Djiro felix Gogbeu - Network Operations Engineer

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Czech Republic

Experience

Nov 2022 - Present

2 years 9 months

Cote D'ivoire

Network Operations Engineer

Arelion

Monitor Arelion network for each platform: Transmission (xWDM) and IP, as well as the underlying infrastructure (sites, owned and leased fiber)
Troubleshoot network faults for each platform (Coriant TNMS, ADVA NMS, Infinera DNA, Ciena MCP and OneControl) and work with 3rd party providers using Salesforce ticketing system
Ensure proper documentation during and after troubleshooting
Configure NOC monitoring tools as needed and help set requirements for current and future tools
Perform in-depth analysis and troubleshooting to resolve issues at first-line without escalation to second level support
Manage faults and push for resolution/restoration
Inform external and internal stakeholders about major network events
Work with internal teams on troubleshooting and sharing information
Track SLA targets and commitments, and follow up on progress with internal teams and external providers
Coordinate planned maintenance as the main point of contact for outages
Help improve processes and share knowledge

Apr 2021 - Aug 2022

1 year 5 months

Belgium

ICT Regional Services Manager (Africa West and North)

International Committee of the Red Cross

Manage service assurance
Provide technical support to investigate and resolve complex incidents
Report service health regularly in governance meetings
Ensure professional management of WAN operations in the region
Implement WAN evolution (SD-WAN)
Handle major and chronic incidents professionally
Perform ITIL-based support activities: incident, problem and change management, escalation management, and monitor service performance including SLA/KPIs
Provide technical support during incident triage and manage connectivity equipment
Assess WAN operational services and processes

Oct 2018 - Mar 2019

6 months

Cote D'ivoire

SOFICO Managed Services - SDH/DWDM Expert

Nokia Bell

Handle technical questions and provide phone support
Participate in incident management: restore service via workarounds, collect logs (SDH/ROADM network), check solutions and advise clients
Perform installations, coordinating with end customers
Support upgrades and updates remotely or onsite
Join 24×7 emergency service and on-call support
Act as link to 3rd level support and customer technical contact
Manage network changes and report to customers
Help plan and strategize network evolution

Nov 2017 - Sep 2018

11 months

Cote D'ivoire

WACS Submarine CLS Support Expert

MTN

Team Leader for submarine cable landing station (WACS): manage daily operations of the submarine cable network and backhaul system monitoring, troubleshooting and maintenance
Supervise projects during submarine cable installations and upgrades
Design restoration plans for submarine cable and backhaul system
Provide on-call support during off hours
Fiber Network Officer: coordinate subcontractor teams onsite to fix faults quickly per SLA and reduce monthly incidents
Arrange onsite audits of the network, UC, splitter boxes and fiber routes for preventive maintenance
Monitor contractor and subcontractor cable installation, placement and splicing
Identify and fix potential network issues before they become outages
Perform OTDR acceptance tests and record data in the database to ensure quick restoration
Report network issues and risks to management and plan improvements
Submit weekly and monthly reports to manager

Dec 2015 - Dec 2016

1 year 1 month

Niger

Back-Office Transmission Expert

Orange (on behalf of RH Solutions)

Provide 2nd line troubleshooting for transmission outages and degraded performance
Support and guide NFM/FO-TX teams on transmission trouble tickets
Help other teams with end-to-end troubleshooting (BO-Access, NSS, BSS)
Generate MW and SDH performance and utilization reports via NMS and take action
Attend transmission review meetings for investigation and analysis
Verify implementations with acceptance tools and audit the transmission network when needed
Open and follow up CSRs with 3rd line support as required

Apr 2015 - Oct 2015

7 months

Niger

Integration Expert

Alcatel Lucent (on behalf of FPG)

Lead and manage DWDM network implementation projects
Create project plans, timelines and allocate resources
Coordinate with cross-functional teams and vendors
Design and configure DWDM/SDH network solutions
Install and test DWDM/SDH systems and fix technical issues
Serve as main contact for service delivery and vendor communication

Jun 2008 - Apr 2015

6 years 11 months

Cote D'ivoire

Assistant Manager/Engineer

ACE & SAT-3/WASC CLS & ITMC

Team Leader for submarine cable landing stations (SAT-3/WASC & ACE): daily operations of submarine cable network and backhaul system monitoring, troubleshooting and maintenance
Oversee projects during cable system installations and upgrades
Design restoration plans for submarine and backhaul systems (SDH, DWDM, Ethernet)
Provide on-call support during off hours
Serve on SAT-3/WASC & ACE Consortium subcommittees (AR&RSC, O&MSC, TWG, UPG)
ITMC Network Operation & Maintenance: manage incidents, collect logs (SDH, DWDM, IPLC, Ethernet), review solutions and provide answers to clients
Manage projects and handle change, incident and problem management

Apr 2006 - Jun 2008

2 years 3 months

Cote D'ivoire

First Line Service Support

Cote d’Ivoire Telecom

Build and test leased line circuits as specified by sales team within strict SLA timelines
Work with internal and external customers to keep networks reliable for new and existing services
Perform maintenance by analyzing system messages, fault indicators and customer reports and take corrective actions
Educate customers on service features and functions
Design, build, test and implement PRI networks and customer CTX translations
Conduct engineering sessions for switch changes when needed
Configure and troubleshoot Cisco routers
Resolve network issues (IP/MPLS, ISDN, VPN, leased lines)
Handle physical assembly, cabling and tapping