Efrain Pacheco

SAP RE-FX Consultant

Medellín, Colombia

Experience

Nov 2024 - Mar 2025
5 months
Colombia

SAP RE-FX Consultant

Accenture Colombia

  • Implementing lease in and lease out for managing car rental, industrial equipment and machinery for energy generation, and real estate spaces like containers, buildings, and properties.
  • Using customer contracts for billing solar panel leases as well as recording energy consumption for later process billing.
  • Setting up financial lease out and right of use lease in for those contracts where the international regulation applies.
Jan 2024 - Dec 2025
1 year
Peru

SAP FSM and EAM/APM consultant

NTT Data Perú

  • SAP EAM implementation in Luz del Sur in Peru, energy transformation and distribution industry.
  • Analysis of the integration between SAP EAM, SAP FSM and APM (Asset performance management), architecture and functional process designing.
  • Developing technical specs for EAM, APM and legacy integration, order maintenance, measuring point, measure documents and equipment.
Jan 2021 - Dec 2023
2 years
Costa Rica

SAP Field Service Architect

Inetum

Solution architect for SAP FSM process integrated with e-commerce and ERP CS, modeling service process in the aeronautics industry for the Costa Rican airports by deploying SAP FSM along with commerce and ERP CS/SD solutions.

Jan 2021 - Dec 2023
2 years
Colombia

SAP FSM and C4C Consultant

SAP Colombia

SAP business consultant for field service process in financial service industry, also working in the integration flow between SAP C4C, SAP FSM mobile and S4HANA SOM by using standard integration flow and custom.

Jan 2020 - Dec 2025
4 years

SAP Consultant for FSM, CX short projects

C2S Consulting, NTT Data, Keyrus, VisionOne

  • SAP functional and technical consultant for deployment standard and custom flow in several clients in Colombia, Puerto Rico, Chile and Brazil.
  • Business process advisory on S4HANA Services, technical solution proposal for service order replication to FSM.
  • Enhancement on the ODATA services and CPI iflow, testing integration between S4HANA and FSM by using API restful and SOA.
  • SAP Analytic cloud and FSM integration, and data extraction designing.
  • Designing custom solutions to manage technician warehouse, serialized materials in the mobile execution stage.
  • Integration flow definition and integrated testing from S/4HANA to FSM.
  • C4C Service ticket configuration for service complaint and return process, process flow deployment for service ticket resolution and monitoring through reports and workflows.
  • C4C Sales enhancements on the Cement production and operation in Polpaico company.
  • Pricing determination configuration and integration to S/4HANA SD, API deployment for geolocation to optimize the delivery time between supply centers and customer sites.
Jan 2020 - Dec 2021
1 year
Mexico

SAP RE-FX Architect for Business Process Transformation

EY México

  • Designing an end-to-end business process for the engineering, construction, and operation of building and spaces, so that efficiently plans, designs, constructs, and manages buildings and infrastructure.
  • Providing guidance to consultant teams and meeting business gap to recommend solutions and integrated with different SAP solutions.
  • Business flows integration between contracts management in construction and maintenance areas, portfolio management and the integration with operational and commercial areas.
Jan 2020 - Dec 2025
5 years

SAP Consultant for RE-FX IFRS16 short projects

Tivit, Loyic, Qualtop, Axity

  • SAP support on the IFR16 solution at several industries, oil and gas, banking and health, and different countries: Cota Rica, Mexico, Spain and US.
  • Setting new functionalities attached to asset accounting, making adjustment on the current enhancements to improve the business process.
  • Implementing TCI notes and regression testing for the scenarios: short and long-term reclassification, multi-currency valuations, subletting, early termination, and incentives scenarios.
  • Designing functional specifications, testing and delivery enhancements for massive IFRS16 contract copying process.
  • SAP RE-FX migration test from S4HANA 1609 to 2020.
  • Implementing SAP RE-FX and MM integration for a major Winery and vineyards company in LATAM.
  • Configuration of the RE module and its integration with the MM module through the processes of creating purchase orders, orders, framework contract, and account determination in MM & RE.
Jan 2020 - Dec 2020
1 year
Colombia

SAP Consultant

Indra Colombia

SAP RE-FX IFRS16, implementation of RE-FX for crude oil transportation Company OCENSA, Colombia. Process flow design for the integration of the IFRS solution with FI, MM, and AM.

