Tiger (Lulu) W.
Project Coordinator
Experience
Apr 2024 - Jul 2025
1 year 4 monthsJapan
On-siteProject Coordinator
Qburst Technologies
- Led the development of a LINE MINI App project for a luxury brand client, coordinating 2 onsite and over 10 offshore stakeholders, including engineers, designers, and business leaders. Oversaw the full project lifecycle from requirements analysis through development, testing, and release, and provided support during early hypercare to ensure post-launch stability and timely issue resolution.
- Applied Agile project management principles by facilitating daily stand-ups and alignment meetings, enhancing team coordination and addressing bottlenecks to maintain project momentum.
- Utilized JIRA and Confluence to track and document bug tickets, escalate technical issues, and provide regular updates to stakeholders, supporting timely troubleshooting and resolution.
- Streamlined cross-functional communication across time zones using Microsoft Teams and Google Chat, creating dedicated channels that reduced response times and improved decision-making efficiency.
Jun 2021 - Aug 2023
2 years 3 monthsJapan
Digital Commerce Specialist
Moncler
- Led the implementation and local rollout of website features, conducting user acceptance testing (UAT) to optimize user experience and site reliability, contributing to the successful launch of a new ecommerce website.
- Monitored, identified, and escalated website-related bugs reported via customer service or internal checks, acting as the main liaison with global teams to ensure timely resolution and minimize downtime.
- Developed and maintained dashboards using MicroStrategy and Excel to track sales and stock levels in real time, supporting strategic decision-making to achieve annual budget goals.
- Drove content localization and aligned strategies with global teams, boosting market penetration and customer engagement through effective cross-functional and vendor collaboration.
Apr 2017 - Dec 2020
3 years 9 monthsJapan
Assistant Product Marketing Manager
Adidas
- Oversaw product development for kids’ activewear, managing the process from concept to delivery while ensuring alignment with market trends and consumer demands.
- Conducted focus groups and in-depth data analysis, translating insights into refined product strategies that enhanced market alignment and profitability.
- Collaborated closely with apparel designers and developers to achieve development milestones on time, ensuring seasonal product deliveries, improving workflow efficiency, and enhancing cross-functional team coordination.
Summary
Tech-savvy and resourceful professional with experience in project coordination, bug escalation, and cross-functional communication in fast-paced, global environments. Skilled at identifying and escalating technical issues, collaborating with stakeholders and developers, and supporting timely resolution of website and system bugs to maintain stability and uphold quality standards. Quick to learn and apply new technologies, with hands-on experience in web development fundamentals, with a strong focus on problem-solving, teamwork, and continuous growth.
Languages
English
NativeJapanese
NativeEducation
Apr 2013 - Mar 2017
Waseda University
Bachelor Degree · International Liberal Studies · Japan
Certifications & licenses
Google IT Support Professional Certificate
Coursera / Google Career Certificates
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