Heinz-dieter Lühmann

Consulting

Düsseldorf, Germany

Experience

Dec 2022 - Jun 2023
7 months
Germany

Consulting

CH Crypto Group company for the German branch

  • Consulting on governance, information security, BAIT, MaRisk
  • Creating governance documents (guidelines, policies)
  • Creating emergency manuals
  • Based on BSI IT Baseline Protection Standard 200-4 ISO2700x
Aug 2022 - Sep 2022
2 months
Switzerland

Consulting

CH Group

  • Drafting and creating emergency manual based on BSI IT Baseline Protection Standard 200-4 ISO2700x
Jan 2021 - Present
3 years 7 months

Management

Aitus UG

Nov 2021 - Present
3 years 9 months
Switzerland

Consulting and Support

Finance group and KVG in the large Swiss insurance group

  • Consulting and support on governance, information security, KAIT, KamRisk, KAGB

  • Consulting and support on data protection topics as part of the governance optimization project

  • Rewriting governance and IT governance documents (guidelines, policies)

  • Creating emergency manuals, BCM concept according to KAIT requirements based on BSI IT Baseline Protection Standard 200-4 and ISO 27001

  • Preparing documents for PwC audit

  • Redesigning access management according to KAIT with separation of duties

  • Administration and user management and setup of RE-VC and Immopac

  • Vendor management

  • SOC for the KVG stakeholders, creation and maintenance of information networks

Nov 2020 - Oct 2021
1 year

2nd/3rd Level Support

IT service provider

  • Domino Notes, Linux, Jira, Confluence

  • Administration/installation of Domino servers on Windows Server and Linux Server, setting up clusters

  • Administration of Atlassian Jira Service Desk: setup and configuration of new service desk, customizing and creating request types, issue types and portal groups, creating SLAs, installing and testing new apps

  • Administration and setup of Atlassian Confluence: creating customer pages and spaces

  • Creating documentation pages and FAQs, setting up and configuring meeting sites

Jun 2020 - Nov 2020
6 months
Düsseldorf, Germany

2nd/3rd Level Support

Agency

  • Linux, MySQL, Azure tenant, GitLab, DNS, Pimcore, Nginx, DevOps, O365

  • Administration of Ubuntu VMs on Microsoft Azure, troubleshooting, mapping storage to VMs

  • Administration of MySQL: creating DBs and users, dumps and restores

  • Administration of GitLab: creating variables and running pipelines, troubleshooting and adjustments

  • Administration of O365: setting up distribution lists, creating groups, rooms, calendars, permissions

  • Managing and administering SonicWall: setting up VPN tunnels, JWT, DNS management

  • Using tools: Jira, Git, AAD Portal, Admin Center, PuTTY, KeePass, WinSCP, nano

Jun 2019 - Apr 2020
11 months
Münster, Germany

2nd Level Support

LBS West

  • Lotus Notes and Domino 8 and 9 and Traveler

  • Administration of mail databases, forwarding, distribution lists, troubleshooting mail files and calendars

  • MDM administration with Blackberry UEM (iPhone, iPad)

  • Managing and administering IronPort Cisco C300V Email Security Appliance version 11.1.2

  • 15 Domino servers with 2,000 users in 3 domains

  • Using tools: Domino Admin, Panagenda (Marvel Client Config), Helpline ticket tool

Jan 2018 - Mar 2019
1 year 3 months
Erfurt, Germany

3rd Level Support Operations

Dbsystel

  • For Deutsche Bahn AG
  • Lotus Notes 9
  • Administration of mail databases, forwarding, distribution lists, troubleshooting mail files and calendars
  • approx. 80 Domino servers with 132,000 users
  • Using tools: Domino Admin, HP Service Manager, Katalog Plus, Bindford 6200, NSH DB Catalog, ACAT, PuTTY
  • Domino administration on SLES 9–11 and Red Hat OS systems
Sep 2017 - Dec 2017
4 months
Erfurt, Germany

3rd Level Support Operations

Dbsystel

  • For Deutsche Bahn AG
  • Lotus Notes 9
  • Administration of mail databases, forwarding, distribution lists, troubleshooting mail files and calendars
  • approx. 80 Domino servers with 132,000 users
  • Using tools: Domino Admin, HP Service Manager, Katalog Plus, Bindford 6200, NSH DB Catalog, ACAT, PuTTY
  • Domino administration on SLES 9–11 and Red Hat OS systems
Jun 2017 - Aug 2017
3 months
Berlin, Germany
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VKBIT

