Andreas Schott
Project Manager Contact Center Project
Experience
Jul 2024 - Present
1 year 1 month Germany
Project Manager Contact Center Project
Colt Technology Services GmbH
- Project organization and control: setting up and leading efficient project structures, defining roles, responsibilities, and communication paths.
- Time management and deadline compliance: creating and tracking precise schedules, identifying and resolving potential delays.
- Documentation: preparing detailed minutes, project plans, and reports, ensuring traceability and transparency.
- Change management and scope documentation: producing change reports, documenting changes in the Scope of Work (SOW).
- Scope management: proactively identifying and analyzing deviations from scope, transparently communicating with stakeholders.
- Reporting to management and stakeholders: regular progress reports on milestones, budget status, and risks, supporting strategic decisions through clear communication.
Sep 2023 - Sep 2024
1 year 1 month Munich, Germany
Project Manager Business I Data Protection B2P
Telefonica Deutschland GmbH & Co. OHG
- Project organization and structuring: leading and managing data security processes in the business-to-partner sector (B2P), including organizing and running workshops, team meetings, and decision-making bodies to effectively manage project structure.
- Milestone and schedule management: establishing clear timelines to optimize data protection practices and strategic developments in B2P, ensuring legal requirements and company goals are met.
- Documentation and reporting: responsible for creating and maintaining change reports and current-state documentation, plus regular reports to management and stakeholders for progress tracking and transparency.
- Identifying deviations: detecting and highlighting deviations from the planned scope in collaboration with data protection officers to ensure compliance.
- Communicating with departments, auditors, and service providers: managing the interplay between various stakeholders to foster constructive collaboration and achieve project goals.
- Actively contributing to the BfDI audit, integrating insights and feedback immediately into process improvements.
- Building a process for internal assessments: developing and implementing a clear, structured process for systematic evaluation of data protection practices and compliance.
- Training concepts and skill development: creating and delivering training programs to support competency growth, focusing on data protection and compliance, advising and assisting internal teams and partners to ensure everyone understands and applies required standards and practices.
- Key tools: EXCEL, POWERPOINT, MS TEAMS, SHAREPOINT, CONFLUENCE, JIRA
Jun 2023 - Oct 2023
5 months Oldenburg, Germany
Consulting (Agile) Coaching
BTC AG
- Current-state analysis: identifying obstacles and optimization opportunities.
- Defining a target vision and developing solution strategies aimed at boosting efficiency.
- Optimizing current and introducing effective (agile) methods and processes.
- Team-level and individual coaching as needed.
- Planning and facilitating rituals.
- Promoting team collaboration and cooperation.
- Mediating conflicts within the team or at interfaces.
- Coaching individual team members (based on predefined roles).
- Success measurement: defining concrete metrics to evaluate the effectiveness of applied methods and workflows.
- Key tools: EXCEL, POWERPOINT, MS TEAMS, SHAREPOINT
Dec 2021 - Apr 2022
5 months Berlin, Germany
Project Support (Project: Spin-off and Build-up of New Financial Sector Organization)
Dynacon GmbH
- Preparing and supporting change communication for executive management.
- Leading organizational development workshops.
- Cross-project coordination.
- Key tools: EXCEL, POWERPOINT, MS TEAMS, SHAREPOINT, WORDPRESS, CONFLUENCE, JIRA
May 2021 - Feb 2023
1 year 10 months Berlin, Germany
Digitalization Consultant (Project: Managing and Supporting Social Security Digitalization Initiatives)
Dynacon GmbH
- Gathering requirements from various stakeholders.
- Designing solution concepts and implementing third-party software.
- Specifying requirements for integrating the digitalization strategy.
- Coordinating project phases and reporting to management.
- Key tools: EXCEL, POWERPOINT, MS TEAMS, SHAREPOINT, WORDPRESS, CONFLUENCE, JIRA
May 2021 - Sep 2021
5 months Munich, Germany
Project Support (Project: SaaS CRM Tool Launch in Healthcare)
Dynacon GmbH
- Building and expanding the knowledge base for end users.
- Training pilot customers on initial login to the SaaS solution.
- Supporting testing activities.
- Key tools: EXCEL, POWERPOINT, MS TEAMS, SHAREPOINT, WORDPRESS, CONFLUENCE, JIRA
Apr 2021 - Feb 2023
1 year 11 months Munich, Germany
Lead Consultant
Dynacon GmbH
- Leading complex transformation projects with a focus on change management, change communication, and project management.
- Guiding strategic change and organizational development processes and ensuring high-quality process support for clients.
- Advising on individual projects and developing concepts in change management, change communication, and digitalization.
- Facilitating workshops and other event formats.
- Monitoring market trends and focusing on new impulses in change management, digitalization, and project management.
- Key tools: EXCEL, POWERPOINT, MS TEAMS, SHAREPOINT, WORDPRESS, CONFLUENCE, JIRA
Oct 2020 - Apr 2021
7 months Bonn, Germany
Project Manager/Consultant
AOK Systems GmbH
- Technical leadership of 25 project team members.
- Leading, managing, and coordinating the advancement of the electronic patient record, digitalizing treatment and cost plans, and sick leave certifications.
- Consolidating product requirements and delivering them as services on the platform.
- Managing external and internal stakeholders.
- Owning success accountability and ensuring all project goals are met.
- Identifying and implementing process standardizations to improve products.
- Launching the ePA on 01.01.2021.
- Collaborating with international teams in an agile project.
