Fliss R. - Coordinator

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Whangaparāoa, New Zealand

Experience

Nov 2022 - Jun 2025

2 years 8 months

Operations Manager

BioGro New Zealand Ltd

Oversaw core operations at New Zealand’s largest organic certification body.
Led cross-functional operations, working with a team of 30 staff and external stakeholders across certification, auditing, IT, and customer support.
Directed business systems development and internal process improvements to meet evolving regulatory and market requirements.
Contributed to strategic planning and service innovation, with a strong focus on aligning tech solutions with compliance integrity and user experience.
Supported cultural change and remote-first team engagement with a people-first, practical leadership style.

Dec 2018 - Present

7 years 1 month

Founder

Greenback

Founder of a purpose-led consultancy and venture studio building technology and strategy solutions in the sustainability and agri-food sectors.
Leading the build of a tech-enabled platform aligned to sustainability and traceability infrastructure.
Working with international partners and sector bodies to scope and deploy digital workflows that support participation, compliance, and data integrity in underserved but high-impact systems.
Providing specialist consulting to aligned ventures exploring tech-led pathways for sustainability transformation.
Past highlights:
Built a climate-action tracker helping communities measure their food resilience and emissions impact through homegrown produce (PlantMe.io).
Delivered digital tool enabling urban growing campaigns and collective impact measurement (Growathon with Wellington & Upper Hutt Councils).
Managed agile product delivery across fully remote NZ-based developer teams (up to 14 people).

Oct 2017 - Aug 2018

11 months

Medical Centre Manager

Green Cross Health

Moved medical centre to new custom built site with no operational downtime.
Managed and grew team of clinical and admin professionals to improve patient experience, outperforming national standard baseline in Ministry of Health Patient Experience Survey across all areas.
Managed process, systems and workflow overhaul to improve clinical safety and employee workloads.
Supported team in managing 11% growth in patient enrolments per quarter.
Financial management, supporting team in increasing operating revenue.
Implemented patient portal with full team engagement and achieving 15% uptake by patients in 4 months.
Focused marketing spend on regular digital contact through newsletters, improving business insight and supporting change management.
Used data to guide business decision making through reporting tools.
Conducted 1:1s with team members, reviews, feedback and personal development plan support.

Mar 2016 - Sep 2020

4 years 7 months

Director

BTG Services Ltd.

Practice management consulting for health providers in New Zealand, offering advice, business planning and change management to enhance business efficiency.
Provision of high quality temporary and long term practice management and health administration solutions.
Transcription services for technology companies submitting research and development claims to HMRC, and workshops on the future of work.

Mar 2016 - Oct 2016

8 months

Auckland, New Zealand

Practice Manager

Robot Head and Neck Surgery

Practice management for new specialist ENT head and neck surgery bringing robot ENT surgery to New Zealand for the first time.
Marketing including website planning and design.
Clinic setup including fitout of clinical suite at Gillies Hospital.
IT implementation and management.
Vendor and contractor management.
Practice management.

Apr 2015 - Mar 2016

1 year

Auckland, New Zealand

Practice Manager

Retina Specialists

Collaborated with key stakeholders to develop short to medium term business plans and budgets, ensuring objectives achieved to cost and timeframe.
Led process and system redesign to improve workflows and processes, creating stakeholder buy-in.
Managed project updates of IT infrastructure and implementation of transcription technology.
Redesigned clinic space.
Ensured successful change management with minimal disruption to operations and stakeholder buy-in.
Handled procurement and contract management.

Sep 2014 - Nov 2014

3 months

Management Trainee

Medtech Global

Detailed research into NZ health care system including key personnel, funding mechanisms and programmes for presentation project.
Researched customer demographics using CRM and Navision data extractions.
Performed reporting and data analysis using Excel and SQL Server Management Studio.
Attended user groups to showcase software enhancements and developments to customers.

Mar 2014 - Jul 2014

5 months

Strategic Partnership Intern

TerraCycle

Terracycle is a US based recycling pioneer recently launched in Australia and New Zealand. Having diverted over 2.6 billion pieces of waste from landfill globally, Terracycle has given over $8.8 million back to non-profit causes of the fundraiser's choosing.
With a business mission of eliminating the idea of waste through recycling the “unrecyclable”, Terracycle offers an innovative way for businesses and individuals to take action in making the world a more sustainable place for future generations.

Oct 2012 - Sep 2014

2 years

Auckland, New Zealand

Medical Receptionist

Ellerslie Medical Centre

Performed administrative duties, welcoming patients and record keeping.
Used Medtech32 software to record patient details and answer queries.
Managed ACC claim uploading and GP2GP transfers.

Jan 2012 - Jul 2012

7 months

Auckland, New Zealand

Employment Consultant

Deaf Aotearoa

Supported members of the Auckland Deaf community into work through CV writing, interview techniques, confidence building and empowerment.
Networked with employers and key stakeholders such as Work & Income and Workbridge to maximise employment opportunities and inform employers of benefits to hiring Deaf.

Oct 2010 - Jul 2015

4 years 10 months

Auckland, New Zealand

Business Development Manager

Feral NZ Ltd.

Business development for start-up family eco/ethical fashion business.
Brand development and social media management.
Stakeholder engagement and management, identifying and cultivating supplier and customer relationships.
Planned all logistics and operational requirements for 7-day pop up boutique event, Strobe, in Central Auckland, collating 14 designer collections from around NZ in July 2013.
Book-keeping and budget management.

Aug 2010 - Aug 2011

1 year 1 month

Operations Manager

Party House Inc. Ltd

Managed day-to-day operations of international band tour management and logistics company.
Optimised and streamlined business to maximise efficiency and profit margins.
Provided advice and consultation on company direction and future business planning.
Served as finance controller.

Mar 2010 - Sep 2010

7 months

Festival Project Co-ordinator

Bracknell Forest Borough Council

Recruited, managed and ran volunteers for nationwide festival recycling project supporting people with disabilities and disadvantaged backgrounds into employment.
Single-handedly ran teams at major UK festivals such as Taste of London and Glastonbury Festival to motivate, bolster self confidence and upskill participants.

Mar 2008 - Mar 2010

2 years 1 month

Employment Support Officer

Surrey County Council

Created strong working partnerships with local businesses and national chains to enable employment opportunities for people with disabilities.
Provided job coaching, mentoring and support for clients and employers, resolving recruitment methods and processes issues not geared to those with disabilities.

Summary

People and Culture operations leader with extensive experience in HR processes, team leadership, payroll oversight, compliance, and systems management across regulated, technical, and primary-industry environments. I specialise in improving workflows, leading people through change, and implementing practical systems that support high-performing teams.

My background spans health, sustainability, agriculture, and technology. Alongside my HR and operations experience, I founded a climate-tech company building tools for growers and producers, giving me a strong understanding of the challenges and opportunities within the primary industries and agri-tech sectors.