Responsible for the technical and content operation of the Sparkassen online branches for 20 million customers and for improving the user experience
Led the data services division
Took over the innovation management and performance marketing divisions
Increased DB1 from €7.5M to €9.1M (2018)
Surpassed 1 billion page impressions per month and increased product completions by 23%
Enhanced the chat suite (chatbot, text chat, video chat, call center) generating an additional €800K in revenue
Introduced real-time content and piloted the marketing automation product
Improved the customer journey and editorial process; introduced Slack
Implemented Google Analytics for 385 savings banks
Built an analytics stack: Google BigQuery, Exasol, Power BI and Tableau
Designed and sold data products (e.g., reporting or conversion optimization)
Established the foundation for measuring the customer journey
Generated insights reports for performance marketing and UX
Improved the digital conversion funnel and the customer journey
Increased revenue from €10.7M to €13.4M (Forecast 2019)
Merged SEO and SEA into performance marketing
Introduced affiliate marketing
Launched online marketing automation (pilot)
Introduced a self-booking tool for Sparkassen campaigns
Designed conversion optimization for checkout funnels
Developed and rolled out an innovation process, including internal and external networking
Built four MVPs (Yes, online tax return, real estate sales via app, foreign payments)
Contributed to the design of the Sparkassen ecosystem
Paused the competitive monitoring process
Responsible for building and operating content marketing portals, as well as developing, improving and marketing content marketing products
Ensuring and improving output quality, as well as optimizing work efficiency and time-to-market
Monitoring and improving the performance of processes, portals and products
Designed and implemented a product portfolio for the portals and verticals product line using a T-shirt sizing logic (S, M, L, XL)
Built the 'Digital Economy 4.0' portal
Assisted in acquiring clients such as Telekom, T-Online, Otto and Hornbach
Built the team by acquiring and managing concept developers, QA staff, developers and product managers
Developed content marketing products, including editorial briefings for performance-oriented content creation
Led strategic product development with organizational responsibility for around 10 software products
Introduced a process for trend analysis and systematic evaluation of customer and employee feedback
Overall responsibility for Publicis's digital activities at the Zurich location
Key account management, client development, new business, and digital transformation
Managing clients such as Nestlé (Findus, Leisi, Buitoni, Nescafé), Renault, Dacia, UBS, Swiss, Geberit, PostFinance, Orange, Sprüngli, and Calanda
Leading a team of up to 15 people in a joint leadership role with the Digital Executive Creative Director
Managing a budget of CHF 3.5 million
Grew net income (online, digital) to around CHF 3.5 million in Digital Brand Communication
Built and restructured the digital team; created and filled new positions (Creative Technologist, Concept Developer, Digital Project & Partner Lead)
Increased visibility by building a digital portfolio, designing a study, working with industry associations, and giving talks and events
Partner management, including collaboration with Pixelpark Germany
Introduced social media monitoring (conversion monitoring and brand monitoring)
Built internal know-how by implementing a training program
Digitalization/transformation, business development, marketing, data services, product development, innovation and organizational development. Strong technical and business background.
Development of employees and business units of up to 80 people. Proven multi-project management skills with large and internationally operating teams. Networked-thinking executive with a hands-on mentality. Familiar with start-up cultures and corporate structures.
Banking and finance, energy, media, automotive
Discover other experts with similar qualifications and experience
2025 © FRATCH.IO GmbH. All rights reserved.