Anja Topalovic
Operations/Project Manager
Erfahrungen
Okt. 2023 - Bis heute
1 Jahr 9 MonatenOperations/Project Manager
Chipstars Online Casino
- Lead daily operations, ensuring seamless execution of online casino projects.
- Report directly to shareholders, providing detailed project updates and performance insights.
- Oversee HR services, including recruitment, employee onboarding, and performance management.
- Implemented new project management tools, resulting in a 15% increase in team productivity.
- Enhanced operational efficiency by 12% through process optimization and proactive issue resolution.
- Skills utilized: Project Management, Process Improvement, Staff and User Training.
Jan. 2022 - Bis heute
2 Jahren 6 MonatenOperations Manager
SEO Monsters
- Oversee daily internal and external processes for a 15-member international team.
- Initiate and manage email and social media campaigns, leading to increased brand visibility.
- Created style guides and ad creatives, improving the consistency and quality of marketing materials.
- Identified and tested new HR tools, enhancing recruitment and onboarding processes.
- Achievements: 10% increase in team productivity, 15% operational efficiency boost, and an 8% reduction in operational costs.
- Skills utilized: Budgeting and Cost Analysis, Enterprise Resource Planning, Process Improvement.
Apr. 2022 - Okt. 2023
1 Jahr 7 MonatenProject Manager
GetSwift
- Spearheaded agile practices within three diverse teams, ensuring seamless project execution.
- Managed multiple monthly projects using Scrum and Kanban methodologies.
- Facilitated agile ceremonies and utilized tools like Asana, JIRA, and Confluence for task management.
- Achievements: 20% reduction in project delays, 15% increase in team efficiency, and 85% on-time project delivery rate.
- Skills utilized: Software Development, Project Management, Risk Management.
März 2021 - Bis heute
4 Jahren 4 MonatenFreelance Content and Copywriter
- Write, proofread, and optimize content for SEO for clients including Digital Silk and Avocado.
- Skills utilized: SEO, Copywriting, Client Communication.
Jan. 2020 - Apr. 2022
1 Jahr 4 MonatenOnboarding Manager
GetSwift
- Orchestrated smooth onboarding experiences, customizing processes to suit diverse client needs.
- Coordinated across departments to ensure seamless client transitions.
- Conducted training sessions for new clients on using the software, ensuring high user adoption rates.
- Monitored client feedback and adjusted onboarding strategies to improve satisfaction.
- Achievements: Enhanced client onboarding satisfaction by 18% as reflected in positive client feedback and surveys.
- Skills utilized: Staff and User Training, Process Improvement, Communication.
Sept. 2018 - Dez. 2020
2 Jahren 4 MonatenOperations Assistant
Karisma Hotels and Resorts
- Assisted the Operations Manager in analyzing data to enhance operational strategies and guest experiences.
- Coordinated with various departments to streamline operations and improve service quality.
- Developed and implemented standard operating procedures (SOPs) to ensure consistency and high service standards.
- Supported the implementation of process improvements to boost efficiency and reduce costs.
- Achievements: Improved operational efficiency by 12%, contributing to enhanced guest satisfaction and operational cost savings.
- Skills utilized: Process Improvement, Data Analysis, VIP Client Management, Compliance Auditing.
Jan. 2016 - Aug. 2018
1 Jahr 8 MonatenTeam Lead
Karisma Hotels and Resorts
- Directed a team of 15 customer support and admin agents, providing training and ongoing support to maintain high service standards.
- Monitored team performance and provided feedback to improve customer service quality.
- Handled escalated guest complaints and resolved issues to ensure guest satisfaction.
- Developed training programs to improve team skills in customer interaction and problem-solving.
- Collaborated with the HR department to recruit and onboard new team members.
- Achievements: Increased customer satisfaction ratings by 15% through targeted training and process improvements.
- Skills utilized: Staff and User Training, Team Leadership, Customer Service, Communication.
Sept. 2016 - Jan. 2017
5 MonatenSupport Agent
Karisma Hotels and Resorts
- Managed room bookings and addressed guest inquiries, striving for VIP service.
- Achievements: 93% positive feedback rate from guests.
- Skills utilized: Customer Service, Communication, Problem-Solving, Team Collaboration.
Zusammenfassung
Seasoned operations and project manager with over 7 years of experience in leading projects, optimizing processes, and enhancing team performance. Proven track record in the online casino industry and B2B software products, delivering measurable improvements in operational efficiency and client satisfaction.
Adept at using Agile methodologies and various project management tools. Committed to continuous professional growth and excellence.
Sprachen
Serbisch
Muttersprache
Englisch
Verhandlungssicher
Deutsch
Fortgeschritten
Italienisch
Grundkenntnisse
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