Tarek F.
Software Developer / Customer Support Specialist
Experience
Sep 2021 - Present
4 years 1 monthGermany
Software Developer / Customer Support Specialist
Objektus GmbH
- Conceived and implemented customer solutions, accurately estimating project efforts
- Tested and documented fully developed software using C# and Visual Basic with .Net
- Collaborated in the installation, configuration, and maintenance of SAP Business One systems
- Utilized Microsoft Visual Studio and version management (SVN) for efficient development
- Managed code repositories and collaborated with teams on GitHub for seamless workflow and version control
- Provided 1st and 2nd level support for SAP Business One users, promptly resolving issues
- Collaborated with customers to troubleshoot and optimize add-on solutions
- Familiarity with FSM SAP integration, facilitating efficient field service management
- Leveraged GitHub for issue tracking and knowledge sharing within the support team
Jul 2018 - Jul 2021
3 years 1 monthGermany
Education Professional
init consulting AG
- Conception of customer solutions and corresponding effort estimation
- Test and documentation of the fully developed software
- Development in C# and Visual Basic with .Net
- Installation, configuration and maintenance of current and new SAP Business One systems
- Handling of Microsoft Visual Studio and version management (SVN)
- Web development in HTML, CSS, Javascript
- 1st and 2nd level customer support in the area of SAP Business One
- Creation of data analyzes and evaluations with T-SQL
Jul 2017 - Jul 2018
1 year 1 monthGermany
Product Specialist
Beyer Innotec GmbH
- Tearing fiber production, textile recycling, the processing of natural fibers and renewable raw materials
Jan 2014 - Dec 2015
2 yearsGermany
Customer Service Representative
Wataniya Telecom
- Proficiently transition between Customer Service Representative and Customer Support Specialist roles
- Actively listen with empathy, offering comprehensive information about products and services
- Swiftly address complaints, providing appropriate solutions for customer satisfaction
- Diligently follow up to ensure all issues are resolved and foster lasting client relationships
- Solidify the company's reputation as reliable and customer-oriented, contributing to customer loyalty and success
Jan 2013 - Jan 2014
1 year 1 monthKuwait
Call Center Specialist
MADA®
- Manages inbound or outbound customer calls for an organization
Jan 2009 - Jun 2011
2 years 6 monthsKuwait
Test Specialist
Al-Rwanq
- Collaboration
- Refurbished devices controller
- Communication
Summary
I am a creative SAP B1/.Net developer offering 4+ years of experience providing high-impact SAP B1 solutions for diverse industry organizations. Skilled in designing, developing and testing multiple .Net-based SAP B1 Add-on incorporating a range of technologies. Aspiring to combine broad background with strong technical skills to excel as a SAP B1/.Net developer .
Languages
Arabic
AdvancedGerman
AdvancedEnglish
IntermediateEducation
Jan 2011 - Jan 2012
Jami't Al-kalamoon Al-khassa
Bachelor of Engineering · Communication and Information Engineering · Ål, Norway
Al-Najat
High School Diploma · Kuwait
Certifications & licenses
SAP FSM Cloud Reporting & Dashboards (CRD)
Coresystems
SAP - TB1200
MADA® - Kuwait
SAP - TB1000
Al-Rwanq - Kuwait
SAP Business One SDK - TB 1300
init consulting AG
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