Jan 2019 - Dec 2020
1 year
Monterrey, Mexico

SAP RE-FX Consultant

EY México

  • Designing and deploying business enhancements in SAP RE-FX for Retail Company (Soriana).
  • Business workflows designing for Renewal and Notice functionality, Contract offer process, Approval of credit conditions into the contract, simplification of process flow by setting RE Credit and debit one-time posting and rents based on sales report into periodic posting.
Dec 2017 - Jun 2018
7 months
Colombia

SAP CRM and RE-FX Consultant

Perceptio

  • Public sector: working on middleware troubleshooting on Public Sector (COMFAMA) integration in ERP: contract accounting data (contract account, PSOB, contract partner).
  • Banking: SAP CRM and S4HANA 1509 Business partner integration by using CRM Middleware and the BP new approach in S4HANA or CVI. Also, customer-vendor integration in S4 and CRM replication of master data, troubleshooting incidents.
  • Retail: SAP RE-FX at Grupo EXITO to search rental object, contract offer process, and contract adjustment. Customer-Vendor integration and BP synchronization.
  • Adjustments on the account determination for RE-FX lease-in and lease-out; testing and setting in accounting and settlement process of rental objects and contracts at SURAMERICANA an insurance company.
Apr 2017 - Feb 2019
1 year 11 months
Peru

CRM Consultant

IBM

  • Working as CRM consultant for services process and sales on Ferreyros CAT Dealer based on the new SAP approach for CRM (simplified solution) in S4HANA as module solution.
  • Designing service order process for In-house repair of main equipment and component in workshops, also Field Service process for equipment repair on customer site, both processes based on the standard services cycle as request order, in-house repair order, diagnosis, quotation, and service order confirmation stages.
Oct 2016 - May 2017
8 months
El Salvador

SAP CRM Consultant for IS-U (Utility) EHP7.3

Ayesa

  • SAP CRM IS Utilities experience doing customization and improvements on SAP CRM master data replication through CRM Middleware.
  • Initial download optimization by setting up features for improving data and transactional objects synchronization.
  • Utility general background knowledge in SAP CRM and SAP IS-U for master data replication, contract, business agreement, business partner, and technical objects like POD, connection Object, and Installation (ibase).
Jan 2015 - Dec 2016
1 year
Santiago, Chile

SAP RE-FX Consultant

EY Chile

  • SAP RE-FX for Aeronautical and commercial spaces in Santiago International Airport SCL.
  • Gathering business requirements to design and implement SAP Real Estate Flexible solution also the creation of test cases, test scheduling, and execution, key user training, go-live support, and post-go-live support.
  • Commercial lease-out for periodic posting.
  • Sales-based settlement lease-out.
  • Master data modeling for commercial and aeronautical spaces.
  • FI and RE-FX accounting integration for account receivable by periodic, sales, and credit processes.
Jan 2015 - Dec 2015
1 year
Medellín, Colombia

SAP CRM Consultant for Financial Services

SAP Colombia

  • SAP CRM Account Origination issue resolutions for financial services in BANCOLOMBIA.
  • Designing strategy for Data Cleansing creation and delete about 45 million records.
  • Web Service testing and definition.
  • Web UI enhancement and adjustment.
  • Functional and technical spec for enhancements on Web UI, interfaces, batch inputs, and legacies’ interfaces through SOA services.
Aug 2014 - Dec 2015
5 months
Lima, Peru

SAP CRM Consultant

Celeritech Solutions International

RIMAC is a Peruvian insurance and Reinsurance Company, part of local financial group Brescia, which is the country's oldest insurance company, specializing mainly in the areas of health and life insurance.

