Hakan K.
IT infrastructure administration, migration to Azure Cloud
Experience
IT infrastructure administration, migration to Azure Cloud
Freelance IT Services
- Hybrid cloud administration "Cloud Transformation"
- Azure Cloud administration
- Azure Entra ID user administration
- Reporting
- License reviews
- User and group management
- RBAC integration
- Policy management
- VM administration
- Setting up VMs
- Configuring scale sets
- Configuring replications
- Creating backups
- Manual installation
- Azure Bastion
- Privileged access identity management
- Documentation
- Azure Security Center
- Monitoring security posture and giving recommendations for improvements
- Microsoft 365 administration
- MS Intune administration
- BitLocker policies
- Distribution
- Device management
- Group management
- Microsoft 365 Defender
- Defender for Endpoint
- Managing threats and implementing EDR solutions
- Detecting threats through investigations
- Defender for Office 365
- Protecting Office 365 tools like phishing, malware, or other attacks
- Defender for Identity
- Identifying and monitoring activities
- Defender for Cloud Apps
- Monitoring and securing the application environment
- Exchange administration
- Rule creation
- Setting up and implementing mailboxes
- Mailbox migration
- Mail tracking
- Mailbox conversion
- Reporting
- IT administration
- Windows AD administration
- User management across the entire structure
- Device management
- Attribute management
- Group management
- Organization management
- Troubleshooting
- Group policy management
- Changing, deleting, or creating policies
- Assigning and organizing policies
- Documentation and reporting
- Exchange administration
- User creation
- Mailbox and distribution list management
- Email routing and delivery
- Monitoring and reporting
- Integration with M365 and WinAD
- Manual installation & imaging
- Re-imaging
- Image creation
- Manual maintenance and updates
- Documentation of various company applications
- BitLocker configuration
- BIOS and firmware configuration
- Troubleshooting and collaborating with 3rd level support
- MBSA reporting
- WSUS monitoring
- System and event management
- Troubleshooting across the entire IT infrastructure
- Network management for the whole structure and the SWIFT network
- MAC address filtering
- Network switch configuration
- Port management
- Patching switches
- VMware ESXi/vSphere/vCenter administration
- VM management
- Troubleshooting
- Virtualization solutions
- Updates and maintenance
- Vulnerability management
- Identifying, assessing, and fixing vulnerabilities on endpoints through regular scans and patch management
- Teams administration
- SharePoint administration
- Exchange administration
- Rule creation
- Mailbox migration
- Mail tracking
- Mailbox conversion
- Reporting
- Monitoring
- Setting up and implementing mailboxes
- IT service management
- Team meetings, report evaluation, documentation, analysis
- Monitoring target progress
- Prioritizing activities
- Integrating requested projects
- Task assignment and distribution
- IT service desk
- JIRA org administration
- User management
- Device management
- Project management
- Ticket reviews
- User training
- Ticket handling
- Change management
- Access management
- VIP support
- Facility management
- Coordination with building management/tech
- Organizing tech for planned conferences
- Guest access
- Employee access
- Nutanix/VMware administration
- Deploying and setting up Nutanix clusters
- Installing and configuring Nutanix AHV, VMware ESXi & Hyper-V
- Maintaining and operating the Nutanix infrastructure
- Upgrades and patches for Nutanix clusters
- Planning and implementing backup solutions for Nutanix environments
- Installing and configuring VMware ESXi hosts and vCenter servers
IT rollout project coordination, software & hardware rollout
ITconfig/all GmbH
IT project management "communication, analysis, alignment, coordination, implementation, improvement"
Stakeholder management
Communication plan
Organize and schedule meetings
Data exchange
Enabling transparency
Crisis communication
Needs and expectations analysis
Regular updates
Compliant documentation
IT service management
HP Service Manager
Monitoring service quality of incidents & service requests and documentation
Defining, planning, and improving processes
Asset management and CI data reconciliation through inventories or returns
Coordination with internal problem management and IT operations processes
IT administration
Software distribution via Baramundi, Microsoft Client Manager, and custom software
Checking, restarting, assigning, and deleting jobs and meeting requirements only in Baramundi Management Suite
QA reports
Troubleshooting via Baramundi
Virtualization for Citrix
Intranet and web shop administration
