Hiromi O.

Solution Consultant, Analytics

Itabashi City, Japan

Experience

Nov 2024 - Present
1 year 1 month

Solution Consultant, Analytics

NiCE Japan Co., Ltd.

  • Designed and deployed analytics solutions tailored for call centers, enabling sentiment analysis and root cause investigation from multi-channel data.
  • Delivered training and ongoing support to ensure effective adoption.
  • Built a cloud-based demo web application (Python + Flask) combining third-party APIs to automate speech recognition, sentiment analysis, and visualization for customer proposals.
Oct 2023 - Oct 2024
1 year 1 month

Language Specialist

Aceolution Japan (dispatched to Google Japan)

  • Evaluated Gemini generative AI outputs for accuracy, factuality, and clarity.
  • Curated and validated datasets to improve ASR and NLP performance in Google Assistant.
  • Conducted QA and bug-fixing for Japanese corpus data.
  • Collaborated across teams to ensure cross-lingual integration.
Feb 2022 - Sep 2023
1 year 8 months

Business Analyst

Uniphore Technologies Japan

  • Configured ASR and NLP engines for enterprise solutions.
  • Designed conversation processes and analyzed call transcripts to extract patterns and summary entities.
  • Performed root cause analysis and QA to enhance performance.
  • Gathered client requirements and provided recommendations for product design and UX.
Apr 2021 - Feb 2022
11 months

Business Development Assistant

PeopleCert International Ltd.

  • Conducted market research and identified new partners in IT, project management, and language certifications.
  • Facilitated onboarding and relationship management for new partners.
  • Supported sales and business development managers in expanding the Japan market.
Jul 2020 - Jan 2021
7 months

Linguist

LINE Japan

  • Created and annotated corpora to enhance ASR models in Clova (smart speaker).
  • Conducted quality testing and linguistic error analysis.
  • Worked with cross-functional teams to refine ASR functionalities.
Mar 2018 - Mar 2019
1 year 1 month

Machine Intelligence Analytical Linguistic Project Manager

Google Japan (Temp via Robert Walters)

  • Curated datasets to optimize ASR/NLP for Google Assistant.
  • Designed Japanese queries for QA systems and evaluated accuracy.
  • Performed corpus QA and bug resolution.
  • Coordinated cross-functional collaboration on NLP data issues.
Apr 2016 - Mar 2018
2 years

Linguistic Expert

Apple Japan

  • Annotated Japanese input system data to improve usability.
  • Developed annotation guidelines and managed external vendors.
  • Conducted quality assurance audits to ensure data integrity.

Summary

Educator and NLP specialist with a background in Japanese language instruction, AI-based language technology, and international collaboration. Experienced in guiding learners to practical language proficiency, and in developing applications that combine linguistic insights with modern AI methods. Motivated to apply this unique combination of education, technology, and business skills to create solutions that help people communicate and learn effectively.

Languages

Japanese
Native
English
Advanced
French
Elementary

Education

Lancaster University

MA · Language Teaching in Applied Linguistics · United Kingdom

The Prefectural University of Kumamoto

MA · Japanese Linguistics and Teaching Japanese as a foreign language · Japan

Nara Institute of Science and Technology

Ph.D, Information Science · Computational Linguistics · Japan

...and 1 more

Certifications & licenses

Python 3 Engineer Certified Data Analysis

Japanese Language Teaching Competency Test

Japanese Ministry of Education

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