Heinz-dieter L. - Consulting

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Düsseldorf, Germany

Experience

Dec 2022 - Jun 2023

7 months

Germany

Consulting

CH Crypto Group company for the German branch

Consulting on governance topics, information security, BAIT, MaRisk
Creating governance documents (guidelines, policies)
Creating emergency manuals
based on BSI IT-Grundschutz Standard 200-4 ISO2700x

Aug 2022 - Sep 2022

2 months

Switzerland

Consulting

CH Group

Drafting and creating emergency manual based on BSI IT-Grundschutz Standard 200-4 ISO2700x

Jan 2022 - Present

3 years 8 months

Managing Director

Aitus UG

Nov 2021 - Present

3 years 10 months

Switzerland

Consulting and support

Financial group and KVG in the large Swiss insurance group

Consulting and support on governance, information security, KAIT, KamRisk, KAGB
Consulting and support on data protection topics as part of the governance optimization project
Rewriting governance and IT-governance documents (guidelines, policies)
Creating emergency manuals, BCM concept according to KAIT requirements based on BSI IT-Grundschutz Standard 200-4 and ISO 27001
Preparing documents for PwC audit
Redesigning access management according to KAIT with separation of duties
Administration and user management and setup of RE-VC and Immopac
Vendor management
SOC for the KVG stakeholders, creating and maintaining information networks

Nov 2020 - Oct 2021

1 year

2nd/3rd Level Support

IT service provider

Domino Notes, Linux, Jira, Confluence
Administration/installation of Domino servers on Windows Server and Linux Server, cluster setup
Administration of Atlassian Jira Service Desk: setup and configuration of new service desk, adjusting and creating request types, issue types and portal groups, creating SLAs, setting up and testing new apps.
Administration and setup of Atlassian Confluence: creating customer spaces
Creating documentation pages and FAQs, creating and configuring meeting sites

Jun 2020 - Nov 2020

6 months

Düsseldorf, Germany

2nd/3rd Level Support

Agency

Linux, MySQL, Azure tenant, GitLab, DNS, Pimcore, Nginx, DevOps, O365
Administration of VM Ubuntu servers on Microsoft Azure, troubleshooting, mapping storage to VMs.
Administration of MySQL: creating databases and users, creating and restoring dumps
Administration of GitLab: creating variables and running pipelines, troubleshooting and adjustments
Administration of O365: setting up mail distribution lists, creating groups, rooms, calendars, permissions
Management and administration of SonicWall: setting up VPN tunnels, DNS management
Tools: Jira, Git, Azure AD portal, Admin Center, PuTTY, KeePass, WinSCP, nano

Jun 2019 - Apr 2020

11 months

Münster, Germany

2nd Level Support

LBS West

Lotus Notes and Domino 8 and 9 and Traveler
Administration of mail databases, forwarding, distribution lists, troubleshooting mail files and calendars
MDM administration with Blackberry UEM (iPhone, iPad)
Management and administration of IronPort Cisco C300V Email Security Appliance Version 11.1.2
15 Domino servers with 2000 users in 3 domains
Tools: Domino Admin, panagenda (MarvelClient Config), Helpline ticket tool

Jan 2018 - Mar 2019

1 year 3 months

Erfurt, Germany

3rd Level Support Operations

Dbsystel

For Deutsche Bahn AG
Lotus Notes 9
Administration of mail databases, forwarding, distribution lists, troubleshooting mail files and calendars
approx. 80 Domino servers with 132,000 users
Tools: Domino Admin, HP Service Manager, Catalog Plus, Bindford 6200, Nsh DB Catalog, Acat, PuTTY
Domino administration on SLES 09-11 and Red Hat OS systems

Sep 2017 - Dec 2017

4 months

Erfurt, Germany

3rd Level Support Operations

Dbsystel

For Deutsche Bahn AG
Lotus Notes 9
Administration of mail databases, forwarding, distribution lists, troubleshooting mail files and calendars
approx. 80 Domino servers with 132,000 users
Tools: Domino Admin, HP Service Manager, Catalog Plus, Bindford 6200, Nsh DB Catalog, Acat, PuTTY
Domino administration on SLES 09-11 and Red Hat OS systems

Jun 2017 - Aug 2017

3 months

Berlin, Germany

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VKBIT

For Berliner Feuerversicherung and VKB Munich / Sparkassen Finance Group

Feb 2015 - Dec 2016

1 year 11 months

Berlin, Germany

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VKBIT

For Berliner Feuerversicherung and VKB Munich / Sparkassen Finance Group
User, group and directory administration
Assigning permissions with data protection and audit requirements in life and health insurance
approx. 5000 users
Ticket and order management via BMC Remedy
Tools: iManager, SCCM, Hyena, Domino Administrator
Administration of Novell
Administration of Windows Server
Administration of Lotus Domino Server
Server and client side user help desk
Advising users on creating data protection and audit secure AMS orders

