Responsible for the technical and operational management of Sparkassen’s online branches for 20 million customers and improving user experience
Led the Data Services division
Took on innovation management and performance marketing
Increased contribution margin 1 from €7.5M to €9.1M (2018)
Surpassed 1 billion page impressions per month and boosted product sign-ups by 23%
Enhanced the Chat Suite (chatbot, text chat, video chat, call center) generating an additional €800K
Introduced real-time content and piloted marketing automation
Improved customer journey and editorial process; implemented Slack
Rolled out Google Analytics for 385 Sparkassen
Built an analytics stack: Google BigQuery, Exasol, Power BI and Tableau
Designed and sold data products (e.g., reporting and conversion optimization)
Laid the groundwork for measuring customer journey
Produced insights reports for performance marketing and UX
Improved digital conversion funnel and customer journey
Increased revenue from €10.7M to €13.4M (forecast 2019)
Combined SEO and SEA into performance marketing
Introduced affiliate marketing
Piloted online marketing automation
Launched a self-booking tool for Sparkassen campaigns
Designed conversion optimization for conversion funnels
Developed and rolled out an innovation process with internal and external networking
Built four MVPs (Yes, online tax return, real estate sales via app, cross-border payments)
Contributed to the design of the Sparkassen ecosystem
Paused the competitive monitoring process
Responsible for building and running content marketing portals and developing, enhancing and marketing content marketing products
Ensured and improved output quality and optimized work efficiency and time-to-market
Monitored and improved performance of processes, portals and products
Designed and implemented a product portfolio for portals and verticals using a T-shirt sizing logic (S, M, L, XL)
Built the Digitale Wirtschaft 4.0 portal
Helped acquire clients like Telekom, T-Online, Otto and Hornbach
Built a team by recruiting and managing concept developers, QA staff, developers and product managers
Developed content marketing products, including editorial briefings for performance-oriented content creation
Led strategic product development with organizational responsibility for about 10 software products
Introduced a trend analysis process and systematic evaluation of customer and employee input
Overall responsibility for digital activities at the Zurich office
Key account management, client development, new business and digital transformation
Served clients such as Nestlé (Findus, Leisi, Buitoni, Nescafé), Renault, Dacia, UBS, Swiss, Geberit, PostFinance, Orange, Sprüngli and Calanda
Managed a team of up to 15 people in cooperative leadership with the Digital Executive Creative Director
Managed a budget of CHF 3.5M
Grew net income (online, digital) to about CHF 3.5M in digital brand communication
Built and restructured the digital team; created and filled new roles (Creative Technologist, Concept Developer, Digital Project & Partner Lead)
Increased visibility by building a digital portfolio, designing a study, engaging in trade associations and giving talks and events
Managed partner relationships, including collaboration with Pixelpark Germany
Introduced social media monitoring (conversion monitoring and brand monitoring)
Built internal know-how by implementing a training program
Digitalization/Transformation, Business Development, Marketing, Data Services, Product Development, Innovation and Organizational Development. Strong technical and business foundation.
Development of employees and business units of up to 80 people. Proven multi-project management skills with large, internationally operating teams. Network-thinking executive with a hands-on mentality. Familiar with startup cultures and corporate structures.
Banking and Finance, Energy, Media, Automotive
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