Djiro felix Gogbeu

Network Operations Engineer

Czech Republic

Experience

Nov 2022 - Present
2 years 9 months
Cote D'ivoire

Network Operations Engineer

Arelion

  • Monitor Arelion network for each platform: Transmission (xWDM) and IP, as well as the underlying infrastructure (sites, owned and leased fiber)
  • Troubleshoot network faults for each platform (Coriant TNMS, ADVA NMS, Infinera DNA, Ciena MCP and OneControl) and work with 3rd party providers using Salesforce ticketing system
  • Ensure proper documentation during and after troubleshooting
  • Configure NOC monitoring tools as needed and help set requirements for current and future tools
  • Perform in-depth analysis and troubleshooting to resolve issues at first-line without escalation to second level support
  • Manage faults and push for resolution/restoration
  • Inform external and internal stakeholders about major network events
  • Work with internal teams on troubleshooting and sharing information
  • Track SLA targets and commitments, and follow up on progress with internal teams and external providers
  • Coordinate planned maintenance as the main point of contact for outages
  • Help improve processes and share knowledge
Apr 2021 - Aug 2022
1 year 5 months
Belgium

ICT Regional Services Manager (Africa West and North)

International Committee of the Red Cross

  • Manage service assurance
  • Provide technical support to investigate and resolve complex incidents
  • Report service health regularly in governance meetings
  • Ensure professional management of WAN operations in the region
  • Implement WAN evolution (SD-WAN)
  • Handle major and chronic incidents professionally
  • Perform ITIL-based support activities: incident, problem and change management, escalation management, and monitor service performance including SLA/KPIs
  • Provide technical support during incident triage and manage connectivity equipment
  • Assess WAN operational services and processes
Oct 2018 - Mar 2019
6 months
Cote D'ivoire

SOFICO Managed Services - SDH/DWDM Expert

Nokia Bell

  • Handle technical questions and provide phone support
  • Participate in incident management: restore service via workarounds, collect logs (SDH/ROADM network), check solutions and advise clients
  • Perform installations, coordinating with end customers
  • Support upgrades and updates remotely or onsite
  • Join 24×7 emergency service and on-call support
  • Act as link to 3rd level support and customer technical contact
  • Manage network changes and report to customers
  • Help plan and strategize network evolution
Nov 2017 - Sep 2018
11 months
Cote D'ivoire

WACS Submarine CLS Support Expert

MTN

  • Team Leader for submarine cable landing station (WACS): manage daily operations of the submarine cable network and backhaul system monitoring, troubleshooting and maintenance
  • Supervise projects during submarine cable installations and upgrades
  • Design restoration plans for submarine cable and backhaul system
  • Provide on-call support during off hours
  • Fiber Network Officer: coordinate subcontractor teams onsite to fix faults quickly per SLA and reduce monthly incidents
  • Arrange onsite audits of the network, UC, splitter boxes and fiber routes for preventive maintenance
  • Monitor contractor and subcontractor cable installation, placement and splicing
  • Identify and fix potential network issues before they become outages
  • Perform OTDR acceptance tests and record data in the database to ensure quick restoration
  • Report network issues and risks to management and plan improvements
  • Submit weekly and monthly reports to manager
Dec 2015 - Dec 2016
1 year 1 month
Niger

Back-Office Transmission Expert

Orange (on behalf of RH Solutions)

  • Provide 2nd line troubleshooting for transmission outages and degraded performance
  • Support and guide NFM/FO-TX teams on transmission trouble tickets
  • Help other teams with end-to-end troubleshooting (BO-Access, NSS, BSS)
  • Generate MW and SDH performance and utilization reports via NMS and take action
  • Attend transmission review meetings for investigation and analysis
  • Verify implementations with acceptance tools and audit the transmission network when needed
  • Open and follow up CSRs with 3rd line support as required
Apr 2015 - Oct 2015
7 months
Niger

Integration Expert

Alcatel Lucent (on behalf of FPG)

  • Lead and manage DWDM network implementation projects
  • Create project plans, timelines and allocate resources
  • Coordinate with cross-functional teams and vendors
  • Design and configure DWDM/SDH network solutions
  • Install and test DWDM/SDH systems and fix technical issues
  • Serve as main contact for service delivery and vendor communication
Jun 2008 - Apr 2015
6 years 11 months
Cote D'ivoire

Assistant Manager/Engineer

ACE & SAT-3/WASC CLS & ITMC

  • Team Leader for submarine cable landing stations (SAT-3/WASC & ACE): daily operations of submarine cable network and backhaul system monitoring, troubleshooting and maintenance
  • Oversee projects during cable system installations and upgrades
  • Design restoration plans for submarine and backhaul systems (SDH, DWDM, Ethernet)
  • Provide on-call support during off hours
  • Serve on SAT-3/WASC & ACE Consortium subcommittees (AR&RSC, O&MSC, TWG, UPG)
  • ITMC Network Operation & Maintenance: manage incidents, collect logs (SDH, DWDM, IPLC, Ethernet), review solutions and provide answers to clients
  • Manage projects and handle change, incident and problem management
Apr 2006 - Jun 2008
2 years 3 months
Cote D'ivoire

First Line Service Support

Cote d’Ivoire Telecom

  • Build and test leased line circuits as specified by sales team within strict SLA timelines
  • Work with internal and external customers to keep networks reliable for new and existing services
  • Perform maintenance by analyzing system messages, fault indicators and customer reports and take corrective actions
  • Educate customers on service features and functions
  • Design, build, test and implement PRI networks and customer CTX translations
  • Conduct engineering sessions for switch changes when needed
  • Configure and troubleshoot Cisco routers
  • Resolve network issues (IP/MPLS, ISDN, VPN, leased lines)
  • Handle physical assembly, cabling and tapping

Languages

French
Native
English
Advanced
Czech
Elementary

Education

Oct 2004 - Jun 2008
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Postgraduate Diploma in Computer Science Engineering · Computer Science Engineering

Oct 2002 - Jun 2004
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BS in Telecommunication Engineering · Telecommunication Engineering

Certifications & licenses

ITIL 4 Foundation Certification in IT Service Management

PRINCE2 Foundation Certification in Project Management

Ciena Optical Advocate Design Certification

Ciena Optical Associate Design Certification

Microsoft Certified: Azure Fundamentals (Cloud Computing)

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