Lisbon (Masea) N.
Data Annotator
Experience
Jun 2024 - Sep 2024
4 monthsData Annotator
e2f
- Annotated and labeled diverse datasets (images, text, audio) to support AI model development.
- Conducted thorough quality control checks to meet project guidelines and ensure data integrity.
- Delivered projects on time, consistently meeting or exceeding quality and performance benchmarks.
- Collaborated with project leads to clarify labeling guidelines and resolve ambiguous cases.
- Maintained strict data security and confidentiality while handling sensitive information.
- Contributed to feedback sessions by suggesting improvements to annotation workflows and tool usability.
Apr 2024 - Jul 2025
1 year 4 monthsIndependent Travel Manager & Virtual Assistant
Dreamport Travel
- Managed end-to-end travel planning for clients, including flights, accommodations, and tour packages.
- Leveraged booking platforms and virtual assistance tools to create personalized itineraries.
- Maintained high customer satisfaction through prompt responses, issue resolution, and relationship building.
Jan 2019 - Present
6 years 11 monthsAI Data Trainer
Sama
- Trained and annotated large datasets for machine learning models with high accuracy and precision.
- Collaborated with cross-functional teams to review, validate, and refine datasets, boosting AI model reliability.
- Conducted rigorous quality assurance checks on annotated datasets to ensure compliance with project guidelines and accuracy benchmarks.
- Utilized various annotation tools and platforms to label text, images, and audio datasets across multiple AI projects.
- Participated in ongoing learning initiatives to stay updated with emerging AI technologies and methodologies.
- Ensured data privacy and confidentiality by following strict security and ethical guidelines.
- Reported bugs and tool issues to the engineering team, supporting continuous platform improvement.
Jan 2016 - Mar 2016
3 monthsNairobi, Kenya
IT Support Intern
Kenyatta National Hospital
- Provided first-level technical support by troubleshooting hardware, software, and network issues for staff.
- Guided users in utilizing IT resources, handled account setups, and managed password resets.
- Maintained documentation of IT support activities and contributed to user manuals or knowledge base.
- Assisted in network maintenance and IT systems support to minimize downtime in critical hospital functions.
- Collaborated with IT teams on projects such as system upgrades, equipment deployment, and testing.
Summary
Dynamic and results-driven professional with expertise in IT Support, Virtual Assistance, and AI Data Training. Skilled in delivering excellent technical support, managing complex administrative operations, and ensuring high-quality data for AI model development. Recognized for adaptability in fast-paced environments, ability to handle multiple priorities, and leveraging technology to enhance efficiency, client satisfaction, and organizational outcomes.
Languages
English
IntermediateSwahili
IntermediateEducation
May 2015 - Dec 2017
Kisii University
Diploma in Information Technology · Information Technology · Kisii, Kenya
Certifications & licenses
Business Skills And Employability Training
Africa Youth Trust
Certificate In Artificial Intelligence, Introduction To AI, Digital Literacy, Workplace Readiness
Samasource
Certificate Of Completion – Independent Travel Manager
Dreamport
Debt Recovery And Collection, Emotional Intelligence, Communication, Business Writing
Yapha Academy
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