Feb 2014 - Jun 2014

5 months

Berlin, Germany

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GaVi

For Berliner Feuerversicherung and VKB Munich / Sparkassen Finance Group
Redesign of Novell directory structure to prepare for Windows 8 migration
User, group and directory administration
Assigning permissions with data protection and audit requirements in life and health insurance
approx. 5000 users
Ticket and order management via BMC Remedy
Tools: iManager, SCCM, Hyena, Domino Administrator
Administration of Novell
Administration of Windows Server
Administration of Lotus Domino Server
Server and client side user help desk
Advising users on creating data protection and audit secure AMS orders

Oct 2013 - Jan 2014

4 months

Munich, Germany

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GaVi

For Versicherungskammer Bayern / Sparkassen Finance Group
Redesign of Novell directory structure to prepare for Windows 8 migration
User, group and directory administration
Assigning permissions with data protection and audit requirements in life and health insurance
approx. 5000 users
Ticket and order management via BMC Remedy
Tools: iManager, SCCM, Hyena, Domino Administrator
Administration of Novell
Administration of Windows Server
Administration of Lotus Domino Server
Server and client side user help desk
Advising users on creating data protection and audit secure AMS orders

Jan 2013 - Jul 2013

7 months

Germany

Central User Administration

AOK Rheinland-Pfalz, Hessen, Saarland, Baden-Württemberg

User, group and role administration
Assigning permissions with data protection and audit requirements in life and health insurance
Administration of administrators
Creating, changing, deleting user accounts of external support users
Assigning permissions for W2K, IDVS II / RACF, OSCAR/E, SAP
Oracle applications, other applications
Second-level support for access issues
Assigning roles and permissions (SAP)
Project support for Citrix systems
Evidian IBM Content Manager

Sep 2012 - Oct 2012

2 months

On-site

Onsite Service

IT service provider

in a Windows 2008 domain
Terminal server configuration XenApp on Windows 7 and Mac
LAN troubleshooting (Ethernet)
User help desk
Setting up network printers (client and host) Windows 7 and Mac
Installation of standard and custom software

Jun 2009 - Mar 2012

2 years 10 months

Director

Aitus

Head of service desk for SAPV in-house at AITUS (Feb 2010 – Jul 2011)
Industry: medical services
Private company, 11-50 employees
IT support consulting hardware and software including warranty processing. Training and support for field staff. Based on Windows 7 and Server 2008
Remote support, supply of hardware and software. On-call duty.

Jan 2009 - Dec 2012

4 years

Managing Director

Aitus Active IT und Support Ltd

Jan 2009 - Mar 2009

3 months

Germany

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Federal Ministry

Classified

Dec 2008 - Mar 2012

3 years 4 months

Trading Floor Support

On-call duty 16x5 and 2x7
on Windows 7, Sun Solaris, Server 2008

Jun 2008 - Nov 2008

6 months

Linux/DB Administrator, Consultant (Full-time)

T-Systems Enterprise Services GmbH

Industry: Information Technology & Services, 10,001+ employees
System administration SLES 9, 10 SP1, database administration (Oracle, PostgreSQL, SQL)

Jul 2007 - Mar 2008

9 months

Lotus Domino LEI Administration

Troubleshooting, rights assignment
Migration preparation and support for internal Domino server moves

Feb 2007 - Jul 2007

6 months

Lotus Domino Server Administration

Administration of various Domino cluster environments and approx. 5000 users
Access rights, database management, troubleshooting
Server-side user help desk (Domino, Novell, XP)
Setup and rights assignment
Ticket and order management via Notes
Tools: Tivoli, Domino Administrator, Designer, NetWare Administrator, ConsoleOne

Jun 2005 - Dec 2006

1 year 7 months

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Energy group

Main responsible for ensuring LAN services
Novell NDS with 17 servers and the Domino environment with 10 servers
Administration of a Domino cluster environment with 10 Domino servers at 8 sites with approx. 500 users
Planning and implementing a new Domino infrastructure
Access rights, database management, troubleshooting
Server-side user help desk (Domino 5x, 6x; Novell 4x, 5x, 6x; Windows 2000/2003)
Directory setup and rights assignment
Ticket and order management via Notes ComIT
Tools: ND Cerberus, Charon, Domino Administrator, ConsoleOne, NetWare Administrator

Apr 2005 - May 2005

2 months

Stuttgart, Germany

Lotus Domino Server Administration

Vacation cover
Administration of a Domino cluster environment with 100 application servers and approx. 30,000 databases and 150,000 users
Operations management and reporting
Environment setup & installation
Basic installation
Middleware installation
Initial environment configuration
Setup monitoring
Environment operation
Configuration management
Change management
System administration
Middleware administration
Performance & availability management
System monitoring
Problem management
On-call duty
3rd level support system, middleware, application
Tools: Tivoli Storage Management, Domino Administrator

