Carlos R. - Senior Omnistudio Engineer

East Brisbane, Australia

Experience

Sep 2025 - Oct 2025

2 months

Crafted dynamic OmniScripts for different guided flows in the Victoria Police Department.

Mar 2025 - Aug 2025

6 months

Crafted dynamic OmniScripts and intuitive FlexCards to improve usability and simplify complex workflows, achieving faster user task completion.
Developed and refined Apex logic (classes and triggers) to support customized process automation and backend operations with minimal downtime.
Engineered DataRaptors and Integration Procedures to streamline data retrieval and transformation across multiple objects and external sources.
Built reusable Lightning Web Components (LWC) to modernize the interface, ensuring consistency with Salesforce UI/UX guidelines.
Participated in Agile development sprints, contributing to version-controlled releases and smooth CI/CD operations across sandboxes and production.
Delivered robust REST API integrations, enabling real-time data sync with third-party platforms and supporting scalable automation strategies.

Jan 2023 - Jan 2025

2 years 1 month

Designed and optimized FlexCards and OmniScripts to enhance user interaction, reducing processing times.
Built and maintained Apex triggers and classes to implement complex business logic and ensure seamless backend functionality.
Implemented Integration Procedures and DataRaptors for efficient data handling, increasing system performance.
Enhanced user experience by creating custom Lightning Web Components aligned with Salesforce best practices.
Streamlined deployments by collaborating within an Agile team to deliver CI/CD pipelines, ensuring timely and robust rollouts.
Developed RESTful APIs and integrated external systems into Salesforce, supporting advanced automation and scalability.

Dec 2021 - Dec 2022

1 year 1 month

Brisbane, Australia

Delivered tailored OmniStudio solutions and integrated Salesforce features to streamline NDIA client workflows.
Developed scalable FlexCards for real-time data visualization, enhancing decision-making processes.
Built and maintained OmniScripts, Integration Procedures, and Apex triggers to optimize large-scale data transactions.
Created reusable Lightning Web Components to support modular and efficient application design.
Wrote and optimized Apex classes to handle complex business logic, ensuring seamless backend processes.
Collaborated within Agile teams, driving project delivery and ensuring adherence to CI/CD practices.
Integrated APIs and third-party systems to facilitate seamless Salesforce data processing.

Dec 2020 - Jun 2021

7 months

Brisbane, Australia

Designed and developed stateless and reusable web components to visualize complex earth and environmental data.
Leveraged frameworks and tools such as React, Redux, Sagas, Storybook, and JavaScript to deliver dynamic front-end applications.
Built and integrated RESTful APIs using Flask and Python, ensuring seamless backend functionality.
Utilized Docker and Bitbucket to streamline development workflows and ensure efficient version control.
Collaborated within Agile teams, using Confluence and Jira to manage sprints and track project milestones.

Jan 2020 - Nov 2021

1 year 11 months

Medellín, Colombia

Automated key business processes by designing and implementing pipelines using Apache Airflow and OmniStudio Integration Procedures, improving operational efficiency.
Designed and implemented scalable FlexCards for real-time data visualization, streamlining decision-making workflows.
Developed and managed OmniScripts, Integration Procedures, and Apex triggers to enhance the efficiency of large-scale data operations.
Built reusable Lightning Web Components to enable a modular and efficient approach to application development.
Optimized data workflows to streamline project management and reporting systems.
Collaborated with cross-functional teams to align automation solutions with business goals, ensuring seamless integration with existing infrastructure.
Delivered scalable and reliable solutions, reducing manual workload and enhancing overall process accuracy.

May 2018 - Nov 2020

2 years 7 months

Brisbane, Australia

Led the development of reusable components to modernize the legacy website, enhancing user experience and maintainability.
Coordinated IT processes and collaborated with the Flight Centre tech department to ensure seamless integration and deployment.
Utilized frameworks and tools such as AWS, SQL Server, React, JavaScript, HTML/CSS, and RESTful APIs with .NET Core for backend development.
Streamlined development workflows and version control using Confluence, Jira, and GitHub.
Delivered scalable solutions, improving system performance and reducing migration downtime.

Jan 2010 - Apr 2018

8 years 4 months

Medellín, Colombia

Co-founded and led Zen Innovation Technologies, delivering agile, innovative software solutions tailored to client needs.
Managed a team of developers to design and implement scalable solutions using .NET technologies (C#, ASP.NET, .NET Core), Python, and Node.js.
Built and integrated RESTful APIs to enable seamless communication between systems and enhance data flow.
Spearheaded the development of custom applications, improving operational efficiency for multiple clients.
Fostered a culture of collaboration and innovation, ensuring high-quality deliverables that exceeded customer expectations.