Jean (Basadibotlhe) M.

Technical Field Evaluator and Technical Brand Auditor

Gaborone, Botswana

Experience

Sep 2025 - Present
2 months
Namibia

Technical Field Evaluator and Technical Brand Auditor

ISC-CX-Multisearch AG

  • Conduct quality assurance in the petroleum industry in the form of customer journey and customer facing on the receiving end in the form of quality checks.
  • Give detailed reports on areas of improvement that need to be attended in terms of safety (prevention of fire triggers) and quality of service rendered to the clients.
  • Identify key areas to improve in terms of branding that need to be consistently aligned to the agreed contract agreement of the franchise license, to ensure there is uniformity across different locations regarding brand presentation.
Jan 2025 - Present
10 months
Switzerland

Technical Field Evaluator and Technical Brand Auditor

ISC-CX-Multisearch AG

  • Conduct quality assurance in the petroleum industry in the form of customer journey and customer facing on the receiving end in the form of quality checks.
  • Give detailed reports on areas of improvement that need to be attended in terms of safety (prevention of fire triggers) and quality of service rendered to the clients.
  • Identify key areas to improve in terms of branding that need to be consistently aligned to the agreed contract agreement of the franchise license, to ensure there is uniformity across different locations regarding brand presentation.
Nov 2018 - Present
7 years
Botswana

Senior Diamond Sorter

Diamond Trading Company Botswana

  • Data analysis.
  • Quality management: continuously improving consistency of quality output.
  • Collaboration and teamwork for best work practices, skills transfer that drives quality output of the end product.
  • Execution of Okavango Diamond Company assortment for client delivery.
  • Execution of the DeBeers Group Sight Holders assortment for client delivery.
Feb 2018 - Oct 2018
9 months
Botswana

Project Manager-Intern

Barclays Bank of Botswana

  • Overall office administration and management of the entire department by helping other project managers and head of the department.
  • Projects office administration which involves producing weekly, monthly reports to senior project managers and the department head using Microsoft Excel.
  • Project planning for the projects until go-live.

Summary

My hard work, determination and adaptability help me achieve my purpose. It gives me great pleasure and gratitude to be currently doing the work that I am doing. For every day I am telling a story every day about my work. I enjoy travelling, reading motivational short stories and gym during my leisure time.

Languages

Tswana
Native
English
Advanced

Education

Sep 2019 - Jul 2020

Cambridge International College

Graduate Diploma · Operations and Quality Management · Kathmandu, Nepal

Aug 2013 - Jun 2017

University of Sunderland in conjunction with Botswana Accountancy College

BSc (Hons) · Applied Business Computing · Sunderland, United Kingdom

Jan 2011 - Nov 2012

Lotsane Senior Secondary School

BGCSE · Palapye, Botswana

Certifications & licenses

Brand Assessment Certificate (Audit)

ISC-CX

Mystery Shopping Certification

ISC-CX

Quality Certification

ISC-CX

Technical Support Engineer Certificate

Pro5.ai

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