Benjamin Owusu Ansah C.
Data Center Operations Specialist
Experience
Mar 2021 - Present
4 years 8 monthsAccra, Ghana
Data Center Operations Specialist
MainOne Cable Company
- Maintained a 99.99% uptime rating for data center services by closely monitoring hardware, software, and network issues
- Established the procedure of organizing and maintaining the data center documentation and manuals on the corporate network, increasing the efficiency of the data center operations team by 20%
- Coordinated onboarding activities for clients and executed client setup/configuration in order to reduce the average client onboarding time by 50%
- Managed and coordinated 20 customer rack installations, power-up, and interconnectivity by working with the Data Center Engineer Team and customers onsite to ensure their servers were up and running
- Planned, coordinated, and executed change records (CR) for data center spaces, power, and cooling management using in-house developed systems and standardized operating procedures, helping the team to achieve a 93% compliance rating
- Managed customer expectations and coordinated data center tours for potential customers and visitors
Jun 2015 - May 2020
5 yearsAccra, Ghana
Network Operations Center (NOC) Engineer
MainOne Cable Company
- Monitored customer services, switches, servers, routers, backhaul, and upstream links from a centralized location to maintain network uptime exceeding 99.98% and surpass customer service level agreements by 10% by following standard procedures and incident responses
- Implemented a performance improvement process by reducing the number of system-generated alarms by 80% in 2 months through root cause analysis and developing a targeted monitoring system
- Tracked and documented each issue to maintain a healthy knowledge base
- Liaised with vendors, data centers, peers, partners, and other IT personnel for problem resolution
- Prepared accurate and timely technical reports
Mar 2014 - May 2015
1 year 3 monthsAccra, Ghana
Network Operations and Maintenance Engineer (Team Lead)
Huawei Technologies
- Performed biweekly network maintenance and system upgrades, improving network uptime by 10% and reducing network outages by 20%
- Generated daily, weekly, and monthly reports on project progress and distributed them to the transmission manager
- Resolved client problems and conflicts by providing regular written and oral reports, maintaining open communications, and achieving 100% client satisfaction
- Improved the completion rate of outages by 25% over 6 months by providing technical support to field crews
- Documented training needs and relayed requests to the head of department
- Resolved over 100 transmission issues for customers in a timely manner using technical knowledge and communication skills
Feb 2012 - Feb 2014
2 years 1 monthAccra, Ghana
Network Operations and Maintenance Engineer (MTN Ghana Project)
Huawei Technologies
- Designed and implemented a 400 km overhead fiber cable (OPGW) linking over 50 mobile base stations across 3 regions in West Africa
- Served as project engineer in designing, planning, and rolling out MTN Ghana's FTTM solution, completing phases 1–6 across multiple regions
- Identified potential areas through Google Maps and studies, achieving a 15% increase in identified sites
- Provided technical assistance to MTN back office (levels 2–3) on SDH and WDM equipment and general troubleshooting
- Reduced network complaints and outages by 75% through daily inspections and audits to ensure compliance with Huawei and MTN procedures
- Monitored system resource utilization, trending, and capacity planning
Aug 2011 - Jan 2012
6 monthsAccra, Ghana
Optical Network Microwave & Data Communication Engineer
Huawei Technologies
- Conducted site surveys and acceptance tests to ensure microwave links were optimally located and existing links remained in good condition
- Coordinated, tested, and verified the design of optical network microwave and data communication systems
- Planned, designed, and implemented FTTH networks
- Installed GPON FTTH equipment
- Commissioned and decommissioned switches and optical line terminals
Summary
Data Center Operations Specialist with 11 years of experience working in data center operations and IT infrastructure management.
Experienced in the installation, configuration, and maintenance of data centers, servers, and storage systems. Skilled in troubleshooting, problem-solving, and implementing automation solutions.
Languages
English
NativeFrench
ElementaryEducation
Oct 2007 - Jun 2011
Ghana Communication Technology University
Bachelor of Science · Telecom Engineering · Accra, Ghana
Certifications & licenses
Customer Service Delivery Training
MainOne
DCOM (Certified Data Center Operations Manager)
Capitoline
DWDM Submarine Cable System Training
MainOne
Data Center Certified Associate
Schneider Electric
Fire Marshall Training
MainOne
OptiX OSM 9800 2nd Line Maintenance Training
Huawei
OptiX OSN 1500/2500/3500/7500/9500/8800 Products Configuration
Huawei
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