Jan 2004 - Dec 2004

1 year

Paderborn, Germany

Lotus Domino Server Administration/DFS Administration

Administration of a Domino cluster environment and two Domino domains at two other sites with 5 mail servers and 7 application servers, approx. 2500 users
Access rights, database management, troubleshooting
Server-side user help desk (Domino, Novell, W2K, NT)
DFS directory setup and rights assignment
Ticket and order management via Remedy
Tools: Tivoli, Domino Administrator, Designer, NetWare Administrator

Jan 2004 - Dec 2006

3 years

1st/2nd Level Support, Installation/Administration

MS NT/2000/2003 Server, Exchange, SQL, Outlook, Citrix

Sep 2003 - Dec 2003

4 months

Paderborn, Germany

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LAN core services Novell NT4.0, W2K and migration from Notes
Server-side user help desk (Domino, Novell, W2K, NT)
Setting up network printers (client and host) incl. troubleshooting
Migration of 370 users from Exchange to Notes
Administration of 2 Notes domains with 1800 users
Access rights, database management, troubleshooting
Tools: Remcon, DameWare, VNC, NetWare Administrator, Net Installer, Remedy

Aug 2003 - Sep 2003

2 months

On-site

Onsite Service

Bank

in a Windows NT domain
LAN troubleshooting (Ethernet)
User help desk
Setting up network printers (client and host)
Mapping network drives
Image deployments
Hardware assembly and troubleshooting
Installation of standard and custom software

Mar 2003 - May 2003

3 months

Support and Migration

Steel group

NT4.0 servers and clients to W2K and XP
Switching from Token Ring to Ethernet, documentation
Installation of standard and custom software (SAP/R3, Office XP, C3 Fax, IBM 3270, Staffware, Crypto card, Virtual CD, McAfee)
LAN troubleshooting (Ethernet)
Mapping network drives
Image deployments
Hardware assembly and troubleshooting
Setting up backups
Optimizing client computers (PC & notebook)
Integrating clients and notebooks into the network

Feb 2003 - Mar 2003

2 months

Migration Project Manager

IT service provider

NT4.0 server and 60 clients to W2K and XP
Creating image deployments, documentation
Image deployments, setting up shares, mapping network drives
Setting up network printers (client and host) incl. troubleshooting
Installation of standard and custom software (SAP/R3, Office XP, Norton, McAfee)
Joining clients to the domain
User training, admin handover

May 2002 - Oct 2002

6 months

Project work

Competence Center

Building a heterogeneous network environment with Windows 2000 and SUSE Linux 8.0
Network infrastructure planning
Installing and configuring a 2000 server as DC (also WWW + FTP server)
Setting up a Samba file server and mail server with Sendmail on Linux
Setting up a Linux server as router, DHCP and DNS server
Connecting clients on Windows 2000
User management
Troubleshooting
Windows 2000 Advanced Server / Lotus Domino Server 5
Building a homogeneous MS Windows 2000 network environment with 24 domain controllers in the forest
Installing and configuring 4 Domino servers in the forest
Installing the Notes clients
Setting up replication between Domino servers
Setting up trust relationships
Configuring directory replication
Client installation over the network / automatic installation
Novell NetWare 5.1
Installing and configuring a Novell NetWare 5.1 server
Installing Novell clients
User and system management
Installing Z.E.N.works
Creating login scripts

Jan 2001 - Dec 2003

3 years

Support

Lotus Notes R5, migration from Lotus CCMail

Aug 2000 - Apr 2002

1 year 9 months

2nd Level Support

IT service provider

in various Windows NT / 2000 networks
LAN troubleshooting (Ethernet)
User help desk / call handling / 2nd level support (Windows, Notes)
Setting up network printers (client and host) incl. troubleshooting
Mapping network drives
Image deployments
Hardware assembly and troubleshooting
Installation of standard and custom software
Optimizing client computers (PC & notebook)
Integrating PCs and notebooks into the network

Jan 2000 - Dec 2002

3 years

Managing Director

NLL IT Service GmbH

Jan 2000 - Dec 2001

2 years

Administration

Lotus Notes/Domino

Nov 1999 - Jul 2001

1 year 9 months

PC Technician, Head of Field Service

IT service provider

Scheduling of 8 internal and up to 15 external technicians
User and technician help desk / call handling / 2nd level support (Windows 98, NT4)
Setting up printers and scanners
Experience repairing approx. 1000 PCs from different manufacturers like Fujitsu, Fujitsu-Siemens, Medion, IBM, HP, IPC, 4MBO, Waibel
Image deployments
Hardware assembly and troubleshooting
Installation of standard and custom software
Optimizing client computers (PC & notebook)
Connecting PCs and notebooks to the internet