Andreas S. - Service Staff

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Bamberg, Germany

Experience

Dec 2024 - Present

10 months

Bamberg, Germany

Service Staff

Comotus

Maintenance and servicing of control systems at a well-known hardware retail chain
Setup and repair of guidance systems
Mechanical and electrical repairs of sample products

Jul 2024 - Nov 2024

5 months

DB Bus Driver

OVF GmbH

Training for bus driver license

Feb 2024 - Jun 2024

5 months

Job and Project Search

Oct 2023 - Jan 2024

4 months

IT Training

Karriere Tutor

ITIL V4 advanced training

Jan 2023 - Sep 2023

9 months

Travel and Volunteer Work

Travel, reflection, and retreat
Caring for needy street dogs in the Zacharo area – Peloponnese

Aug 2022 - Dec 2022

5 months

Unterschleißheim, Germany

DSS Engineer

MSD Intervet GmbH

Handling incidents and reviewing tickets using BMC Remedy
Executing special projects on customer request
Technical training for junior staff
Technical documentation for old and new processes

Apr 2021 - Aug 2022

1 year 5 months

Adelsdorf, Germany

Project-based further training as Carpenter and Gardener

KP-Garten

Designing and building an expedition vehicle
Cultivation of biodynamic foods according to Demeter standards

Sep 2017 - Mar 2021

3 years 7 months

Erlangen, Germany

IT Partner

Siemens Mobility GmbH

1st/2nd level support for internal administrative departments
IT procurement for departments, teams, and individual requests
Advisory interface for hardware, software, and license management
Idea provider and advisor for internal IT processes

May 2016 - Jun 2017

1 year 2 months

Erlangen, Germany

IT Supporter

Sivantos GmbH

1st/2nd level support for hearing aids (software and hardware)
Interface for hardware defects from global dealers for replacement and claims
Handling complaints, testing, and simulation in a virtual environment

Jun 2015 - Apr 2016

11 months

Nuremberg, Germany

IT Technician

Pamec Papp GmbH

1st and 2nd level support
Handling incidents and ticket control following ITIL
Project-based tasks such as upgrading to new hardware and software systems
User administration in Active Directory

Sep 2014 - May 2015

9 months

Nuremberg, Germany

Senior Service Delivery Manager

Cortal Consors

Handling incidents and ticket control via BMC Remedy
Needs analyses and planning of IT organizational structure
Participation in continuous improvement processes (CIP)
Responsibility for internal projects in change management

Sep 2012 - Aug 2014

2 years

Nuremberg, Germany

IT Service Technician

Computacenter

Handling incidents and ticket control for major corporations
On-site customer support for requests, including insurance companies, banks, and industrial clients
Introducing new standards and ideas
Training internal staff and mentoring apprentices

Aug 2010 - Aug 2011

1 year 1 month

Bamberg, Germany