facilitated Agile workflows for teams developing Travian Legends.

  • Promoted Scrum values to the entire organization for optimized output.

Feb 2017 - Jul 2018
1 year 6 months

IT Project Manager, Management Consultant

Sigma Shpk

  • Built automated workflows to transition manual processes to highly efficient automated methods.

  • Designed risk management systems tailored to clients.

  • Resolved client claim-management bottlenecks efficiently.

Nov 2014 - Dec 2017
3 years 2 months

IT Project Management, Business Development

Elite Travel – Lufthansa City Center

  • Delivered integrated solutions such as TOURiSD supporting supplier management, challenging workload transparency.

  • Developed cloud-based systems backed by Navision software.

  • Managed seamless transitions through skillful training sessions.

Jan 2011 - Dec 2019
7 years

Business Development Manager, Development Lead

Infosoft

  • Created Payroll 4.0 ERP aligned with Southeast EU benchmarks.

  • Directed a major company restructuring driving transformative software adaptations.

Mar 2008 - Feb 2009
1 year

Project Coordinator

ZSI (Centre for Social Innovation), Ministry for Education

  • Surveyed research potentials/partnerships bridging European prospects aligned ICT topics between partner countries.
Jan 2004 - Dec 2011
7 years

Software Developer/Solution Engineer

Infosoft

  • Directed software development projects designing enterprise tools.

  • Progressed from junior developer up to senior technical lead.

Summary

Over 10 years of experience driving Agile transformations in complex, technology-driven environments. Expertise in customizing management methodologies to deliver measurable outcomes and maximize organizational value.

Key Experience & Achievements:

  • Agile Transformation, Change Management & Cross-Functional Leadership: Led Agile transformations and large-scale change initiatives across diverse industries, including MedTech, financial services, automotive, gaming, media, telecommunications, e-commerce, and tourism. Managed and coached cross-functional teams across Europe and North America, aligning them with strategic objectives, creating a culture of adaptability, and ensuring smooth adoption at all levels.
  • Technical Expertise, Tailored Methodologies & Scaling Agile: Leveraged a strong technical background to communicate effectively with teams and stakeholders, maintaining a clear focus on customer value. Designed and implemented Agile frameworks (Traditional Project Management, Scrum, SAFe, Kanban, LeSS), customized to the specific needs of each organization, driving efficiency and productivity.
  • Training, Coaching & Change Enablement: Delivered Agile training to over 500 professionals, offering specialized courses on roles such as Scrum Master, Agile Product Owner, and Agile Leadership. Conducted extensive coaching and workshops that empowered teams to enhance performance, overcome resistance to change, and sustain new ways of working in Agile environments.
  • Framework Development: Co-founded the Pragmatic Agility Framework, integrating best practices from Traditional Project Management, Agile, Scrum, and Lean to provide flexible and outcome-driven solutions for dynamic environments.

Languages

Albanian
Native
English
Advanced
Italian
Advanced
German
Intermediate
Spanish
Intermediate
...and 1 more

Education

University of Tirana

master of business administration · business administration · Tiranë, Albania

University of Tirana

computer science · Tiranë, Albania

University of Tirana

computer science · Tiranë, Albania

Certifications & licenses

AI Fundamentals

DataCamp

Celonis Associate Data Analyst

DataCamp

Generative AI Overview for Project Managers

Project Management Institute

Professional Agile Leadership (PAL I)

Scrum.org

Professional Scrum Master (PSM)

Scrum.org

Project Management Professional (PMP)

Project Management Institute

SAFe 4 Agilist (SA)

Scaled Agile Inc.

SAFe 6 Scrum Master

Scaled Agile Inc.