Dirk Schulze

Senior Consultant

Sehnde, Germany

Experience

Dec 2017 - Present
7 years 8 months
Sehnde, Germany
Remote

Senior Consultant

SCURE Consulting GmbH

IT consultant at Volkswagen Bank

Development and successful implementation of reporting concepts 'Middleware'. Established standardized procedures forming the basis for patch management webserver/JAVA and monitoring CIS hardening webserver of software components used in the finance division (international). Key part of the developments was data analysis, data preparation and visualization.

Procedures

  • DWH export, data cleansing and preparation (ETL, semi-structured data)
  • implementation of prepared data
  • review and revision of mapping data
  • handling new/unknown versions
  • implementation of additional reports from different sources
  • mapping and plausibility checks, finalization
  • overviews, statistical analyses, charts

The base tables include, among others, these functionalities:

  • automated sequencing of potential recipients "Responsible"
  • prioritization of defined roles
  • multi-level automated assignment of the responsible instance (Responsible)
  • automated top-level system operation assignment
  • automated evaluation and labeling of patch status
  • automated evaluation of hardening status per score level
  • patch management dashboard/hardening dashboard
  • trend statistics, pivot tables, charts, hardening ranking per unit/per CI

Documentation

  • processing workflow, raw data preparation, review of new/unknown versions (Confluence)
  • mapping schema “Responsibility” (graphic representation)

Technologies HP Service Manager, HPE Universal CMDB, SAP LeanIX, Alfabet PlanningIT, MS Excel, MS Power Query, MS PowerPoint, Confluence (Atlassian)

Qualifications used Reporting, Confluence, data analysis, ETL, incident management, IT consulting, IT service management (ITSM), IT security (general), IT concept development, implementation consulting

Jul 2015 - Nov 2017
2 years 5 months
Sehnde, Germany
On-site

Senior Consultant

Einzelunternehmer

IT consultant (AMS) at Volkswagen Bank

Support for application management services requested for the provision of supported applications (banking, CMS, financing) using customer-specific processes. Core tasks include incident prevention (monitoring), incident analysis/resolution (as software manager), system maintenance including deployment management/release management and service documentation.

Tasks Incident Management, Problem Management, Release Management Project & Development Support Test and Quality Management Application Support

Technologies HP Service Manager, HP BSM APM, HP SiteScope, Logfile Viewer, HP ALM, CyberArk Vault

May 2012 - Jun 2015
3 years 2 months
Laatzen, Germany
On-site

Project Manager, IT Specialist System Integration

MKC IT GmbH

Successful implementation of the CIS “Clinic Control” in a private fasting clinic. Data migration and go-live took place after several project phases with implementation of specific customer requirements, workshops and training for medical staff, admin and controlling.

Tasks

  • installation and configuration of test system
  • conducting nine workshops with all involved departments
  • gathering customer requirements
  • feasibility review of requirements and preparation for development
  • source retrieval, compilation and function tests
  • implementation and configuration of technical solutions
  • interface specification and function tests
  • training for doctors, medical staff, admin and controlling
  • data migration and go-live

Technologies MS .NET Framework, MS Visual Studio 2012, MS SQL Server 2012, MS Reporting Services, IIS, VPN, XML, TeamViewer

Apr 2008 - Apr 2012
4 years 1 month
On-site

Competence Center Analyst

InterComponentWare AG

In general practices of about 700 participating family doctors, a technical solution for managing and securely billing medical services is installed. Software component is a practice management system with a SQL database. Hardware is a healthcare connector, a firewall with VPN client functionality based on a CISCO router with an additional application board. Billing data is transmitted via VPN connection; the connector cannot be accessed externally but periodically connects by itself to a radius server (RMS). The technical solution is integrated into the existing infrastructure by contracted system integrators.

