Andreas Subert
Service Staff
Experience
Dec 2024 - Present
8 monthsBamberg, Germany
Service Staff
Comotus
- Maintenance and servicing of control systems at a well-known hardware retail chain
- Setup and repair of guidance systems
- Mechanical and electrical repairs of sample products
Jul 2024 - Nov 2024
5 monthsDB Bus Driver
OVF GmbH
- Training for bus driver license
Feb 2024 - Jun 2024
5 monthsJob and Project Search
Oct 2023 - Jan 2024
4 monthsIT Training
Karriere Tutor
- ITIL V4 advanced training
Jan 2023 - Sep 2023
9 monthsTravel and Volunteer Work
- Travel, reflection, and retreat
- Caring for needy street dogs in the Zacharo area – Peloponnese
Aug 2022 - Dec 2022
5 monthsUnterschleißheim, Germany
DSS Engineer
MSD Intervet GmbH
- Handling incidents and reviewing tickets using BMC Remedy
- Executing special projects on customer request
- Technical training for junior staff
- Technical documentation for old and new processes
Apr 2021 - Aug 2022
1 year 5 monthsAdelsdorf, Germany
Project-based further training as Carpenter and Gardener
KP-Garten
- Designing and building an expedition vehicle
- Cultivation of biodynamic foods according to Demeter standards
Sep 2017 - Mar 2021
3 years 7 monthsErlangen, Germany
IT Partner
Siemens Mobility GmbH
- 1st/2nd level support for internal administrative departments
- IT procurement for departments, teams, and individual requests
- Advisory interface for hardware, software, and license management
- Idea provider and advisor for internal IT processes
May 2016 - Jun 2017
1 year 2 monthsErlangen, Germany
IT Supporter
Sivantos GmbH
- 1st/2nd level support for hearing aids (software and hardware)
- Interface for hardware defects from global dealers for replacement and claims
- Handling complaints, testing, and simulation in a virtual environment
Jun 2015 - Apr 2016
11 monthsNuremberg, Germany
IT Technician
Pamec Papp GmbH
- 1st and 2nd level support
- Handling incidents and ticket control following ITIL
- Project-based tasks such as upgrading to new hardware and software systems
- User administration in Active Directory
Sep 2014 - May 2015
9 monthsNuremberg, Germany
Senior Service Delivery Manager
Cortal Consors
- Handling incidents and ticket control via BMC Remedy
- Needs analyses and planning of IT organizational structure
- Participation in continuous improvement processes (CIP)
- Responsibility for internal projects in change management
Sep 2012 - Aug 2014
2 yearsNuremberg, Germany
IT Service Technician
Computacenter
- Handling incidents and ticket control for major corporations
- On-site customer support for requests, including insurance companies, banks, and industrial clients
- Introducing new standards and ideas
- Training internal staff and mentoring apprentices
Aug 2010 - Aug 2011
1 year 1 monthBamberg, Germany
IT Service Technician
Componente GmbH
- Handling incidents and ticket control
- Training users on new IT processes
- Field service for individual customer requests
- Idea provider for new processes and procedures
Jan 2007 - Dec 2010
4 yearsIT Specialist in System Integration
School: BS Lichtenfels
Languages
German
NativeRussian
NativeEnglish
Advanced Education
Oct 2007 - Jun 2010
BS Lichtenfels
IT Specialist in System Integration · Lichtenfels, Germany
Certifications & licenses
CompTIA A+
CompTIA Server+
ITIL V3
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