Sai (Kumar) N.
Senior ServiceNow Consultant
Experience
Jan 2023 - Present
2 years 10 monthsHayes, United Kingdom
Senior ServiceNow Consultant
Rackspace Technologies
- Defined and implemented ServiceNow ITSM & HRSD architecture for a healthcare transformation program.
- Partnered with stakeholders to map business processes to ServiceNow capabilities, covering Incident, Change, Problem, HR Case, and Employee Service Center.
- Designed integration patterns using REST APIs, SOAP, and IntegrationHub for seamless connectivity with external systems.
- Provided design governance for CMDB, Discovery, service mapping, and relationship modeling.
- Led workshops with IT and HR leadership to define solution roadmaps, security model, and automation opportunities.
Dec 2021 - Dec 2022
1 year 1 monthLondon, United Kingdom
Consultant
Deloitte MCS
- Implemented GRC solution aligned with ISQM1 audit & compliance framework for risk and audit teams.
- Designed workspace experience enabling real-time compliance reporting and risk insights.
- Collaborated with architects and business leaders to ensure traceability of business requirements into technical designs.
- Delivered workshops, UAT sessions, and design sign-offs with cross-functional stakeholders.
- Ensured adherence to best practices, scalability, and security in solution design.
Jan 2019 - Aug 2020
1 year 8 monthsChennai, India
Technical Analyst
Hexaware Technologies
- Designed and implemented Service Portal with custom widgets (e.g., OCR/Google Vision API integration, QR-based incident logging).
- Architected integrations with external applications using import sets, transform maps, and scripted web services.
- Led CMDB and catalog design, implementing reusable workflows and automation.
- Defined email templates, SLA configuration, and notifications for enterprise ITSM processes.
Jun 2017 - Nov 2018
1 year 6 monthsBengaluru, India
Project Engineer
Wipro Technologies
- Configured and enhanced ITSM modules (Incident, Change, Problem, Knowledge) and designed multiple service portals.
- Migrated configurations between environments, ensuring governance through update sets and documentation.
- Collaborated with enterprise architecture teams to align ServiceNow implementations with broader IT strategies.
Summary
Senior ServiceNow Consultant with 7+ years of consulting and implementation experience, specializing in enterprise-wide ServiceNow transformations across ITSM, ITOM, GRC, HRSD, Service Portal, and Integrations. Proven expertise in defining architectural blueprints, leading end-to-end implementations, and aligning platform capabilities with business outcomes. Skilled in stakeholder engagement, solution design, integration strategy, and governance for large-scale ServiceNow programs.
- Architectural Leadership: Designed scalable solutions for ITSM, ITOM Discovery, CMDB, GRC (ISQM1 framework), and HRSD deployments.
- Integrations & Automation: Extensive experience with REST/SOAP APIs, IntegrationHub, OAuth, SSO, webhooks, and third-party integrations (Azure, Qualys, Coupa, Jira, Twilio).
- Service Portal & Workspaces: Led design of modern self-service portals, HR portals, and workspaces with custom widgets and automation.
- Governance & Compliance: Expertise in CMDB data model governance, IRE/reconciliation, security model, domain separation, and audit frameworks.
- Stakeholder Engagement: Facilitated workshops, requirement gathering, solution validation, and design reviews with C-level and functional teams.
Languages
English
AdvancedEducation
Royal Holloway, University of London
Master of Science · Data Science and Analytics · Egham, United Kingdom
JNTU Kakinada
Bachelor of Science · Electronics and Communication Engineering · Visakhapatnam, India
Certifications & licenses
AWS Certified Cloud Practitioner
Microsoft Certified: Azure Fundamentals
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist (HAM, HR)
ServiceNow Certified System Administrator
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