Creating requests for rollout-specific needs
Personnel management
Staffing requests at 5 locations, 13 team members
Basic onboarding
Support
Skill checks
One-pager
Daily and weekly meetings and to-dos
IT deployment management
Hardware preparation, re-imaging, and staging with various profiles
BIOS check
BIOS configurations
Scheduling rollouts with service recipients
MS365
SharePoint Admin Center
HPSM
Validating new hardware, receiving, inventory
Hardware transport and planning for external sites
Monitoring schedule
Feedback and status reports to IT coordinators
One-pager
Change management
Workarounds for internal changes
Improving and adjusting workflow
One-pager
Vendor management
Performance monitoring
Quality control management
Problem solving
Coordination with contractors
Planning deliveries
Permission management
Checking and assigning permissions for virtualization via Windows Active Directory or specific software like Visual Studio
Coordination with internal permission management for external support access
Customer relationship management
Regular communication, feedback, and long-term relationship
Hardware receipt and inventory
Software distribution via SCCM and Baramundi
Hardware preparation and imaging
Checking installation results
Preparing computers for handover
Hardware delivery and replacement
Creating user and IT service provider instructions
Permission checks using Windows Active Directory
Disposal planning and waste separation
Carrying out transfers and order processing in the asset management tool
Documenting workstations and virtual machines
Handling incidents and support in IT
VDI and computer handovers to departments
Planning and coordinating the rollout team
Coordination with end-user IT, OEVs, and department heads
Checking workstations and monitors
Setting up, booking, and documenting virtual machines
Checking and fixing computers and software packages
Office management and staffing
Escalation management
Coordination with contractors like FES and Bechtle
Preparing pallets for other locations
Conducting user trainings
Providing 2nd and 3rd level support
IT administration
Logistics planning for external sites
Scheduling with externals and field service
Onboarding IT service providers
Project planning for special departments
Setting up service points
Conducting status meetings with service providers, end users, and contractors
Monitoring service level agreements (SLAs)
IT Service Manager, VIP Support & Team Lead
- IT service management "same partners & more responsibility"
- Team management
- Communication plan
- Crisis communication
- Regular updates
- Documentation
- Task distribution
- Monitoring service quality
- Service desk via ServiceNow
- 1st and 2nd level support, onsite, service requests
- Ticket handling
- QA reports
- Communication with problem management and 3rd level support
- Mobile support
- Staffing service point
- VIP support for special service recipients
- Deployment management
- Hardware preparation and re-imaging
- Service point management
- Old hardware disposal
- Documentation
- Report management
- Reporting
- Intranet and web shop
- Service quality assurance
- Key figures reporting
- Progress reporting
- IT administration
- Using System Center Operations Manager (SCOM) for monitoring
- Software updates and patches via Software Update Point SUP and Windows Server Update Services (WSUS)
- Creating and managing application packages and deployment types
- Creating detailed inventory reports via SQL Reporting Services (SSRS)
- Troubleshooting client installations
- Managing security policies
- Operating system deployment using PXE boot, Windows Deployment Services, and Microsoft Deployment Toolkit (MDT)
IT Support, Onsite Support
- Onsite, 1st and 2nd level support "entry-level, experience & opportunities"
- Service desk
- Ticket handling
- Onsite support and field service
- Printer maintenance
- Old hardware sorting
- Documentation
- Switch rollout according to switch plan
- Cable laying and cabling in data centers
- Mobile device support
- Service requests
- Asset management
- Deployment management
- Hardware preparation, imaging, receiving, documentation
- Transport and backup
- User instructions
Languages
Education
University of Applied Sciences Mainz
Applied Computer Science · Mainz, Germany
Technical University of Darmstadt
Physics · Darmstadt, Germany
Werner-Heisenberg-Schule Rüsselsheim
General university entrance qualification, focus on Mathematics & Mechatronics · Rüsselsheim, Germany
Certifications & licenses
Microsoft Certified: Azure Administrator Associate
Microsoft
ITIL® Foundation Certificate in IT Service Management
Electrically instructed person - online
DEKRA Akademie GmbH
Driver's license B
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