Part-time Contractor/Principal Auditor

A results-driven, seasoned C-Level executive with 40+ years of business expertise, specializing in Service Management, Information Security, and Audit and Compliance. Renowned for designing and implementing comprehensive Service Management Systems (SMS) that optimize delivery processes, enhance customer satisfaction, and ensure compliance with international standards. Proven success in leading service design, transition, and operational excellence for global organizations, including Volkswagen, Audi, and Borusan Enerji.

Service Management Expertise

• Service Design, Transition, and Delivery Processes: Established frameworks for seamless service lifecycle management aligned with ISO 20000-1 standards.
• Incident and Problem Management: Delivered swift resolutions to minimize downtime and enhance operational efficiency.
• Configuration and Change Management: Implemented structured approaches to manage assets and mitigate risks during service changes.
• Service Level Management: Defined, negotiated, and achieved service levels that exceeded client expectations.
• Service Reporting and Budgeting: Designed metrics-driven reporting systems to track performance and optimize service costs.

Security Management Expertise

• Information Security Management: Designed and implemented robust ISMS frameworks in line with ISO 27001, ISO 27701, and TISAX standards.
• Risk Management: Conducted comprehensive risk assessments and developed mitigation strategies to protect assets and minimize threats.
• Compliance and Audit: Led 140+ certification audits across ISO standards, ensuring organizations meet regulatory and industry-specific requirements.
• Cyber Defense Strategies: Developed and implemented global cybersecurity programs to defend against evolving threats.
• Operational Resilience: Enhanced organizational continuity through effective security measures and business impact analysis.

Achievements in Service Management and Security Management

• ISO 20000-1 Compliance: Successfully developed and implemented SMS frameworks for multiple international clients.
• Operational Efficiency: Improved service delivery processes, reducing costs and increasing client satisfaction.
• Global Impact: Enabled service transformation projects for organizations across Europe, the Middle East, and Asia.
• TISAX Certification: Guided clients to achieve TISAX AL3/AL2 certifications through robust service processes.
• Implemented comprehensive ISMS solutions aligned with ISO and NIST frameworks.
• Achieved risk and cost reduction through process re-design and optimization.
• Conducted 140+ audits as an accredited Lead Auditor.
• Designed and established cyber defense teams for international clients.