Sayan Ghosh
Prod SME / Prod Admin
Experience
Prod SME / Prod Admin
PegaSystems
- Any prod/non-prod environment specific issue analysis, troubleshooting and resolution
- Pega ticket creation, collaboration with Pega GCS/Product Team until resolution, root cause analysis
- Pega performance monitoring via tools like PDC, Profiler and Database Trace
- Pega alert monitoring and reporting to application teams using PDC reporting
- ServiceNow ticket creation, approvals and end-to-end life cycle management for deployments
- DevOps/Deployment Manager pipeline creation, configuration, maintenance, management and troubleshooting
- Weekly top 5 issues identification, improvement plan reporting and tracking from PDC
- Design review for every deployment to ensure Pega best practices and code quality
- Code review of enterprise code/components before production deployment
- Proactive resolution of urgent ad-hoc issues to minimize business impact
- Application server restart, service request management, hotfix installation, validation and performance optimization
- Analysis of PDC alerts and logs in production and non-prod environments and reporting issues
Technical Lead / Senior System Architect
PegaSystems
- Delivered user stories individually and as a team in sprints
- Conducted code reviews, merges and deployments
- Checked guardrail warnings, monitored code quality, PDC and logs
- Participated in grooming, estimation and design discussions
- Developed challenging user stories and proofs of concept
- Designed Pega integration architecture with bank systems
- Managed offshore delivery of user stories and bug fixes
- Deployed major and patch application versions to higher environments
- Allocated tasks to offshore developers
- Developed new application components and functionalities
- Handled and mitigated production issues
Team Lead / Senior System Architect
PegaSystems
- Configured and provisioned Pega CDH in all environments
- Designed Pega integration architecture with bank systems
- Created taxonomy, eligibility, suitability, arbitration, actions, treatments and real-time containers
- Used Customer Profile Viewer, Customer Data Designer and data flows; customized out-of-the-box strategies
- Configured out-of-the-box container and capture response APIs with OAuth 2.0; customized request and response structures
- Created CAR data models and data types in Pega CDH; integrated attributes into next best offer eligibility
- Managed offshore delivery of user stories and bug fixes in sprints
- Deployed major and patch application versions to higher environments
- Allocated tasks to offshore developers
- Developed new application components and functionalities
Pega Team Lead
Capgemini
- Configured and provisioned Pega CDH in all environments
- Designed Pega integration architecture with bank systems
- Created taxonomy, eligibility, suitability, arbitration, actions, treatments and real-time containers
- Used Customer Profile Viewer, Customer Data Designer and data flows; customized out-of-the-box strategies
- Configured out-of-the-box container and capture response APIs with OAuth 2.0; customized request and response structures
- Created CAR data models and data types in Pega CDH; integrated attributes into next best offer eligibility
- Managed offshore delivery of user stories and bug fixes in sprints
- Deployed major and patch application versions to higher environments
- Allocated tasks to offshore developers
- Developed new application components and functionalities
Offshore Pega Team Lead
Celgene
- Managed offshore delivery of user stories and bug fixes in sprints
- Deployed major and patch application versions to higher environments
- Allocated tasks to offshore developers
- Developed new application components and functionalities
Senior Pega Developer
Celgene
- Acted as lone offshore developer responsible for defect fixes and user story delivery in two-week sprints
- Served as offshore point of contact for QA and UAT environment issues
- Deployed user stories and defect fixes into QA and UAT environments
Pega/UIUX Developer
Bayport
- Developed UI/UX screens for desktop, mobile and tablet applications
- Designed UI layouts to meet client requirements and ensure dynamic rendering across devices
Pega Developer
Cognizant
- Developed major and minor releases in Pega PRPC
- Completed user stories and updated status in VersionOne
- Created product rules and managed deployments
- Fixed defects and supervised work of other resources
Pega Developer
Accenture
- Developed Pega Decisioning and Marketing solutions for telecom client
- Built application components and configurations in Pega 7.2.2
Pega Developer
Citibank
- Implemented new user stories and defect fixes in sprint-based development
- Resolved production issues and managed deployments and releases
- Worked with Smart Investigate and Smart Dispute frameworks
- Participated in upgrade from Pega 6 to Pega 7
- Developed REST and SOAP integrations and services
- Leveraged a wide range of Pega functionalities
Pega Developer
JP Morgan and Chase
- Developed and upgraded application from Pega 6.2 SP1 to Pega 7.1.9
- Implemented Smart Dispute, Smart Investigate and CLM KYC frameworks
- Created correspondence using notify shapes and activities
- Implemented decision trees, design tables and declare expressions
- Created report definitions for PRPC Process Commander
- Tested applications using rules inspector, clipboard and tracer
- Designed technical documentation and tested scenarios
- Fixed defects and conducted client interactions to gather requirements
- Created rule sets, classes, properties, activities, harnesses and sections
- Designed flows for work object execution
- Managed full application lifecycle from inception to transition
Summary
Ex-Pegasystems, Accenture, EY, Capgemini, Cognizant consultant with extensive experience into PEGA/PRPC Development both in Case Management (10 years 6 months), Customer Decision Hub (4 years 6 months), Customer Service (2 years), Smart Dispute, Smart Investigate, CLM KYC, Pega DevOps, Pega Sales Automation, Pega Collections Frameworks etc.