  • For the Fire Society Berlin and VKB Munich / Sparkassen Finance Group
Feb 2015 - Dec 2016
1 year 11 months
Berlin, Germany
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VKBIT

  • For the Fire Society Berlin and VKB Munich / Sparkassen Finance Group
  • User, group, and directory administration
  • Assigning permissions in compliance with data protection and audit requirements in the life and health insurance domain
  • approx. 5,000 users
  • Ticket and order management via BMC Remedy
  • Tools: iManager, SCCM, Hyena, Domino Administrator
  • Novell administration
  • Windows Server administration
  • Lotus Domino Server administration
  • Server- and client-side user help desk
  • Advising users on creating data protection and audit-compliant AMS tickets
Feb 2014 - Jun 2014
5 months
Berlin, Germany
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GaVi

  • For the Fire Society Berlin and VKB Munich / Sparkassen Finance Group
  • Redesign of the Novell directory structure in preparation for Windows 8 migration
  • User, group, and directory administration
  • Assigning permissions in compliance with data protection and audit requirements in the life and health insurance domain
  • approx. 5,000 users
  • Ticket and order management via BMC Remedy
  • Tools: iManager, SCCM, Hyena, Domino Administrator
  • Novell administration
  • Windows Server administration
  • Lotus Domino Server administration
  • Server- and client-side user help desk
  • Advising users on creating data protection and audit-compliant AMS tickets
Oct 2013 - Jan 2014
4 months
Munich, Germany
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GaVi

  • For Versicherungskammer Bayern / Sparkassen Finance Group
  • Redesign of the Novell directory structure in preparation for Windows 8 migration
  • User, group, and directory administration
  • Assigning permissions in compliance with data protection and audit requirements in the life and health insurance domain
  • approx. 5,000 users
  • Ticket and order management via BMC Remedy
  • Tools: iManager, SCCM, Hyena, Domino Administrator
  • Novell administration
  • Windows Server administration
  • Lotus Domino Server administration
  • Server- and client-side user help desk
  • Advising users on creating data protection and audit-compliant AMS tickets
Jan 2013 - Jul 2013
7 months
Germany

Central User Administration

AOK Rheinland-Pfalz, Hessen, Saarland, Baden-Württemberg

  • User, group, and role administration

  • Assigning permissions in compliance with data protection and audit requirements in the life and health insurance domain

  • Administrator management

  • Creating, modifying, deleting user accounts for external support users

  • Assigning permissions for W2K, IDVS II / RACF, Oscare / SAP

  • Oracle applications and other applications

  • Second-level support for access issues

  • Assigning roles and permissions (SAP)

  • Project support for Citrix systems

  • Evidian IBM Content Manager

Sep 2012 - Oct 2012
2 months
On-site

Onsite Service

IT service provider

  • In a Windows 2008 domain
  • Terminal server configuration XenApp on Windows 7 and macOS
  • LAN troubleshooting (Ethernet)
  • User help desk
  • Setting up network printers (client and host) Windows 7 and macOS
  • Installation of standard and custom software
Jun 2009 - Mar 2012
2 years 10 months

Director

Aitus

  • Head of Service Desk for SAPV at AITUS (February 2010 – July 2011)
  • Industry: Medical services
  • Private company, 11–50 employees
  • IT support, consulting hardware and software including warranty management, training and support for field staff on Windows 7 and Server 2008
  • Remote support, delivery of hardware and software, on-call service
Jan 2009 - Dec 2013
4 years

Management

Aitus Active IT und Support Ltd

Jan 2009 - Mar 2009
3 months
Germany
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Federal Ministry

  • Classified
Dec 2008 - Mar 2012
3 years 4 months

Trading Floor Support

  • On-call 16x5 and 2x7
  • Windows 7, Sun Solaris, Server 2008
Jun 2008 - Nov 2008
6 months

Linux / DB Administrator, Consultant (Full-time)

