Hiromi O.
Solution Consultant, Analytics
Experience
Nov 2024 - Present
1 year 1 monthSolution Consultant, Analytics
NiCE Japan Co., Ltd.
- Designed and deployed analytics solutions tailored for call centers, enabling sentiment analysis and root cause investigation from multi-channel data.
- Delivered training and ongoing support to ensure effective adoption.
- Built a cloud-based demo web application (Python + Flask) combining third-party APIs to automate speech recognition, sentiment analysis, and visualization for customer proposals.
Oct 2023 - Oct 2024
1 year 1 monthLanguage Specialist
Aceolution Japan (dispatched to Google Japan)
- Evaluated Gemini generative AI outputs for accuracy, factuality, and clarity.
- Curated and validated datasets to improve ASR and NLP performance in Google Assistant.
- Conducted QA and bug-fixing for Japanese corpus data.
- Collaborated across teams to ensure cross-lingual integration.
Feb 2022 - Sep 2023
1 year 8 monthsBusiness Analyst
Uniphore Technologies Japan
- Configured ASR and NLP engines for enterprise solutions.
- Designed conversation processes and analyzed call transcripts to extract patterns and summary entities.
- Performed root cause analysis and QA to enhance performance.
- Gathered client requirements and provided recommendations for product design and UX.
Apr 2021 - Feb 2022
11 monthsBusiness Development Assistant
PeopleCert International Ltd.
- Conducted market research and identified new partners in IT, project management, and language certifications.
- Facilitated onboarding and relationship management for new partners.
- Supported sales and business development managers in expanding the Japan market.
Jul 2020 - Jan 2021
7 monthsLinguist
LINE Japan
- Created and annotated corpora to enhance ASR models in Clova (smart speaker).
- Conducted quality testing and linguistic error analysis.
- Worked with cross-functional teams to refine ASR functionalities.
Mar 2018 - Mar 2019
1 year 1 monthMachine Intelligence Analytical Linguistic Project Manager
Google Japan (Temp via Robert Walters)
- Curated datasets to optimize ASR/NLP for Google Assistant.
- Designed Japanese queries for QA systems and evaluated accuracy.
- Performed corpus QA and bug resolution.
- Coordinated cross-functional collaboration on NLP data issues.
Apr 2016 - Mar 2018
2 yearsLinguistic Expert
Apple Japan
- Annotated Japanese input system data to improve usability.
- Developed annotation guidelines and managed external vendors.
- Conducted quality assurance audits to ensure data integrity.
Summary
Educator and NLP specialist with a background in Japanese language instruction, AI-based language technology, and international collaboration. Experienced in guiding learners to practical language proficiency, and in developing applications that combine linguistic insights with modern AI methods. Motivated to apply this unique combination of education, technology, and business skills to create solutions that help people communicate and learn effectively.
Languages
Japanese
NativeEnglish
AdvancedFrench
ElementaryEducation
Lancaster University
MA · Language Teaching in Applied Linguistics · United Kingdom
The Prefectural University of Kumamoto
MA · Japanese Linguistics and Teaching Japanese as a foreign language · Japan
Nara Institute of Science and Technology
Ph.D, Information Science · Computational Linguistics · Japan
...and 1 more
Certifications & licenses
Python 3 Engineer Certified Data Analysis
Japanese Language Teaching Competency Test
Japanese Ministry of Education
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