- Requirements management with Gematik for technical specifications.
- Hybrid project management aligned with established release cycles.
- Key tools: EXCEL, POWERPOINT, MS TEAMS, SHAREPOINT, CONFLUENCE, JIRA, MIRO
Jul 2019 - Sep 2020
1 year 3 months Cologne, Germany
Manager Operational Data Protection
Unitymedia GmbH
- Project volume up to €300K | Technical leadership of 5 staff.
- Acting as the interface between the company and data protection & legal departments.
- Ensuring compliance with all legal and internal data protection requirements.
- Supporting the company merger regarding data transfer.
- Assisting departments with measures to achieve GDPR compliance and internal audits.
- Key tools: EXCEL, POWERPOINT, ACCESS, WEBEX, SHAREPOINT, CONFLUENCE, JIRA
Apr 2016 - Jun 2019
3 years 3 months Cologne, Germany
Project Manager Indirect Retail
Unitymedia GmbH
- Budget of €500K | Project volume up to €5M.
- Technical leadership of 15 project team members.
- Implementing indirect retail as a sales channel at Unitymedia.
- Co-developing the indirect retail strategy and leading the indirect sales program.
- Owning, managing, and controlling the channel budget.
- Managing 12 subprojects in multi-project management.
- Serving as the internal interface to retail: cross-department collaboration.
- Managing partner relationships through organizing partner events.
- Restructuring communication processes for transparency and efficiency.
- Developing agile sales projects.
- Introducing a sales map to track all revenues and potential increases.
- Monitoring KPIs of various sales activities, enabling market change insights and partner performance evaluation.
- Increasing revenue through targeted market actions with marketing and analytics teams: savings reinvested into new sales channels.
- Defining and implementing the “Partner Dialog,” a modern way of exchanging and collaborating with business partners.
- Key tools: EXCEL, POWERPOINT, ACCESS, WEBEX, SHAREPOINT, CONFLUENCE, JIRA
Sep 2014 - Mar 2016
1 year 7 months Cologne, Germany
Business Consultant Insurance
msg Systems AG
- Developing internal concepts for commission processes.
- Drafting the legal LVRG regulation and resulting requirements for insurers.
- Creating an internal specialist concept for sales reporting.
- Defining digital deployment options and interfaces for sales.
- Winning projects with an LVRG implementation concept for an insurer in partnership with PEGA.
- Expanding project fields and acquiring further projects, e.g., integration of a sales application for desktop and mobile.
- Key tools: EXCEL, POWERPOINT, ACCESS, WEBEX, SHAREPOINT, CONFLUENCE, JIRA
Aug 2012 - Jul 2014
2 years Frankfurt, Germany
Sales Support IT - DVAG
Atlas Dienstleistungen für Vermögensberatung GmbH
- Supporting the rollout of new CRM sales software.
- Facilitating system and user training for financial advisors.
- Creating concepts and trainer guides for mobile iPad use in the field.
- Developing solution portfolios for field sales.
- Analyzing sales requirements and integrating them into project processes.
- Co-developing, testing, and launching a cloud-based sales support system for customer advising.
- Developing usability concepts for the sales cloud system.
- Contributing to CRM system enhancements.
- Key tools: EXCEL, POWERPOINT, WEBEX, CONFLUENCE, JIRA
Frankfurt, Germany
Project Manager for Web-Based Training Solution for Field Sales
Atlas Dienstleistungen für Vermögensberatung GmbH
- Strategic direction of the lifelong learning initiative.
- GAP analysis of existing knowledge transfer channels.
- Market analysis of available platform solutions.
- Recommending partners and action plans for implementation.
- Preparing and leading cross-department workshops for realignment.
- Key tools: EXCEL, POWERPOINT, WEBEX, CONFLUENCE, JIRA
Munich, Germany
Business Consultant Operations Organization (Project: Integration of Private Health Insurance at Allianz Germany AG)
msg Systems AG
- Project volume of €500K | Technical leadership of 3 project staff.
- Gathering requirements from various stakeholders.
- Specifying and coordinating in collaboration with relevant departments.
- Reporting directly to management.
- Communicating status, issues, and delays.
- Representing the product in key meetings (JFs, scope workshops, etc.).
- Managing defects: receiving, categorizing, and assigning defects.
- Key tools: EXCEL, POWERPOINT, ACCESS, WEBEX, SHAREPOINT, CONFLUENCE, JIRA
Summary
Implementation-driven innovation leader with 10 years of experience strategically evolving internal structures for maximum efficiency and value creation
Strong skills in reliably leading cross-functional, strategic, and complex programs, projects, or subprojects
- Agile (multi-)project management
- Budget management & controlling
- Strategy development
- Process optimization
- Sales management
- CRM
- GDPR data protection
- Customer value analysis
- KPI analysis
- Monitoring & reporting
- Presentation
Creating collaborations within the company and with partners
- Building transparency
- Improving internal communication
- Digitalizing processes
- Implementing modern IT tools
Appreciative leader who builds strong teams with exceptional dedication and organizational talent and inspires others toward common goals
- goal-oriented
- team player
- resilient
- forward-thinking
- flexible
- responsible
Languages
German
Native
English
Elementary
Education
Oct 2007 - Jun 2011
Rheinische Fachhochschule Köln
Diploma in Business Administration · Cologne, Germany
Certifications & licenses
AI Summer School HUB
Startplatz
CPRE Foundation Level I
IREB
Data Protection Specialist
DEKRA
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