Jan 2014 - Dec 2015
2 years
Medellín, Colombia

SAP RE-FX Consultant for IFRS17

Everis

  • Adapting IFRS - NIC17 leasing rules in SAP RE-FX solution at UNE telecommunications.
  • Designing, configuring, and developing a functional and technical solution for IFRS compliance lease accounting by using standard configuration and built-in linear method for finance leasing.
Jan 2014 - Mar 2014
3 months
Medellín, Colombia

SAP ISA Consultant (B2B ERP ecommerce)

Grupo Nutresa

Upgrading SAP ISA B2B scenario to 7.3 in Grupo NUTRESA, one of the largest food companies in Colombia.

Jan 2011 - Dec 2013
1 year
Lima, Peru

Consultor SAP CRM/SD for Web Channel B2C Commerce

Deloitte

SAP CRM leader consultant for Sales, Middleware, and Web Channel (CRM e-commerce) process for BELCORP cosmetic the largest skincare Company in Latin-American.

Jan 2011 - Dec 2013
1 year
Costa Rica

SAP CRM Consultant for IT industry

GBM (IBM Alliance)

CRM Consultant for master data replication through Middleware, Sales, and Service process support.

Jan 2010 - Dec 2011
1 year
Caracas, Venezuela

SAP CRM Middleware

SAP

Integrating SAP CRM Sales/Service model with ECC- SD module through CRM Middleware for billing process at BANESCO (Banking).

Nov 2010 - May 2011
7 months
Colombia

SAP CRM Solution Owner

Sabmiller

Working at SABMiller as CRM Solution Owner for supporting SD and mDSD integration with CRM to leverage Sales Force Automation (SFA) processes in Ecuador, Peru, and Colombia.

Sep 2010 - Nov 2010
3 months
Venezuela

SAP SD Consultant

IBM Venezuela

  • SAP SD Consultant for modeling and customizing intercompany scenario, for pharmaceutical company in Venezuela (Fundacion BADAN).
  • Testing and end-user training.
Jun 2010 - Aug 2010
3 months
Santiago, Chile

SAP RE-FX Consultant

IBM

  • Implementing SAP RE-FX in ENTEL PCS for managing Rental Objects for the telecom industry.
  • Condition types, flow types and account determination customization, accruals.
  • Commercial/Technical Lease-Out/In.
  • Real Estate Contract, rent condition, rent adjustments, notice period.
  • Customer-BP Synchronization (tenant and landlord roles).
Sep 2008 - Feb 2009
6 months
Bogotá, Colombia

SAP CRM Consultant

IBM Venezuela

Business support for master data configuration: organizational structure, customers, IBase, activities, quotation, and service orders through Interaction Center for GECOLSA – Caterpillar.

Apr 2008 - Aug 2008
5 months
Caracas, Venezuela

SAP Plant Maintenance consultant (Consolidation Project)

IBM Venezuela

Plant Maintenance consultant for migration and customizing maintenance processes, merging five plants and nine different business processes at Empresas Polar, largest food, and drinking company in Venezuela.

Feb 2007 - Feb 2008
1 year 1 month
United States

SAP Consultant for IS-Automotive

IBM US

  • Coordinating global General Motor implementation of SAP VMS in South America.
  • General Motors Global Warranty Project to rollout VMS, WTY and Dealer portal in the following countries: Colombia, Venezuela, Ecuador, Chile, and Argentina based on US.
Apr 2006 - Oct 2006
7 months
Caracas, Venezuela