Worked across Banking, Financial Services, Healthcare, Retail Banking, Insurance and Communications Domains with Clients like JPMC, Citibank, SunTrust (now Truist), Standard Chartered, Frontier Communications, Celgene (now Bristol Meyers Squibb), Bayport, Student Loans Company, Verizon etc.
Experience in Customer Service (Communications, Healthcare and Financial Services), Customer Decision Hub, Pega Decisioning, Marketing and Customer Service Frameworks.
Development experience in Real Time Projects in Customer Decision Hub, Pega Decisioning and Marketing, Pega Customer Service and Pega Collections Frameworks in Telecom and Financial Services (Retail) Domain and Vanilla Pega PRPC / Customer Service experience in Banking/ Financial Services, Life Sciences and Healthcare Projects.
Mainly been involved in Development Projects starting with Pega PRPC 6.2, then multiple Pega 7 Versions and currently with all Pega 8 versions, played a major part in upgrading an application from Pega 6.2 to Pega 7 and another from 7 to 8.
As a core team member, worked in most of the areas of PRPC including UI rules like Harness, Section, Control, Flow Action, Navigation, Portal, skin; Data Models like Property, Data Transform, Field Value, Edit Validate, Decision Rules, Reports, Security, Activities, Agents, Process Rules like Flow, Tickets and Integration Services like Service Email, Service SOAP and Integration Connectors like Connect SOAP, Connect SQL and Integration Resources like File/Email Listeners.
Configured Pega Deployment Manager in environments, also configured/set up CDH in Client environments.
Experience in Pega Troubleshooting, tools such as JIRA, Version One and HP application Life Cycle management. Worked in Pega Pre Sales RFPs, Proof of Concept Solutions in Pega CDH, Pega Collections etc. and also on Solution Architecture.
Skills
- Bpm Tools: Pega Prpc 6.2sp1, 7.1.9, 7.2.2, 7.3, 7.4, 8.1, 8.5, 8.6, 8.7, 8.8, 23, 24
- Ai: Pega Decisioning And Marketing, Pega Cdh
- Pega Frameworks: Pega Customer Service, Pega Decisioning And Marketing, Pega Cdh, Pega Deployment Manager, Pega Smart Investigate, Pega Smart Dispute, Pega Clm Kyc, Pega Collections, Pega Survey, Pega Sales Automation
- Project Management Tools: Jira, Rally, Versionone
- Database: Oracle 10g
- Programming Languages: C, C++, Java
- Web Technologies: Html, Css, Javascript
- Application Server: Tomcat 6.0
- Test Management Tool: Hp Application Life Cycle Management
- Operating Systems: Windows, Unix, Linux
Languages
Education
Swami Vivekananda Institute of Science and Technology (W.B.U.T.)
B.Tech. · Computer Science and Engineering · India · 8.12 CGPA
Certifications & licenses
PEGA Architecture Certification (LSA Part 1)
PEGA systems INC.
PEGA Data Scientist Certification
PEGA systems INC.
PEGA Decisioning Consultant Certification
PEGA systems INC.
PEGA Senior System Architect Certification
PEGA systems INC.
PEGA System Architect Certification
PEGA systems INC.
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