Designed and implemented Oracle-based applications with focus on delivering call center services (inbound and outbound).
Tasks included ongoing maintenance and enhancement of the Oracle-based call center application.
Main focus was analyzing and implementing campaign-specific system customizations.
Typical requirements include: gathering, recording, and reporting specific information needs; recording calls as voice files.
Installed, configured, and administered test environments including the full infrastructure.
Specifically: installed, configured, and administered Oracle Universal Content Management systems (Content Server, UCM BPEL integration, patches, etc.).
Installed and configured Oracle Enterprise Linux 5 Update 1 and Oracle Application Server 10.1.2.
Installed Oracle SOA Suite 10.1.3 with components ADF, ESB, Business Rules, and Web Services Manager, and configured for HTTPS.
Tuned OC4J parameters.
Applied various patch sets.
Created maintenance scripts.
Authenticated SOA Suite admin accounts against Oracle Internet Directory (OID).
Deployed custom applications.
Provided in-house databases as development infrastructure for multiple products, test, and pre-production environments.
Installed, configured, and integrated databases.
Implemented multiple test systems and gradually migrated all databases from Oracle 9i to Oracle 10g.
Migrated databases to new hardware and operating systems.
Performed performance tuning and troubleshooting.
Tools and Methods: Oracle Database 10g, Toad, SQL, PL/SQL, shell scripts, Python on Linux and Unix, VMware Workstation, Oracle Workflows, Oracle Content Server, Oracle SOA Suite, Veritas Backup Exec / Oracle Agent for Veritas Backup, ArcServe Backup / Oracle Agent for ArcServe Backup, Retrospect Backup, RMAN, SQL*Plus, PL/SQL Developer, Oracle Enterprise Manager & Agents, Oracle DBA Studio.
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