Jean (Basadibotlhe) M.
Technical Field Evaluator and Technical Brand Auditor
Experience
Sep 2025 - Present
2 monthsNamibia
Technical Field Evaluator and Technical Brand Auditor
ISC-CX-Multisearch AG
- Conduct quality assurance in the petroleum industry in the form of customer journey and customer facing on the receiving end in the form of quality checks.
- Give detailed reports on areas of improvement that need to be attended in terms of safety (prevention of fire triggers) and quality of service rendered to the clients.
- Identify key areas to improve in terms of branding that need to be consistently aligned to the agreed contract agreement of the franchise license, to ensure there is uniformity across different locations regarding brand presentation.
Jan 2025 - Present
10 monthsSwitzerland
Technical Field Evaluator and Technical Brand Auditor
ISC-CX-Multisearch AG
- Conduct quality assurance in the petroleum industry in the form of customer journey and customer facing on the receiving end in the form of quality checks.
- Give detailed reports on areas of improvement that need to be attended in terms of safety (prevention of fire triggers) and quality of service rendered to the clients.
- Identify key areas to improve in terms of branding that need to be consistently aligned to the agreed contract agreement of the franchise license, to ensure there is uniformity across different locations regarding brand presentation.
Nov 2018 - Present
7 yearsBotswana
Senior Diamond Sorter
Diamond Trading Company Botswana
- Data analysis.
- Quality management: continuously improving consistency of quality output.
- Collaboration and teamwork for best work practices, skills transfer that drives quality output of the end product.
- Execution of Okavango Diamond Company assortment for client delivery.
- Execution of the DeBeers Group Sight Holders assortment for client delivery.
Feb 2018 - Oct 2018
9 monthsBotswana
Project Manager-Intern
Barclays Bank of Botswana
- Overall office administration and management of the entire department by helping other project managers and head of the department.
- Projects office administration which involves producing weekly, monthly reports to senior project managers and the department head using Microsoft Excel.
- Project planning for the projects until go-live.
Summary
My hard work, determination and adaptability help me achieve my purpose. It gives me great pleasure and gratitude to be currently doing the work that I am doing. For every day I am telling a story every day about my work. I enjoy travelling, reading motivational short stories and gym during my leisure time.
Languages
Tswana
NativeEnglish
AdvancedEducation
Sep 2019 - Jul 2020
Cambridge International College
Graduate Diploma · Operations and Quality Management · Kathmandu, Nepal
Aug 2013 - Jun 2017
University of Sunderland in conjunction with Botswana Accountancy College
BSc (Hons) · Applied Business Computing · Sunderland, United Kingdom
Jan 2011 - Nov 2012
Lotsane Senior Secondary School
BGCSE · Palapye, Botswana
Certifications & licenses
Brand Assessment Certificate (Audit)
ISC-CX
Mystery Shopping Certification
ISC-CX
Quality Certification
ISC-CX
Technical Support Engineer Certificate
Pro5.ai
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