Friederike Balaz - Information Security Manager

Schwäbisch Gmünd, Germany

Experience

Feb 2023 - Apr 2023

3 months

Frankfurt am Main, Germany

Information Security Manager

Johner Medical GmbH

Nov 2017 - Aug 2019

1 year 10 months

Heilbronn, Germany

Quality Manager and IT Security Officer

DST it-services GmbH

Establishment, implementation and certification of an ISMS according to ISO 27001 (01/2019)
Maintenance of the ISMS and expansion of the ISMS to another sister company

Aug 2017 - Present

8 years

Schwäbisch Gmünd, Germany

Freelance Consultant for IT and Management Systems

Selbstständig

1. Strategy and regulatory affairs consulting for medical device (stand-alone software) (11/2023 - present)
1. SQL/SSRS reporting project (08/2023 - present)
1. KRITIS audit – traffic and transportation (06/2023)
1. KRITIS audit – traffic and transportation (03/2023)
1. ISMS completeness audit based on §8a(1) BSIG (KRITIS) (08/2022)
1. Development of quality management and risk management system for medical device (stand-alone software) (05/2022 - 06/2023)
1. IT project management, consulting and implementation of industry software Taifun, electrical engineering (04/2022 - 04/2023)
1. IT project management, implementation & administration of CRM Streit V.1 (06/2020 - 01/2023)
1. Support for founding and certification of a company and launching a new medical device (stand-alone software) (12/2019 - 12/2020)
1. Consulting and implementation of GDPR requirements and information security fundamentals (05/2019 - 12/2019)

Nov 2015 - May 2017

1 year 7 months

Mainz, Germany

Vice President Professional Service

Qonsilus GmbH

Technical and disciplinary management of service, support and operations areas
Customer projects (implementation & customizing) and training
Ensuring operations (SaaS)
Coordination of all update and service work
Risk management officer for all medical devices of Qonsilus GmbH
Maintenance of the QMS for professional service, risk management
Administration of the CRM system (Steps.IT) and the QWare risk manager

Jun 2014 - Nov 2015

1 year 6 months

Mainz, Germany

Head of Application Development

Qonsilus GmbH

Technical and disciplinary management of application development / support / IT areas
Scrum Product Owner
Development and documentation of company processes

Dec 2013 - Jun 2014

1 year 7 months

Göppingen, Germany

Application Analyst / Product Owner

Siemens Industry Software GmbH

Scrum Product Owner
Creation of customer requirements
Ensuring compliance with quality gates
Development and documentation of company processes
Training of internal staff
Localization of software products

Feb 2011 - Dec 2012

1 year 11 months

Göppingen, Germany

User Support / Quality Assurance

Perfect Costing Solutions GmbH

Quality assurance staff
Development and documentation of company processes
Training of internal staff for all internally used software products, process workflows and software products of Perfect Costing Solutions GmbH
Executive assistant tasks
Coordination and control of software tests and test coverage
Administration of Steps Business Solution (Step Ahead)
ERP system administration
Ticket/service management systems administration
Data preparation for transfer into SAP
Creation of SQL views for data analysis
Maintenance of automated forecast generation
Localization of software products
User support / IT staff
User support for the software products of Perfect Costing Solutions GmbH (Perfect ProCalc / Perfect CalCard)
Support of internal IT
Software testing and reproduction of errors in software products
Administration of the ERP system (Steps Business Solution)
Creation of user documentation and training materials
Internal training of the ERP system
Training of customers for Perfect ProCalc (product cost calculation)
Maintenance of the ticket/service management system

Jun 2007 - Dec 2010

3 years 7 months

Ludwigshafen, Germany

User Help Desk Specialist

Saint Gobain ISOVER G+H AG

First-level support for all PC users
Second-level support for application software
Installation of PCs and peripherals
User administration and support
Administration of all hardware and software (software installations, PCs / notebooks / thin clients, printers)
Replacement of defective hardware
Creation of training materials
Administration of the terminal server farm (Citrix)
Maintenance of ticket, change and asset management
Project management (Novell – server migration, software packaging, Active Directory migration)
Creation of reports in Crystal Reports
Communication with ISPs, suppliers and external service providers

Sep 2004 - Jun 2007

2 years 10 months

Alfdorf, Germany

IT System Administrator / PC Coordinator

TRW Automotive GmbH

Trainer for IT specialists (system integration)
Coordination of external service providers
Procurement of hardware (notebooks, PCs, peripherals), software and consulting services
SAP R/3
Obtaining quotes
Decision maker for hardware and software procurement
Budgeting
Support for all PC users
Installation of PCs and peripherals
User administration and support
Administration of all hardware and software (software installations, PCs / notebooks / thin clients / tablet PCs, printers)
Administration of servers (Windows/Novell), web server (Windows 2003 Server) and intranet
Replacement of defective hardware
Communication with suppliers
Project management (CARM server, UiB)

Mar 2003 - Jun 2003

4 months

Richmond, New Zealand

Internship abroad – Internet Service Provider

Tasman Solution

Creation of a landing page for Tasman Solution clients

Sep 2001 - Sep 2004

3 years 1 month

Alfdorf, Germany

Business Informatics studies (eCommerce / eBusiness) - Heidenheim University of Cooperative Education

TRW Automotive GmbH

Hotline (user helpdesk / first-level support for all PC users)
Matching supplier master data in purchasing
Administration of all hardware and software
Software installations
PCs
Thin clients
Printers
Servers / web servers
Intranet administration, updating of content
Replacement of defective hardware
Execution of web server migration
User administration and support
New installation and upgrade of PCs and notebooks
Compilation of FAQs for the Internet
Project portal

Nov 2000 - Aug 2001

10 months

Ostfildern, Germany

Internship in the Information Systems Department

Festo AG & Co.

Support for migration to Windows 2000 clients (notebooks and desktops)
Creation of migration plans
Software installations on PC clients
Scheduling and control of rollout teams
Creation of analyses and presentations of the migration, testing and documentation of notebook dial-in via mobile phone and infrared connection to the Internet
Conducting training, briefings and coordination of the Windows 2000 migration teams