Support knowledge base concept

  • concept, development and maintenance of a support knowledge base (SKB)
  • creation of IMS templates as standard incident templates
  • linking to contracts and websites of involved health insurance funds and associations
  • documentation of communication channels, service conditions, T&Cs, forms, protocols
  • documentation of healthcare connector (Cisco/SINA), software, components, peripherals
  • installation and configuration guides, troubleshooting
  • blacklist of incompatible devices, whitelist and data sheets of compatible devices
  • documentation of known errors, problems and workarounds

The Windows Help file contains about 5,500 entries, 200 topics and 230 web links after 3 months. Small file size, fast access via index and search. After project handover, SKB was handed over to an external service provider.

Technologies HP OpenView Service Desk, Win CHM

Technical support

  • technical support for system technicians during installation and commissioning
  • technical support for customers during incidents
  • verification of correct installation and commissioning
  • monitoring of connector registrations at the remote management system (RMS)

Reporting

  • daily status report to project management and board
  • number of connectors in RMS (active, not registered, faulty)
  • problems and solutions from the previous day, currently open tickets
  • current service calls and special issues

Technologies Microsoft SQL Server 2005, Microsoft SQL Management Studio, MS .NET Framework, mmi-database (medication DB), healthcare connector based on Cisco AXP

Sep 2005 - Mar 2008
2 years 7 months
Sehnde, Germany
On-site

Team Leader Customer Service

trans-o-flex Customer-Service GmbH

  • key account manager for pharma, healthcare, multimedia
  • introduction and implementation of a structured daily report with extensive shipment and special service information
Jan 2000 - Aug 2005
5 years 8 months

Field IT Support

trans-o-flex Customer-Service GmbH

Technical support for 9 locations with 350 components and support for 370 users

  • project management of various migrations and cost-reduction measures
  • planning and execution of IT relocations including network infrastructure and commissioning of mainframes, servers, clients and terminals

Independent management of installation and maintenance of hardware/software components planning and execution of IT relocations during site moves including network infrastructure various site relocations and commissionings project participation in planning/execution of IT equipment move including patching network outlets and commissioning mainframes, servers, clients and terminals

Mar 1986 - Dec 1999
13 years 10 months
On-site

IT Manager

trans-o-flex Customer-Service GmbH

Support for client/server applications, data entry, statistics

Project participation in introduction of electronic routing sheet, independent creation and maintenance of route learning file for automatic postal shipment assignment

Site move NL Hannover Responsible for planning and execution of complete IT equipment move including patching network outlets and commissioning mainframes, servers, clients and terminals

Jan 1985 - Feb 1986
1 year 2 months

Commercial Clerk

Handelsvertretung Hubertus Schulze OHG

Feb 1982 - Dec 1984
2 years 11 months

Commercial Clerk

Schlöbcke GmbH

Summary

Operations Optimizer

  • technical background

  • high data competence

  • e-health reporting

  • concept development for clinical information systems (CIS)

  • data analysis, data transformation for practice management systems (PMS)

  • dashboarding & visualization electronic patient record (ePA)

  • healthcare connector

  • information security management IT service management

  • ISO/IEC 27001 incident management

  • IT baseline protection according to BSI standards change management

  • CERT incidents problem management

  • knowledge management

  • optimization of administrative processes

  • structured, analytical approach

  • clear communication and positive rhetoric

  • pragmatic organizational skills

  • strong requirements and solution competence

Languages

German
Native
English
Intermediate

Education

Aug 2016 - Jul 2017

IHK Hannover

Certified Business Economist · Hanover, Germany

Aug 1979 - Jan 1982

Schlöbcke GmbH

Apprenticeship · Wholesale and Foreign Trade Merchant · Hanover, Germany

Aug 1973 - Jun 1979

Gymnasium Lehrte

Secondary School Certificate · Lehrte, Germany

Certifications & licenses

Data Awareness

StackFuel GmbH

Cybersecurity Basics - Exam

openHPI

Data Engineering and Data Science - Clarity in the Buzzword Jungle

openHPI

IT Security Manager (TÜV)

TÜV Rheinland

Web Technologies

openHPI

Hands-on: Industry 4.0

openHPI

Internet Security

openHPI

Project Management Seminar

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions