Friederike B. - Information Security Manager

Go to Website

Schwäbisch Gmünd, Germany

Experience

Feb 2023 - Apr 2023

3 months

Frankfurt am Main, Germany

Information Security Manager

Johner Medical GmbH

Nov 2017 - Aug 2019

1 year 10 months

Heilbronn, Germany

Quality Manager and IT Security Officer

DST it-services GmbH

Establishment, implementation and certification of an ISMS according to ISO 27001 (01/2019)
Maintenance of the ISMS and expansion to another sister company

Aug 2017 - Present

8 years 2 months

Schwäbisch Gmünd, Germany

Freelance Consultant for IT and Management Systems

Selbstständig

1. Strategy and regulatory affairs consulting for medical device (stand-alone software) (11/2023 - present)
1. SQL / SSRS reporting project (08/2023 - present)
1. Critical infrastructure assessment - transport (06/2023)
1. Critical infrastructure assessment - transport (03/2023)
1. ISMS completeness audit based on §8a(1) BSIG (KRITIS) (08/2022)
1. Setup of quality management and risk management system for medical device (stand-alone software) (05/2022 - 06/2023)
1. IT project management, consulting and implementation of industry software Taifun, electrical engineering (04/2022 - 04/2023)
1. IT project management, implementation & administration CRM Streit V.1 (06/2020 - 01/2023)
1. Support in founding and certifying a company and marketing a new medical device (stand-alone software) (12/2019 - 12/2020)
1. Consulting and implementation of GDPR requirements and information security fundamentals (05/2019 - 12/2019)

Nov 2015 - May 2017

1 year 7 months

Mainz, Germany

Vice President Professional Service

Qonsilus GmbH

Professional and disciplinary management of Service, Support and Operations
Customer projects (implementation & customizing) and training
Ensuring operations (SaaS)
Coordination of all update and service activities
Risk management officer for all medical devices of Qonsilus GmbH
Maintenance of QMS for professional service and risk management
Administration of the CRM system (Steps.IT) and QWare Risk Manager

Jun 2014 - Nov 2015

1 year 6 months

Mainz, Germany

Head of Application Development

Qonsilus GmbH

Professional and disciplinary management of Application Development / Support / IT
Scrum Product Owner
Development and documentation of company processes

Dec 2012 - Jun 2014

1 year 7 months

Göppingen, Germany

Application Analyst / Product Owner

Siemens Industry Software GmbH

Scrum Product Owner
Gathering customer requirements
Ensuring compliance with quality gates
Development and documentation of company processes
Training internal staff
Localization of software products

Feb 2011 - Dec 2012

1 year 11 months

Göppingen, Germany

User Support / Quality Assurance

Perfect Costing Solutions GmbH

Quality Assurance staff
Development and documentation of company processes
Training internal staff on all internally used software products, process workflows and Perfect Costing Solutions GmbH software products
Executive assistant tasks
Coordination and control of software tests and test coverage
Administration of Steps Business Solution (Step Ahead)
ERP system administration
Ticket/Service Management System administration
Data preparation for import into SAP
Creation of SQL views for data analysis
Maintenance of automated forecasts generation
Localization of software products
User support / IT staff
User support for Perfect Costing Solutions GmbH software products (Perfect ProCalc / Perfect CalCard)
Internal IT support
Software testing and reproduction of errors in software products
ERP system administration (Steps Business Solution)
Creation of user documentation and training materials
Internal ERP system training
Customer training for Perfect ProCalc (product cost calculation)
Maintenance of the Ticket/Service Management System

Jun 2007 - Dec 2010

3 years 7 months

Ludwigshafen, Germany

User Help Desk Specialist

Saint Gobain ISOVER G+H AG

First-level support for all PC users
Second-level support for application software
Installation of PCs and peripherals
User management and support
Administration of all hardware and software (software installations, PCs / notebooks / thin clients, printers)
Replacement of faulty hardware
Creation of training materials
Administration of the terminal server farm (Citrix)
Maintenance of ticket, change and asset management
Project management (Novell server migration, software packaging, Active Directory migration)
Creation of reports in Crystal Reports
Communication with ISP, suppliers and external service providers

Sep 2004 - Jun 2007

2 years 10 months

Alfdorf, Germany

IT System Administrator / PC Coordinator

TRW Automotive GmbH

Trainer for IT specialists (system integration)
Coordination of external service providers
Procurement of hardware (notebooks, PCs, peripherals), software and consulting services
SAP R/3
Obtaining quotes
Decision maker for hardware and software procurement
Budgeting
PC user support
Installation of PCs and peripherals
User management and support
Administration of all hardware and software (software installations, PCs / notebooks / thin clients / tablet PCs, printers)
Administration of servers (Windows/Novell), web servers (Windows 2003 Server) and intranet
Replacement of faulty hardware
Communication with suppliers
Project management (CARM server, UiB)

Mar 2003 - Jun 2003

4 months

Richmond, New Zealand

Internship Abroad – Internet Service Provider

Tasman Solution

Creation of a landing page for Tasman Solution clients

Sep 2001 - Sep 2004

3 years 1 month

Alfdorf, Germany

Studying Business Informatics (eCommerce / eBusiness) - Heidenheim University of Cooperative Education

TRW Automotive GmbH

Hotline (user helpdesk / first-level support for all PC users)
Reconciliation of supplier master data in purchasing
Administration of all hardware and software
Software installations
PCs
Thin clients
Printers
Servers / web servers
Intranet administration, content updates
Replacement of faulty hardware
Web server migration
User management and support
New installation and upgrade of PCs and notebooks
Compilation of FAQs for the internet
Project portal

Nov 2000 - Aug 2001

10 months

Ostfildern, Germany

Internship in the Information Systems Department

Festo AG & Co.

Support in migration to Windows 2000 clients (notebooks and desktops)
Creation of migration plans
Software installations on PC clients
Scheduling and management of rollout teams
Creation of reports and presentations on the migration, testing and documentation of notebook dialing via mobile phone and infrared connection to the internet
Conducting training, briefings and coordination of Windows 2000 migration teams