Dirk Schulze
Senior Consultant
Experience
Senior Consultant
SCURE Consulting GmbH
IT consultant at Volkswagen Bank
Development and successful implementation of reporting concepts 'Middleware'. Established standardized procedures forming the basis for patch management webserver/JAVA and monitoring CIS hardening webserver of software components used in the finance division (international). Key part of the developments was data analysis, data preparation and visualization.
Procedures
- DWH export, data cleansing and preparation (ETL, semi-structured data)
- implementation of prepared data
- review and revision of mapping data
- handling new/unknown versions
- implementation of additional reports from different sources
- mapping and plausibility checks, finalization
- overviews, statistical analyses, charts
The base tables include, among others, these functionalities:
- automated sequencing of potential recipients "Responsible"
- prioritization of defined roles
- multi-level automated assignment of the responsible instance (Responsible)
- automated top-level system operation assignment
- automated evaluation and labeling of patch status
- automated evaluation of hardening status per score level
- patch management dashboard/hardening dashboard
- trend statistics, pivot tables, charts, hardening ranking per unit/per CI
Documentation
- processing workflow, raw data preparation, review of new/unknown versions (Confluence)
- mapping schema “Responsibility” (graphic representation)
Technologies HP Service Manager, HPE Universal CMDB, SAP LeanIX, Alfabet PlanningIT, MS Excel, MS Power Query, MS PowerPoint, Confluence (Atlassian)
Qualifications used Reporting, Confluence, data analysis, ETL, incident management, IT consulting, IT service management (ITSM), IT security (general), IT concept development, implementation consulting
Senior Consultant
Einzelunternehmer
IT consultant (AMS) at Volkswagen Bank
Support for application management services requested for the provision of supported applications (banking, CMS, financing) using customer-specific processes. Core tasks include incident prevention (monitoring), incident analysis/resolution (as software manager), system maintenance including deployment management/release management and service documentation.
Tasks Incident Management, Problem Management, Release Management Project & Development Support Test and Quality Management Application Support
Technologies HP Service Manager, HP BSM APM, HP SiteScope, Logfile Viewer, HP ALM, CyberArk Vault
Project Manager, IT Specialist System Integration
MKC IT GmbH
Successful implementation of the CIS “Clinic Control” in a private fasting clinic. Data migration and go-live took place after several project phases with implementation of specific customer requirements, workshops and training for medical staff, admin and controlling.
Tasks
- installation and configuration of test system
- conducting nine workshops with all involved departments
- gathering customer requirements
- feasibility review of requirements and preparation for development
- source retrieval, compilation and function tests
- implementation and configuration of technical solutions
- interface specification and function tests
- training for doctors, medical staff, admin and controlling
- data migration and go-live
Technologies MS .NET Framework, MS Visual Studio 2012, MS SQL Server 2012, MS Reporting Services, IIS, VPN, XML, TeamViewer
Competence Center Analyst
InterComponentWare AG
In general practices of about 700 participating family doctors, a technical solution for managing and securely billing medical services is installed. Software component is a practice management system with a SQL database. Hardware is a healthcare connector, a firewall with VPN client functionality based on a CISCO router with an additional application board. Billing data is transmitted via VPN connection; the connector cannot be accessed externally but periodically connects by itself to a radius server (RMS). The technical solution is integrated into the existing infrastructure by contracted system integrators.
Support knowledge base concept
- concept, development and maintenance of a support knowledge base (SKB)
- creation of IMS templates as standard incident templates
- linking to contracts and websites of involved health insurance funds and associations
- documentation of communication channels, service conditions, T&Cs, forms, protocols
- documentation of healthcare connector (Cisco/SINA), software, components, peripherals
- installation and configuration guides, troubleshooting
- blacklist of incompatible devices, whitelist and data sheets of compatible devices
- documentation of known errors, problems and workarounds
The Windows Help file contains about 5,500 entries, 200 topics and 230 web links after 3 months. Small file size, fast access via index and search. After project handover, SKB was handed over to an external service provider.
Technologies HP OpenView Service Desk, Win CHM
Technical support
- technical support for system technicians during installation and commissioning
- technical support for customers during incidents
- verification of correct installation and commissioning
- monitoring of connector registrations at the remote management system (RMS)
Reporting
- daily status report to project management and board
- number of connectors in RMS (active, not registered, faulty)
- problems and solutions from the previous day, currently open tickets
- current service calls and special issues
Technologies Microsoft SQL Server 2005, Microsoft SQL Management Studio, MS .NET Framework, mmi-database (medication DB), healthcare connector based on Cisco AXP
Team Leader Customer Service
trans-o-flex Customer-Service GmbH
- key account manager for pharma, healthcare, multimedia
- introduction and implementation of a structured daily report with extensive shipment and special service information
Field IT Support
trans-o-flex Customer-Service GmbH
Technical support for 9 locations with 350 components and support for 370 users
- project management of various migrations and cost-reduction measures
- planning and execution of IT relocations including network infrastructure and commissioning of mainframes, servers, clients and terminals
Independent management of installation and maintenance of hardware/software components planning and execution of IT relocations during site moves including network infrastructure various site relocations and commissionings project participation in planning/execution of IT equipment move including patching network outlets and commissioning mainframes, servers, clients and terminals
IT Manager
trans-o-flex Customer-Service GmbH
Support for client/server applications, data entry, statistics
Project participation in introduction of electronic routing sheet, independent creation and maintenance of route learning file for automatic postal shipment assignment
Site move NL Hannover Responsible for planning and execution of complete IT equipment move including patching network outlets and commissioning mainframes, servers, clients and terminals
Commercial Clerk
Handelsvertretung Hubertus Schulze OHG
Commercial Clerk
Schlöbcke GmbH
Summary
Operations Optimizer
technical background
high data competence
e-health reporting
concept development for clinical information systems (CIS)
data analysis, data transformation for practice management systems (PMS)
dashboarding & visualization electronic patient record (ePA)
healthcare connector
information security management IT service management
ISO/IEC 27001 incident management
IT baseline protection according to BSI standards change management
CERT incidents problem management
knowledge management
optimization of administrative processes
structured, analytical approach
clear communication and positive rhetoric
pragmatic organizational skills
strong requirements and solution competence
Languages
Education
IHK Hannover
Certified Business Economist · Hanover, Germany
Schlöbcke GmbH
Apprenticeship · Wholesale and Foreign Trade Merchant · Hanover, Germany
Gymnasium Lehrte
Secondary School Certificate · Lehrte, Germany
Certifications & licenses
Data Awareness
StackFuel GmbH
Cybersecurity Basics - Exam
openHPI
Data Engineering and Data Science - Clarity in the Buzzword Jungle
openHPI
IT Security Manager (TÜV)
TÜV Rheinland
Web Technologies
openHPI
Hands-on: Industry 4.0
openHPI
Internet Security
openHPI
Project Management Seminar
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