Friederike Balaz

Information Security Manager

Schwäbisch Gmünd, Germany

Experience

Feb 2023 - Apr 2023
3 months
Frankfurt am Main, Germany

Information Security Manager

Johner Medical GmbH

Nov 2017 - Aug 2019
1 year 10 months
Heilbronn, Germany

Quality Manager and IT Security Officer

DST it-services GmbH

  • Establishment, implementation and certification of an ISMS according to ISO 27001 (01/2019)
  • Maintenance of the ISMS and expansion of the ISMS to another sister company
Aug 2017 - Present
8 years
Schwäbisch Gmünd, Germany

Freelance Consultant for IT and Management Systems

Selbstständig

    1. Strategy and regulatory affairs consulting for medical device (stand-alone software) (11/2023 - present)
    1. SQL/SSRS reporting project (08/2023 - present)
    1. KRITIS audit – traffic and transportation (06/2023)
    1. KRITIS audit – traffic and transportation (03/2023)
    1. ISMS completeness audit based on §8a(1) BSIG (KRITIS) (08/2022)
    1. Development of quality management and risk management system for medical device (stand-alone software) (05/2022 - 06/2023)
    1. IT project management, consulting and implementation of industry software Taifun, electrical engineering (04/2022 - 04/2023)
    1. IT project management, implementation & administration of CRM Streit V.1 (06/2020 - 01/2023)
    1. Support for founding and certification of a company and launching a new medical device (stand-alone software) (12/2019 - 12/2020)
    1. Consulting and implementation of GDPR requirements and information security fundamentals (05/2019 - 12/2019)
Nov 2015 - May 2017
1 year 7 months
Mainz, Germany

Vice President Professional Service

Qonsilus GmbH

  • Technical and disciplinary management of service, support and operations areas
  • Customer projects (implementation & customizing) and training
  • Ensuring operations (SaaS)
  • Coordination of all update and service work
  • Risk management officer for all medical devices of Qonsilus GmbH
  • Maintenance of the QMS for professional service, risk management
  • Administration of the CRM system (Steps.IT) and the QWare risk manager
Jun 2014 - Nov 2015
1 year 6 months
Mainz, Germany

Head of Application Development

Qonsilus GmbH

  • Technical and disciplinary management of application development / support / IT areas
  • Scrum Product Owner
  • Development and documentation of company processes
Dec 2013 - Jun 2014
1 year 7 months
Göppingen, Germany

Application Analyst / Product Owner

Siemens Industry Software GmbH

  • Scrum Product Owner
  • Creation of customer requirements
  • Ensuring compliance with quality gates
  • Development and documentation of company processes
  • Training of internal staff
  • Localization of software products
Feb 2011 - Dec 2012
1 year 11 months
Göppingen, Germany

User Support / Quality Assurance

Perfect Costing Solutions GmbH

  • Quality assurance staff
  • Development and documentation of company processes
  • Training of internal staff for all internally used software products, process workflows and software products of Perfect Costing Solutions GmbH
  • Executive assistant tasks
  • Coordination and control of software tests and test coverage
  • Administration of Steps Business Solution (Step Ahead)
  • ERP system administration
  • Ticket/service management systems administration
  • Data preparation for transfer into SAP
  • Creation of SQL views for data analysis
  • Maintenance of automated forecast generation
  • Localization of software products
  • User support / IT staff
  • User support for the software products of Perfect Costing Solutions GmbH (Perfect ProCalc / Perfect CalCard)
  • Support of internal IT
  • Software testing and reproduction of errors in software products
  • Administration of the ERP system (Steps Business Solution)
  • Creation of user documentation and training materials
  • Internal training of the ERP system
  • Training of customers for Perfect ProCalc (product cost calculation)
  • Maintenance of the ticket/service management system
Jun 2007 - Dec 2010
3 years 7 months
Ludwigshafen, Germany

