Vanessa O. - IT Administrator & IT Support Technician

Yaoundé, Cameroon

Experience

Jun 2023 - Present

2 years 7 months

Douala, Cameroon

Provision and maintenance of IT infrastructure: installing, configuring, and maintaining devices (routers, switches, computers, printers, tablets) for technical vehicle monitoring sites.
Configured OpenVPN with a Mikrotik router on the company's central server at the Ministry of Public Transport.
Administered application servers (ESXi) on VMware and the storage server (RAID 01) on Prooftag-Catis SA's central server at the Ministry of Public Transport.
Managed the Certidocs-CT application to secure vignettes for more than 50 vehicle inspection centers.
Network monitoring: set up and used monitoring tools (e.g., Zabbix) to ensure network performance and security.
Collaborated with Prooftag France's technical teams to efficiently resolve issues and ensure service continuity.

Apr 2021 - Dec 2022

1 year 9 months

South Africa

Managed user accounts and access rights to ensure secure access to company resources.
Implemented and configured security measures to protect the company's confidential data, including configuring and securing the network.
Proactively analyzed network performance, identified and fixed potential issues to ensure optimal connectivity.

Apr 2019 - Jan 2021

1 year 10 months

Douala, Cameroon

Provision and maintenance of IT infrastructure: installing, configuring, and maintaining devices (routers, switches, computers, printers, tablets) for technical vehicle monitoring sites.
Configured OpenVPN with a Mikrotik router on the company's central server at the Ministry of Public Transport.
Administered application servers (ESXi) on VMware and the storage server (RAID 01) on Prooftag-Catis SA's central server at the Ministry of Public Transport.
Managed the Certidocs-CT application to secure vignettes for more than 50 vehicle inspection centers.
Network monitoring: set up and used monitoring tools (e.g., Zabbix) to ensure network performance and security.
Collaborated with Prooftag France's technical teams to efficiently resolve issues and ensure service continuity.

Mar 2017 - Apr 2019

2 years 2 months

Douala, Cameroon

Monitored the network, systems, and infrastructure using Nagios to quickly detect and resolve issues.
Fully managed the Odoo ERP web application, including setting up and training users to enter vehicle data for issuing vehicle vignettes.
Installed and configured operating systems (Windows Server, Linux, macOS).
Configured, maintained, and updated network devices (routers, switches, firewalls).
Ensured network uptime, minimized disruptions, and maintained consistent performance.

Jan 2015 - Aug 2016

1 year 8 months

Yaoundé, Cameroon