Hakan Kücük - IT infrastructure administration, migration to Azure Cloud

Kronberg im Taunus, Germany

Experience

Oct 2023 - Present

1 year 10 months

Hybrid

IT infrastructure administration, migration to Azure Cloud

Freelance IT Services

Hybrid cloud administration “Cloud Transformation” - Azure Cloud Administration - Azure Entra ID user administration - Reporting - License reviews - User and group management - RBAC integration - Policy management - VM administration - VM provisioning - Scale set configuration - Replication setup - Backup creation - Manual installations - Azure Bastion - Privileged identity management - Documentation - Azure Security Center - Security posture monitoring and improvement recommendations - Microsoft 365 administration - MS Intune administration - BitLocker policies - Distribution - Device management - Group management - MS365 Defender - Defender for Endpoint - Threat management and EDR solution implementation - Threat detection through investigations - Defender for Office 365 - Protection of Office 365 tools against phishing, malware and other attacks - Defender for Identity - Activity monitoring and identification - Defender for Cloud Apps - Application environment monitoring and protection - Exchange administration - Rule creation - Mailbox provisioning and implementation - Mailbox migration - Mail tracking - Mailbox conversion - Reporting - IT administration - Windows AD administration - Organization-wide user management - Device management - Attribute management - Group management - Organizational unit management - Troubleshooting - Group Policy management - Policy creation, modification and deletion - Policy assignment and organization - Documentation and reporting - Exchange administration - User creation - Mailbox and distribution list management - Email routing and delivery - Monitoring and reporting - Integration with M365 and Windows AD - Manual OS installations & reimaging - OS image creation - Manual maintenance and updates - Documentation of various enterprise applications - BitLocker configuration - BIOS and firmware configuration - Issue resolution and collaboration with Tier 3 - MBSA reporting - WSUS monitoring - System and event log management - Infrastructure-wide troubleshooting - Network administration for overall structure and SWIFT network - MAC address filtering - Switch configuration - Port management - Switch patching - VMware ESXi/vSphere/vCenter administration - VM management - Troubleshooting - Virtualization solutions - Updates and maintenance - Vulnerability management - Identification, assessment and remediation of endpoint vulnerabilities via regular scans and patch management - Teams administration - SharePoint administration - Exchange administration - Rule creation - Mailbox migration - Mail tracking - Mailbox conversion - Reporting - Monitoring - Mailbox provisioning and implementation - IT service management - Team meetings, report analysis, documentation, analysis - Progress tracking - Activity prioritization - Project integration - Task allocation and distribution - IT service desk - JIRA organization administration - User management - Device management - Project management - Ticket review - User training - Ticket resolution - Change management - Access management - VIP support - Facility management - Coordination with property management/technical staff - Organizing technology for scheduled conferences - Guest access - Employee access - Nutanix/VMware administration - Nutanix cluster deployment and configuration - Installation and configuration of Nutanix AHV, VMware ESXi & Hyper-V - Nutanix infrastructure maintenance and operation - Nutanix cluster upgrades and patches - Backup solution planning for Nutanix environments - VMware ESXi host and vCenter Server installation and configuration

Sep 2022 - Oct 2023

1 year 2 months

Leipzig, Germany

IT rollout project coordination, software & hardware rollout

ITconfig/all GmbH

IT project management “Communication, analysis, alignment, coordination, implementation, improvement” - Stakeholder management - Communication planning - Meeting organization and scheduling - Data exchange - Transparency facilitation - Crisis communication - Needs and expectations analysis - Regular updates - Compliant documentation - IT service management - HP Service Manager - Monitoring service quality of incidents & service requests and documentation - Process definition/planning/improvement - Asset management and CI data reconciliation via inventories or returns - Coordination with internal problem management/IT operations - IT administration - Software distribution via Baramundi, Microsoft Client Manager and custom software - Job review, restart, assignment, deletion and prerequisite fulfillment in Baramundi Management Suite - QA reporting - Troubleshooting via Baramundi - Citrix virtualization - Intranet and web shop administration - Rollout-specific task configuration - Personnel management - Staffing requirements at 5 sites, 13 team members - Basic training - Onboarding - Skill checks - One-pagers - Daily & weekly meetings and to-dos - IT deployment management - Hardware staging/reimaging with various profiles - BIOS checks - BIOS configurations - Rollout scheduling with service recipients - MS365 - SharePoint Admin Center - HPSM - New hardware validation, receipt, inventory - Hardware transport planning to external sites - Schedule monitoring - Feedback/status reports to IT coordinators - One-pagers - Change management - Workarounds for internal changes - Workflow improvement and adjustment - One-pagers - Supplier management - Performance monitoring - Quality control management - Issue resolution - Coordination with contract partners - Delivery planning - Access management - Reviewing & assigning AW permissions for virtualization via Windows AD or specific software like Visual Studio - Coordination with internal access management for external support access - Customer relationship management - Regular communication, feedback and long-term relationship - Hardware receipt and inventory - Software distribution via SCCM/Baramundi - Hardware preparation and imaging - Installation result verification - PC handover preparation - Hardware delivery and exchange - User and IT service provider training creation - Access review (Windows AD) - Disposal planning and waste segregation - Asset management tool transfers and order processing - Documentation of workstations and virtual machines - Incident resolution and IT support assistance - VDI and PC handovers to departments - Rollout team planning and coordination - Coordination with customer IT, OEVs and department heads - Workstation and monitor inspections - Virtual machine provisioning, booking and documentation - PC and software package verification and correction - Office management and staffing planning - Escalation management - Coordination with contract partners (FES, Bechtle) - Pallet preparation for other sites - User training delivery - 2nd & 3rd level support provision - IT administration - Logistics planning for external sites - Scheduling with external parties and field service - IT service provider onboarding - Project planning for specialized departments - Service point setup - Status meetings with service providers, customers and contract partners - SLA monitoring

Sep 2018 - Aug 2022

4 years

IT service manager, VIP support & team lead

IT service management “Same partners & more responsibility” - Team management - Communication planning - Crisis communication - Regular updates - Documentation - Task distribution - Service quality monitoring - Service desk via ServiceNow - 1st & 2nd level support / onsite / service requests - Ticket resolution - QA reporting - Coordination with problem management and 3rd level - Mobile support - Service point staffing - VIP support for special service recipients - Deployment management - Hardware preparation, imaging - Service point management - Old hardware disposal - Documentation - Report management - Reporting - Intranet and web shop - Service quality assurance - KPI reporting - Progress reporting - IT administration - System Center Operations Manager (SCOM) usage for monitoring - Software updates and patches via SUP and WSUS - Application package and deployment type creation and management - Detailed inventory reporting via SQL Reporting Services (SSRS) - Client installation troubleshooting - Security policy management - OS deployment via PXE boot, Windows Deployment Services and MDT

Aug 2017 - Sep 2018

1 year 2 months

On-site

IT support, onsite support

Onsite/1st & 2nd level support “Career start, experience & opportunities” - Service desk - Ticket resolution - Onsite support/field service - Printer maintenance - Old hardware disposal - Documentation - Switch rollout per switch plan - Cable laying, data center cabling - Mobile device support - Service requests - Asset management - Deployment management - Hardware preparation, imaging, receipt, documentation - Transport and security - User training