Andreas Subert

Service Staff

Bamberg, Germany

Experience

Dec 2024 - Present
8 months
Bamberg, Germany

Service Staff

Comotus

  • Maintenance and servicing of control systems at a well-known hardware retail chain
  • Setup and repair of guidance systems
  • Mechanical and electrical repairs of sample products
Jul 2024 - Nov 2024
5 months

DB Bus Driver

OVF GmbH

  • Training for bus driver license
Feb 2024 - Jun 2024
5 months

Job and Project Search

Oct 2023 - Jan 2024
4 months

IT Training

Karriere Tutor

  • ITIL V4 advanced training
Jan 2022 - Sep 2023
9 months

Travel and Volunteer Work

  • Travel, reflection, and retreat
  • Caring for needy street dogs in the Zacharo area – Peloponnese
Aug 2022 - Dec 2022
5 months
Unterschleißheim, Germany

DSS Engineer

MSD Intervet GmbH

  • Handling incidents and reviewing tickets using BMC Remedy
  • Executing special projects on customer request
  • Technical training for junior staff
  • Technical documentation for old and new processes
Apr 2021 - Aug 2022
1 year 5 months
Adelsdorf, Germany

Project-based further training as Carpenter and Gardener

KP-Garten

  • Designing and building an expedition vehicle
  • Cultivation of biodynamic foods according to Demeter standards
Sep 2017 - Mar 2021
3 years 7 months
Erlangen, Germany

IT Partner

Siemens Mobility GmbH

  • 1st/2nd level support for internal administrative departments
  • IT procurement for departments, teams, and individual requests
  • Advisory interface for hardware, software, and license management
  • Idea provider and advisor for internal IT processes
May 2016 - Jun 2017
1 year 2 months
Erlangen, Germany

IT Supporter

Sivantos GmbH

  • 1st/2nd level support for hearing aids (software and hardware)
  • Interface for hardware defects from global dealers for replacement and claims
  • Handling complaints, testing, and simulation in a virtual environment
Jun 2015 - Apr 2016
11 months
Nuremberg, Germany

IT Technician

Pamec Papp GmbH

  • 1st and 2nd level support
  • Handling incidents and ticket control following ITIL
  • Project-based tasks such as upgrading to new hardware and software systems
  • User administration in Active Directory
Sep 2014 - May 2015
9 months
Nuremberg, Germany

Senior Service Delivery Manager

Cortal Consors

  • Handling incidents and ticket control via BMC Remedy
  • Needs analyses and planning of IT organizational structure
  • Participation in continuous improvement processes (CIP)
  • Responsibility for internal projects in change management
Sep 2012 - Aug 2014
2 years
Nuremberg, Germany

IT Service Technician

Computacenter

  • Handling incidents and ticket control for major corporations
  • On-site customer support for requests, including insurance companies, banks, and industrial clients
  • Introducing new standards and ideas
  • Training internal staff and mentoring apprentices
Aug 2010 - Aug 2011
1 year 1 month
Bamberg, Germany

IT Service Technician

Componente GmbH

  • Handling incidents and ticket control
  • Training users on new IT processes
  • Field service for individual customer requests
  • Idea provider for new processes and procedures
Jan 2007 - Dec 2010
4 years

IT Specialist in System Integration

School: BS Lichtenfels

Languages

German
Native
Russian
Native
English
Advanced

Education

Oct 2007 - Jun 2010

BS Lichtenfels

IT Specialist in System Integration · Lichtenfels, Germany

Certifications & licenses

CompTIA A+

CompTIA Server+

ITIL V3