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Andreas Subert
Service Staff
Bamberg, Germany
Experience
Dec 2024 -
Present
8 months
Bamberg, Germany
Service Staff
Comotus
Maintenance and servicing of control systems at a well-known hardware retail chain
Setup and repair of guidance systems
Mechanical and electrical repairs of sample products
Jul 2024 -
Nov 2024
5 months
DB Bus Driver
OVF GmbH
Training for bus driver license
Feb 2024 -
Jun 2024
5 months
Job and Project Search
Oct 2023 -
Jan 2024
4 months
IT Training
Karriere Tutor
ITIL V4 advanced training
Jan 2022 -
Sep 2023
9 months
Travel and Volunteer Work
Travel, reflection, and retreat
Caring for needy street dogs in the Zacharo area – Peloponnese
Aug 2022 -
Dec 2022
5 months
Unterschleißheim, Germany
DSS Engineer
MSD Intervet GmbH
Handling incidents and reviewing tickets using BMC Remedy
Executing special projects on customer request
Technical training for junior staff
Technical documentation for old and new processes
Apr 2021 -
Aug 2022
1 year 5 months
Adelsdorf, Germany
Project-based further training as Carpenter and Gardener
KP-Garten
Designing and building an expedition vehicle
Cultivation of biodynamic foods according to Demeter standards
Sep 2017 -
Mar 2021
3 years 7 months
Erlangen, Germany
IT Partner
Siemens Mobility GmbH
1st/2nd level support for internal administrative departments
IT procurement for departments, teams, and individual requests
Advisory interface for hardware, software, and license management
Idea provider and advisor for internal IT processes
May 2016 -
Jun 2017
1 year 2 months
Erlangen, Germany
IT Supporter
Sivantos GmbH
1st/2nd level support for hearing aids (software and hardware)
Interface for hardware defects from global dealers for replacement and claims
Handling complaints, testing, and simulation in a virtual environment
Jun 2015 -
Apr 2016
11 months
Nuremberg, Germany
IT Technician
Pamec Papp GmbH
1st and 2nd level support
Handling incidents and ticket control following ITIL
Project-based tasks such as upgrading to new hardware and software systems
User administration in Active Directory
Sep 2014 -
May 2015
9 months
Nuremberg, Germany
Senior Service Delivery Manager
Cortal Consors
Handling incidents and ticket control via BMC Remedy
Needs analyses and planning of IT organizational structure
Participation in continuous improvement processes (CIP)
Responsibility for internal projects in change management
Sep 2012 -
Aug 2014
2 years
Nuremberg, Germany
IT Service Technician
Computacenter
Handling incidents and ticket control for major corporations
On-site customer support for requests, including insurance companies, banks, and industrial clients
Introducing new standards and ideas
Training internal staff and mentoring apprentices
Aug 2010 -
Aug 2011
1 year 1 month
Bamberg, Germany
IT Service Technician
Componente GmbH
Handling incidents and ticket control
Training users on new IT processes
Field service for individual customer requests
Idea provider for new processes and procedures
Jan 2007 -
Dec 2010
4 years
IT Specialist in System Integration
School: BS Lichtenfels
Languages
German
Native
Russian
Native
English
Advanced
Education
Oct 2007 -
Jun 2010
BS Lichtenfels
IT Specialist in System Integration · Lichtenfels, Germany
Certifications & licenses
CompTIA A+
CompTIA Server+
ITIL V3
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