Sze sun Hiew - LMM AI Trainer Annotator

Kuala Lumpur, Singapore

Experience

Apr 2025 - Present

10 months

LMM AI Trainer Annotator

Deel (Turing.com)

Leverage expertise in Chinese grammar, syntax, morphology, semantics, phonetics, and pragmatics, focusing on tonal variations, regional dialects, and cultural context to train and evaluate AI models
Identify and document failures in model reasoning, capturing reproducible error traces to refine AI performance
Engage with the model on a variety of language scenarios, verifying factual accuracy, logical soundness, and improving model responses
Suggest improvements to prompt engineering strategies and evaluation metrics based on error analysis and model performance
Contribute to the development of cutting-edge AI technologies through research and linguistic insights
Provide metacognitive feedback and transparent explanations to improve model accuracy

Jan 2025 - Jun 2025

6 months

Cryptocurrency Risk Control Analyst (P2P)

Bybit

Conduct daily ticket audits, analyze user profiles and risk scores for P2P transactions
Analyze transaction data from LexisNexis, track risk metrics, and generate reports
Monitor and manage fraudulent activities, addressing incidents and escalating promptly to minimize impact
Stay ahead of new fraud trends in markets and adjust risk controls accordingly
Oversee P2P merchant reviews, transaction monitoring, and fraud checks

Jun 2024 - Present

1 year 8 months

Team Lead, Technical Support

Asian Cloud Group

Lead and mentor a team of agents and CS specialists, fostering a collaborative team culture
Act as the escalation point for critical CDN-related incidents, driving the resolution of complex issues and ensuring minimal service disruption
Work closely with cross-functional teams, including DevOps, Cloud Infrastructure, and Security teams, to integrate and optimize CDN solutions for various applications and services
Regularly monitor CDN performance metrics, identify areas for improvement, and implement changes to enhance service quality, load balancing, and scalability
Oversee capacity planning, forecasting, and resource allocation to ensure the CDN infrastructure can handle high volumes of traffic and future growth
Lead initiatives to improve the efficiency and effectiveness of content delivery through the adoption of new technologies and protocols, contributing to product enhancements to ensure efficient content delivery across global regions
Ensure CDN infrastructure adheres to security best practices and regulatory compliance, including DDoS mitigation, data privacy standards, and service-level agreements (SLAs)
Maintain thorough documentation for all processes, configurations, and troubleshooting steps, and establish best practices across the team for performance and security

Jun 2021 - May 2024

3 years

Analyst, Business Data, Business Intelligence

Aspial Corporation Limited

Led the KYC project in collaboration with the compliance team to support self-verification when the online portal launched, ensuring compliance with relevant regulations and enhancing processes
Provided end-to-end development for BI and analytics projects, supporting multiple business units while adhering to corporate compliance standards during data management
Defined data pipelines to collect, validate, and interpret data, ensuring compliance with internal and external data governance standards
Conducted risk analysis and root cause analysis to identify potential risks, mitigating compliance-related issues and minimizing financial loss
Worked closely with stakeholders to deploy data models and build Tableau data sources, ensuring compliance with business rules and regulations
Analyzed business data to uncover new trends, enabling data-driven storytelling that supported business compliance and informed decision-making
Led the Tableau migration from on-premises server to GCP server, creating automated recurring reports for subscriptions and ensuring adherence to compliance standards
Trained Tableau users and promoted BI adoption across regional teams, ensuring alignment with compliance and requirements
Managed permissions and security settings on Tableau Server to ensure adherence to regulatory and compliance standards

Aug 2018 - Apr 2020

1 year 9 months

Regional Commercial Planner

Zalora (SEA) Pte Ltd

Translated financial goals into a merchandise plan to optimize sales through financial planning and analysis (FP&A)
Influenced buying strategy by providing key insights from data analysis
Conducted data analysis to enhance decision-making and delivered actionable insights on stock performance
Presented monthly rolling forecasts for seasonal and annual targets
Achieved 40% year-over-year growth for the footwear category with improved net profit margins

Summary

Analytical, problem solver in data/fintech/IT cloud solutions. Resourceful & proven problem solver with analytical & results oriented mind set. Mid-career switcher, previously as a commercial professionals, I bring along my expertise in strategic commercial planning, data analytical skill and creative problem solving. I thrive on the excitement of unlocking new knowledge/skill and continuous learning. Having a career in IT requires a huge set of skills and knowledge. I am agile in a complex and ambiguous environment to navigate in matrixed structure as well as startups. I then pivot my career and continued to excel in business intelligence/data analytics/machine learning field after years of working in a data-driven business environment.

Skills

Sls Log Service/ Elastic Search Data Analytics Tableau / Google Data Studio
Python – Statistical Programming Gcp Bigquery / Ms Sql Nlp – Text Analytics
Machine Learning Google Analytics Planning & Forecasting Fp&a
Clickup/jira/fresh Service/confluence Result Driven Merchandising & Planning

Languages

English

Advanced

Chinese

Advanced

Education

Oct 2004 - Jun 2007

University of Portsmouth

Bachelor of Science in Computing · Computing · Portsmouth, United Kingdom

Certifications & licenses

Microsoft Cybersecurity Analyst Professional Certificate

Coursera

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Experience

LMM AI Trainer Annotator

Deel (Turing.com)

Cryptocurrency Risk Control Analyst (P2P)

Bybit

Team Lead, Technical Support

Asian Cloud Group

Analyst, Business Data, Business Intelligence

Aspial Corporation Limited

Regional Commercial Planner

Zalora (SEA) Pte Ltd

Summary

Skills

Languages

Education

University of Portsmouth

Bachelor of Science in Computing · Computing · Portsmouth, United Kingdom

Certifications & licenses

Microsoft Cybersecurity Analyst Professional Certificate

Coursera

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