SAP CRM Consultant for Marketing and MW

IBM Venezuela

  • CRM Marketing and Middleware consultant for campaigns/promotion, marketing plan, list management, and segmentation in E-Gama Supermarkets.
  • Master data modeling and configuration for BPs, pricing, products, and customer hierarchies.
Feb 2004 - Nov 2005
1 year 10 months
Madrid, Spain

SAP PM Functional Analyst

CANTV Telecomunicaciones

  • Technical consultant for configuration and modeling of Telecom Products and Services using Variant Configuration SD-VC/IPC (CRM 4.0 implementation).
  • Modeling and configuring the Installed Base: equipment, warranties, and individual objects.
  • Designing and building the Sales and Service Organizational Structure and integration with the ERP HR module.
  • Designing the customer hierarchy model for individuals, groups, and organizations.
  • Integrating CRM-ERP through CRM Middleware: Serialized Equipment, Product and Material Hierarchy (MM), Customers, Employees, HR organizational structure, and sales orders.
  • Designing case management for handling and tracking incidents on Telecom services and products, billing and post-sale service complaint management.
Jan 2004 - Dec 2005
2 years
Venezuela

SAP CRM Functional Expert

CANTV telecommunications

Modeling and customizing of Install Base, Customer master data, Sales Organizational structure, Territory management, elaborating functional specs for integrating master data with CRM Services and Sales modules.

Feb 2003 - Aug 2003
7 months
Venezuela

Real Estate Management Consultant

CANTV Telecomunicaciones

  • Real Estate Management implementation for managing CANTV corporation's properties (Classic Real Estate implementation and rollout).
  • Configuration of Master Data, Lease Contracts, Condition Classes, Account Determination, condition adjustments by CPI, percentage, and free.
  • Designing, configuring, and loading Lease Objects: antennas, radio bases, commercial offices, buildings, central offices, land.
  • Configuring integration of RE, PM, and FI modules.
  • Functional and technical post-production support.
Jan 2002 - Dec 2004
2 years
Venezuela

SAP PM Consultant

CANTV Telecommunications

Rollout project for Customizing of Master Data, Maintenance Order, Maintenance Planning and Strategies, Refurbishment process of land network, Breakdown notifications, Bill of material, functional support post go live in PM 4.6c and its integration with MM/FI.

Jan 1998 - Dec 2002
4 years
Venezuela

SAP PM Functional Analyst

Movilnet Telecommunications

  • Implementing SAP PM 3.1h for the largest Wireless service provider in Venezuela.
  • Upgrading current PM process on 4.6, modeling current process based on the new functionalities or deltas in PM.
  • Designing and customizing Master Data and functional process, Equipment and Functional Locations, Bill of materials, Notifications, Maintenance Planning and Strategies, Task List.
  • Configuration maintenance processes for Work Orders and trouble tickets.

Summary

Design, building and configuring applications to meet business requirements, working on different SAP platforms and solutions, hands-on experience in SAP ERP and CRM through multiple industries, like consumer products and gods, beverages, retail, automotive, insurance, public sector, health, banking, service, heavy equipment, utilities, and telecommunications. Fully oriented to customize standard SAP process to get the best benefits from SAP applications.

Languages

Spanish
Native
Portuguese
Advanced
English
Elementary

Education

Oct 1995 - Jun 2000

Universidad Central de Venezuela

Bachelor on Computer Science · Computer Science · Caracas, Venezuela

Oct 1990 - Jun 1994

Instituto Técnico Superior Universitario Rivero Palacio

Computing Technician degree, program developer · Caracas, Venezuela

Certifications & licenses

SAP Certified Application Associate-SAP S/4HANA Cloud (public)-Service Implementation

SAP Certified Application Professional - Sales with SAP CRM 7.0 EHP1

SAP Certified Application Associate - CRM Fundamentals CRM 7.0 EhP1

SAP Certified Application Associate - SAP Sales Cloud 2011

SAP Certified Application Associate - SAP Service Cloud 2011

SAP Certified Application Associate – SAP FSM (Field Service Management 2005)