Michael Krusche
Major Accounts Underwriter
Experience
Major Accounts Underwriter
Versicherungskammer Bayern
In my current role as an underwriter in the public sector at Versicherungskammer Bayern, I am responsible for evaluating, analyzing, and underwriting risks in commercial and public property insurance. My responsibilities include individual risk assessments, creating coverage concepts, and the technical and economic evaluation of new and existing policies, especially for municipalities, municipal institutions, and public clients.
I work closely with sales teams, brokers, and internal specialist departments, providing professional support in quotation processes and contract drafting. I also accompany risk policy decisions and contribute my expertise to the further development of internal processes.
A special focus is on digitizing and structuring risk assessment. In this context, I advocate for the development of technical solutions that enable efficient, transparent, and standardized risk evaluation – an area I plan to deepen further in the future.
At the same time, I am completing a part-time degree to become a technical underwriter for industrial property insurance to expand my professional expertise.
Specialist for Private Property Insurance
Versicherungskammer Bayern
From 2020, I worked at Versicherungskammer Bayern in the private sector as a specialist in property insurance. In this role, I handled complex technical cases with a particular focus on claims and policy questions in residential building and household insurance. I was also often involved in handling complaints to the board and particularly sensitive customer concerns – working closely with management and the complaints department.
Another focus of my work was training and supporting new employees: I was responsible for onboarding, technical training, and ongoing support in daily work. In addition, I assisted management in assessing and handling escalations and difficult customer cases.
In this role, I was able to demonstrate both my deep technical knowledge and my strong communication skills and finesse in dealing with demanding customers and complaint situations.
Senior Case Handler
DEVK
In this role, I was responsible for the technical processing of complex customer inquiries and served as the central point of contact for colleagues' technical questions. In addition, I was heavily involved in testing and implementing the new policy management system "Faktor 10". I coordinated functional tests, identified and documented error sources, and played a key role in the practical rollout of the system in the property and personal insurance area. In doing so, I was able to apply my interface skills between the business unit and IT in a targeted way.
Another key focus of my work was training new employees: I developed training materials, conducted onboarding sessions, and supported new colleagues in their daily work – both technically and methodically.
Summary
My professional career began in field sales at DEVK, where I spent over four years gaining extensive experience advising and supporting private clients. Afterwards, I moved to the internal service department, where I took an active part in testing and implementing a new IT system. During this time, I deepened my understanding of technical processes and further developed my interface skills between the business unit and IT.
Since 2020, I have been working at Versicherungskammer Bayern (VKB). Initially, I was deployed in the private insurance sector, taking on responsible roles as a technical contact, internal trainer, and training coordinator. My focus was on providing expert support to colleagues and refining work processes and training concepts.
I now work in underwriting, focusing on analyzing and assessing property risks for public sector clients. I am particularly interested in developing technical solutions for efficient and transparent risk assessment in the commercial and industrial property insurance environment.
Alongside my job, I completed the specialist qualification in insurance and finance and am currently studying to become a technical underwriter for industrial property insurance.
I bring strong analytical skills, a high level of personal responsibility, as well as a structured and solution-oriented working style – complemented by deep professional knowledge, technical affinity, and a strong team orientation.
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