User Help Desk Specialist

Saint Gobain ISOVER G+H AG

  • First-level support for all PC users
  • Second-level support for application software
  • Installation of PCs and peripherals
  • User administration and support
  • Administration of all hardware and software (software installations, PCs / notebooks / thin clients, printers)
  • Replacement of defective hardware
  • Creation of training materials
  • Administration of the terminal server farm (Citrix)
  • Maintenance of ticket, change and asset management
  • Project management (Novell – server migration, software packaging, Active Directory migration)
  • Creation of reports in Crystal Reports
  • Communication with ISPs, suppliers and external service providers
Sep 2004 - Jun 2007
2 years 10 months
Alfdorf, Germany

IT System Administrator / PC Coordinator

TRW Automotive GmbH

  • Trainer for IT specialists (system integration)
  • Coordination of external service providers
  • Procurement of hardware (notebooks, PCs, peripherals), software and consulting services
  • SAP R/3
  • Obtaining quotes
  • Decision maker for hardware and software procurement
  • Budgeting
  • Support for all PC users
  • Installation of PCs and peripherals
  • User administration and support
  • Administration of all hardware and software (software installations, PCs / notebooks / thin clients / tablet PCs, printers)
  • Administration of servers (Windows/Novell), web server (Windows 2003 Server) and intranet
  • Replacement of defective hardware
  • Communication with suppliers
  • Project management (CARM server, UiB)
Mar 2003 - Jun 2003
4 months
Richmond, New Zealand

Internship abroad – Internet Service Provider

Tasman Solution

  • Creation of a landing page for Tasman Solution clients
Sep 2001 - Sep 2004
3 years 1 month
Alfdorf, Germany

Business Informatics studies (eCommerce / eBusiness) - Heidenheim University of Cooperative Education

TRW Automotive GmbH

  • Hotline (user helpdesk / first-level support for all PC users)
  • Matching supplier master data in purchasing
  • Administration of all hardware and software
  • Software installations
  • PCs
  • Thin clients
  • Printers
  • Servers / web servers
  • Intranet administration, updating of content
  • Replacement of defective hardware
  • Execution of web server migration
  • User administration and support
  • New installation and upgrade of PCs and notebooks
  • Compilation of FAQs for the Internet
  • Project portal
Nov 2000 - Aug 2001
10 months
Ostfildern, Germany

Internship in the Information Systems Department

Festo AG & Co.

  • Support for migration to Windows 2000 clients (notebooks and desktops)
  • Creation of migration plans
  • Software installations on PC clients
  • Scheduling and control of rollout teams
  • Creation of analyses and presentations of the migration, testing and documentation of notebook dial-in via mobile phone and infrared connection to the Internet
  • Conducting training, briefings and coordination of the Windows 2000 migration teams

Languages

German
Native
English
Advanced
French
Elementary

Education

Apr 2022 - Present

University for Continuing Education Krems / Johner Institute

Master of Science · Regulatory Affairs Management · Krems an der Donau, Austria

Sep 2001 - Sep 2004

University of Cooperative Education Heidenheim

Graduate in Business Informatics · Business Informatics, eCommerce / eBusiness · Heidenheim, Germany · 2,6

Aug 1997 - Jun 2000

Technical High School

Intermediate school leaving certificate · Schwäbisch Gmünd, Germany

Certifications & licenses

Additional audit procedure competence for § 8a(3) BSIG

ISACA Germany Chapter e.V.

ISO/IEC 27001 Practitioner – Information Security Officer (APMG)

Maxpert GmbH

Lead Auditor ISO 22301:2012

BSI Group

Risk management and risk analysis for medical devices according to DIN EN ISO 14971

Johner Institut GmbH

Qware Riskmanager user training

bayoonet AG

Risk management and risk analysis for medical devices according to DIN EN ISO 14971:2012

TÜV SÜD Akademie GmbH

CSPO - Certified Scrum Product Owner

Scrum Alliance