T-Systems Enterprise Services GmbH

  • Industry: IT services, 10,001+ employees
  • System administration SLES 9, 10 SP1, database administration (Oracle, PostgreSQL, SQL)
Jul 2007 - Mar 2008
9 months

Lotus Domino LEI Administration

  • Troubleshooting, permission assignment
  • Migration preparation and support for internal Domino server moves
Feb 2007 - Jul 2007
6 months

Lotus Domino Server Administration

  • Administration of various Domino cluster environments with approx. 5,000 users
  • Access permissions, database management, troubleshooting
  • Server-side user help desk (Domino, Novell, Windows XP)
  • Configuration and permission assignment
  • Ticket and order management via Notes
  • Using tools: Tivoli, Domino Administrator, Designer, Netware Administrator, ConsoleOne
Jun 2005 - Dec 2006
1 year 7 months
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Energy Group

  • Primary responsible for ensuring LAN services
  • Novell NDS with 17 servers and Domino environment with 10 servers
  • Administration of a Domino cluster environment with 10 servers at 8 sites with ~500 users
  • Planning and implementing a new Domino infrastructure
  • Access permissions, database management, troubleshooting
  • Server-side user help desk (Domino 5x/6x, Novell 4x/5x/6x, Windows 2000/2003)
  • Directory setup and permission assignment
  • Ticket and order management via Notes ComIT
  • Using tools: ND Cerberus, Charon, Domino Administrator, ConsoleOne, network administrator
Apr 2005 - May 2005
2 months
Stuttgart, Germany

Lotus Domino Server Administration

  • Vacation coverage
  • Administration of a Domino cluster environment with 100 application servers, ~30,000 databases and 150,000 users
  • Operations management and reporting
  • Environment setup & installation
  • Basic installation
  • Middleware installation
  • Initial environment configuration
  • Monitoring setup
  • Environment operation
  • Configuration management
  • Change management
  • System administration
  • Middleware administration
  • Performance & availability management
  • System monitoring
  • Problem management
  • On-call duty
  • 3rd level support system & middleware
  • Application support 3rd level
  • Using tools: Tivoli Storage Management, Domino Administrator
Jan 2004 - Dec 2004
1 year
Paderborn, Germany

Lotus Domino Server Administration/DFS Administration

  • Administration of a Domino cluster environment and two Domino domains at two other sites with 5 mail servers and 7 application servers, ~2,500 users
  • Access permissions, database management, troubleshooting
  • Server-side user help desk (Domino, Novell, W2K, NT)
  • DFS directory setup and permission assignment
  • Ticket and order management via Remedy
  • Using tools: Tivoli, Domino Administrator, Designer, Netware Administrator
Jan 2004 - Dec 2006
3 years

1st/2nd Level Support, Installation/Administration

  • MS NT/2000/2003 Server, Exchange, SQL, Outlook, Citrix
Sep 2003 - Dec 2004
4 months
Paderborn, Germany
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  • LAN basic services Novell, NT4.0, W2K and Notes migration
  • Server-side user help desk (Domino, Novell, W2K, NT)
  • Setting up network printers (client and host) including troubleshooting
  • Migration of 370 users from Exchange to Notes
  • Administration of 2 Notes domains with 1,800 users
  • Access permissions, database management, troubleshooting
  • Using tools: Remcon, Daem-Ware, VNC, Netware Administrator, Net Installer, Remedy
Aug 2003 - Sep 2003
2 months
On-site

Onsite Service

Bank

  • In a Windows NT domain
  • LAN troubleshooting (Ethernet)
  • User help desk
  • Setting up network printers (client and host)
  • Mapping network drives
  • Image installations
  • Hardware assembly and troubleshooting
  • Installation of standard and custom software
Mar 2003 - May 2003
3 months

Support and Migration

Steel Group

  • NT4.0 servers and clients to W2K and XP
  • Conversion from Token Ring to Ethernet, documentation
  • Installation of standard and custom software (SAP\R3, Office XP, C3 Fax, IBM 3270, Staffware, crypto card, Virtual CD, McAfee)
  • LAN troubleshooting (Ethernet)
  • Mapping network drives
  • Image installations
  • Hardware assembly and troubleshooting
  • Backup setup
  • Client optimization (PC & notebook)
  • Integrating clients and notebooks into the network
Feb 2003 - Mar 2003
2 months

