Pega LSA/ SSA / SDA

Project: Unilever COE Team Domain: Retail Team size: 5

Unilever PLC is a British multinational fast-moving consumer goods company founded on 2 September 1929 following the merger of British soap maker Lever Brothers and Dutch margarine producer Margarine Unie. It is headquartered in London.

• Any Prod / Non-Prod Issue Environment Specific Issue analysis, troubleshooting and resolution.
• Pega Ticket creation, working with Pega GCS / Product Team till resolution, Root Cause Analysis on the Pega Tickets after resolution.
• Pega Performance Monitoring via tools like PDC, Profiler, Database Trace.
• Pega Alert Monitoring and reporting to all application teams with the help of PDC Reporting.
• Service Now Ticket creations, approvals and end to end life cycle management for Production and Non-Prod deployments.
• Devops / Deployment Manager Pipeline creation, configuration, maintenance and management/troubleshooting.
• Weekly Top 5 Issues, Improvement Plan reporting and tracking from PDC for improvement of Application Health in the long run.
• Design Review for every deployment from the Pega best practice and code quality standpoint.
• Code Review of any enterprise Code / component deployed to Production.
• Proactive resolution of any Urgent Ad-Hoc Issues faced by any application users in Production to minimize impact and loss to business.
• Application Server Restart, Service Request Management, Hotfix Installation, Validation and confirmation, tracking and minimizing Production slowness.
• Analyzing PDC ALerts, Logs in Production and Non-Prod Environments and Informing issues to corresponding application teams.

Environment: Pega RULES Process Commander (v 8.8)

Project for Student Loans Company: SLC Collections and CDH Domain: Financial Services (CDH / Collections) Team size: 8

Student Loans Company is Financial Institution in UK offering Loans and Financial aid to Student who wish to pursue studies in UK and abroad.

• Configuring and Provisioning Pega CDH in all the Pega environments.
• Constructing the Pega Integration Architecture with the Bank Systems as per the Pega provided capabilities.
• Creating Taxonomy, Eligibility, Suitability, Arbitration, Actions, Treatments, Real Time Containers etc.
• Using Customer Profile Viewer, Customer Data Designer, Data Flows, modifying OOTB Strategies to custom fit business requirements.
• Configuring OOTB Container and Capture Response APIs along with OAuth 2.0 Security and customizing their Request and Response Structure as per Business Requirements.
• Creating CAR Data Model and Data Types in Pega CDH as per Requirements and incorporating those attributes in Next Best Offer Eligibility Criteria.
• Offshore Delivery of User Stories and Bug fixes in terms of Sprints.
• Deployment of application major and patch versions into higher environment.
• Allocating task for fellow Developers at offshore.
• Development of new application components and functionalities.

Environment: Pega RULES Process Commander (v 8.7)

Project: Celgene CART REMS US, France, Germany Domain: Life Sciences/Healthcare Team size: 3

Celgene (Bristol Meyers Squibb) is an American Multinational Pharmaceutical company headquartered in New York City.

• Offshore Delivery of User Stories and Bug fixes in terms of Sprints.
• Deployment of application major and patch versions into higher environment.
• Allocating task for fellow Developers at offshore.
• Development of new application components and functionalities.

Environment: Pega RULES Process Commander (v 8.3)

Project: Bayport Project Domain: Banking and Finance (UI / UX) Team size: 8

Bayport is a South African Banking and Finance Organization that addresses the financial requirements of South African customers nationally.

• Development of UI/UX Screens for Bayport desktop application, mobile and tablet apps.
• Design of the UI and laying the foundation for UI to display as per client requirements and to be dynamically render able across devices.

Environment: Pega RULES Process Commander (v 8.3)

Project: Frontier Communications Domain: Telecom (Pega Decisioning and Marketing) Team size: 8

Frontier Communications is a US Based Telecom Company having their application built in Pega7.2.2 to address all kinds of Customer Issues, Requests that are resolved by Agents via IVR, Chat etc.

Environment: Pega RULES Process Commander (v 7.2.2)

Project for JP Morgan and Chase: Global Sanctions Manager (GSM) Domain: Banking and Finance (CLM KYC< Smart Investigate, Smart Dispute) Team size: 20

The Global Sanctions Manager (GSM) is a Screening Process Project in JP Morgan Chase which screens Transactions of their Clients based on their Transactions as well as their backgrounds and other miscellaneous factors.

Initially the application was in Pega 6.2 SP1 where I was involved in development and then was later upgraded successfully to Pega 7.1.9 for which I played a major role. In the Same Application I have been working in Smart Dispute, Smart Investigate and Customer Service for Banking Frameworks.

• Implementing Correspondence and sending them to different Work Parties using notify shape and Activities.
• Implemented PRPC components like decision trees, Design Tables and Declare Expressions (i.e. Decision and Declarative rules).
• Created report definition for the reporting purpose in the PRPC process commander.
• Involved in testing of Application using PRPC tools like Rules Inspector, Clipboard, Tracer.
• Involved in designing, technical documentation and testing different scenarios viz., Bug.
• Involved in fixing defects.
• Dynamic team player with the ability to communicate effectively at all levels of development.
• Client interaction to define and gather business requirements and providing appropriate technical consultancy.
• Creating Rule sets and classes for the application with the help of Business Architects.
• Creating rules like Properties and Activities for the concerned classes.
• Creating user interface through Harness and Section rules.
• Designing flows for proper execution of the Work Object.
• Development using Smart Investigate and Smart Dispute Frameworks.
• Involved in the entire life cycle of several applications right from inception to the transition phase.
• Involved in PRPC deployment.
• Implementing Correspondence and sending them to different Work Parties using notify shape and Activities.
• Implemented PRPC components like decision trees, Design Tables and Declare Expressions (i.e. Decision and Declarative rules).
• Created report definition for the reporting purpose in the PRPC process commander.
• Involved in testing of Application using PRPC tools like Rules Inspector, Clipboard, Tracer.
• Involved in designing, technical documentation and testing different scenarios viz., Bug.
• Involved in fixing defects.
• Dynamic team player with the ability to communicate effectively at all levels of development.

Environment: Pega RULES Process Commander (v 6.2 SP1/ 7.1.9)