M2M/IoT server and adapter installation, configuration, and support
Script error analysis and setup (Shell, Perl, Java, XML)
Functional and non-functional testing as well as server stress tests with JMeter and SoapUI
Bug and ticket tracking
On-site training at major operators (Vodafone, T-Mobile, Swisscom)
Certification and training of partner companies and integrators
Jul 2006 - Sep 2008
2 years 3 months
Germany
Team Lead Network Management Services
LCC International GmbH
Leading and planning a team of staff and trainees
Ensuring network operations for own and customer networks
Technical project management for new customers
Nationwide coordination and planning of the team in Germany
Problem, change, escalation, and reporting management in the NMC area
Network operation, monitoring, and configuration of customer networks and services
Configuration and service management of Red Hat Enterprise Linux, Debian, and Ubuntu servers
Online backups and backup support
Implementation of network monitoring systems and operational processes
Software rollouts as well as hardware/software upgrades during live operations
May 2004 - Jun 2006
2 years 2 months
Germany
Network Management Specialist
LCC International GmbH
Ensuring network operations for own and customer networks
Process-optimized incident handling
IT stadium management during the 2006 FIFA World Cup at RheinEnergie Stadium in Cologne
Monitoring, configuration, and commissioning of Red Hat Linux, Debian, and Ubuntu servers
Training of staff
VPN configuration and planning for NMS integration
International staff planning and coordination
End-to-end testing
Jun 2002 - Dec 2003
1 year 7 months
Germany
Network Management Specialist
24-7 APOLLO / TRICOM Services AG
Monitoring and troubleshooting of ISDN and VoIP networks
Monitoring and troubleshooting of transmission networks (SDH, DWDM, IP)
Development of NMC monitoring routines
International staff coordination
Ericsson AXE 10 software implementation
Mar 1999 - May 2002
3 years 3 months
Germany
Second Level Support Transport networks (WAN)
o.tel.o communications GmbH
Second-level incident and configuration management (PDH, SDH, DWDM)
Main person responsible for the UK–Germany 6 submarine cable
Handling network-critical incidents
Development of internal training
Troubleshooting in cooperation with system vendors
Hardware and software upgrades
Second-level routing
Feb 1998 - Feb 1999
1 year 1 month
Germany
First Level Support Transport networks (WAN)
o.tel.o communications GmbH
First-level maintenance and servicing of wide area networks
Management of leased lines and network operators
Preparing second-level troubleshooting
Commissioning point-of-interconnection connections to other network operators
Deployment of SDH/DWDM fiber optic connections between cities
Troubleshooting using transmission technology test equipment
Apr 1997 - Jan 1998
10 months
Germany
First/Second Level Support Data (Frame Relay, X.25, X.31, TCP/IP)
o.tel.o communications GmbH
Monitoring, troubleshooting and configuration of data switching technology
Customer care and fault management
Operation and advanced service for key account customers
May 1995 - Mar 1997
1 year 11 months
Germany
Technical Engineer
Schüller & Haigis GmbH
Troubleshooting mobile devices
Measurement technology
Languages
Bosnian
Native
German
Native
Croatian
Native
Serbian
Native
English
Advanced
Education
Sep 1991 - Feb 1995
Deutsche Telekom AG Fa3 Cologne BBi
Apprenticeship as a communication electronics technician, specializing in telecommunications technology · Communication electronics technician · Cologne, Germany
Certifications & licenses
AI Services,GDC Deployments and OperaƟons
Google Cloud Online
Compute, Network and Storage Services ConfiguraƟon in GDC