Migration Project Lead

IT service provider

  • NT4.0 servers and 60 clients to W2K and XP
  • Creating image installations, documentation
  • Image installations, share setup, drive mapping
  • Setting up network printers (client and host) including troubleshooting
  • Installing standard and custom software (SAP\R3, Office XP, Norton, McAfee)
  • Joining clients to the domain
  • User and admin training
May 2002 - Oct 2002
6 months

Project Work

Competence Center

  • Building a heterogeneous network environment with Windows 2000 and SUSE Linux 8.0

  • Planning network infrastructure

  • Installing and configuring a Windows 2000 server as DC (also WWW + FTP server)

  • Setting up a Samba file server and Sendmail mail server on Linux

  • Configuring a Linux server as router, DHCP, DNS server

  • Connecting Windows 2000 clients

  • User management

  • Troubleshooting

  • Windows 2000 Advanced Server / Lotus Domino Server 5:

  • Building a homogeneous MS Windows 2000 network environment with 24 domain controllers in the overall structure

  • Installing and configuring 4 Domino servers in the overall structure

  • Installing Notes clients

  • Setting up Domino server replication

  • Configuring trusts

  • Directory replication configuration

  • Client installation over network / automated installation

  • Novell NetWare 5.1:

  • Installing and configuring a Novell NetWare 5.1 server

  • Installing Novell clients

  • User and system management

  • Installing Z.E.N.works

  • Creating login scripts.

Jan 2001 - Dec 2004
3 years

Support

  • Lotus Notes R5, Lotus CCMail migration
Aug 2000 - Apr 2002
1 year 9 months

2nd Level Support

IT service provider

  • In various Windows NT/2000 networks
  • LAN troubleshooting (Ethernet)
  • User help desk / call handling / 2nd level support (Windows, Notes)
  • Setting up network printers (client and host) including troubleshooting
  • Mapping network drives
  • Image installations
  • Hardware assembly and troubleshooting
  • Installation of standard and custom software
  • Client optimization (PC & notebook)
  • Integrating PCs and notebooks into the network
Jan 1999 - Dec 2003
3 years

Management

NLL IT Service GmbH

Jan 1999 - Dec 2002
2 years

Administration

  • Lotus Notes/Domino
Nov 1999 - Jul 2001
1 year 9 months

PC Technician, Technical Field Service Lead

IT service provider

  • Scheduling 8 internal and up to 15 external technicians
  • User and technician help desk / call handling / 2nd level support (Windows 98, NT4)
  • Setting up printers and scanners
  • Repairing ~1,000 PCs of various manufacturers (e.g., Fujitsu, Fujitsu-Siemens, Medion, IBM, Haed, IPC, 4MBO, Waibel)
  • Image installations
  • Hardware assembly and troubleshooting
  • Installation of standard and custom software
  • Client optimization (PC & notebook)
  • Connecting PCs and notebooks to the Internet
Jan 1998 - Dec 2000
3 years

Rollout, Migration, Inventory

Cologne, Germany

Rollout Team Leader

Ford Cologne

  • Rollout team of 5
  • Deploying 132 Win7 PCs and laptops in 4 days
  • Setting up network printers (client and host)
  • Installing standard and custom software
  • At 8 locations

Languages

German
Native

Education

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Vocational training in craft · Baker

Certifications & licenses

AWS Technical Professional Online

Certified Novell System Administrator 6.5

CNA

Certified Novell System Engineer 6.5

CNE

Cyber Security Practitioner (CSP)

ISACA

Data Protection Auditor (GDPR)

TÜV

Data Protection Officer (GDPR)

TÜV

Foundation Certificate in IT Service Management

ITIL

IBM Certified Associate System Administrator Lotus Notes and Domino 7

CLS

ISMS Auditor/Lead Auditor according to ISO/IEC 27001:2022 (IRCA)

TÜV

IT Security Manager

TÜV

IT Security Officer

TÜV

MX Level 1

IPC

Microsoft® Windows 2000 Professional

MCP

Microsoft® Windows 2000 Server Certified Professional

MCP

Microsoft® Windows® 2000 Certified System Administrator

MCSA

Microsoft® Windows® 2000 Certified System Engineer

MCSE

Security clearance Ü2 according to §9 SÜG for SECRET and VS authorization

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