Abhijit S.
Senior Product Support Analyst
Experience
Jun 2025 - Present
7 monthsSenior Product Support Analyst
Infor India Pvt. Ltd.
- Investigate and resolve ERP application issues (functional).
- Analyse logs, data, and configurations to identify root causes.
- Provide timely, clear responses to client queries via service now systems.
- Handle escalated issues with urgency and professionalism.
- Act as SME for Infor XA modules.
- Guide users on best practices and system usage.
- Work with R&D, QA, and consulting teams to address bugs and enhancement requests.
- Support product upgrades, patching, and migrations.
- Create solution articles and maintain knowledge base content.
- Document troubleshooting steps and resolution paths.
- Identify recurring issues and recommend product or process enhancements.
- Participate in internal reviews to improve support efficiency.
- Proficient in Infor tools (Net-Link, Power-Link, ION, Ming.le).
- Use SQL, log analysers, and ticketing systems effectively.
Feb 2014 - May 2025
11 years 4 monthsSr. Consultant / Business Analyst
Birlasoft
- Participate in full project lifecycle of new implementations and upgrades for INFOR XA (MAPICS) modules (IFM, COM, EPDM, Power-Link, System-Link, Net-Link) and INFOR EAM.
- Collaborate with business stakeholders to analyse requirements, gather user stories, and translate them into technical solutions.
- Design, configure, and customize applications to meet specific business needs and optimize processes.
- Conduct unit testing, integration testing, and user acceptance testing (UAT).
- Develop and deliver training materials and conduct end-user training sessions on application functionality and troubleshooting techniques.
- Provide technical support to end-users, diagnose and troubleshoot issues including performance and data integrity problems.
- Resolve incidents and service requests using established support processes.
- Monitor system performance and implement proactive measures to prevent disruptions.
- Maintain system stability and security by performing maintenance tasks, applying patches, and implementing security updates.
- Collaborate on design, development, and implementation of new features and enhancements for INFOR XA and INFOR EAM applications.
- Plan and execute application rollouts, including data migration, system cutover, and post-implementation support.
- Ensure smooth transitions to new application versions and releases.
- Maintain accurate documentation for system configurations, user guides, and troubleshooting procedures.
Mar 2013 - Feb 2014
1 yearBusiness Analyst
GeoTech Pvt. Ltd.
- ERP implementation
- Requirement and gap analysis
- Client and team coordination
- ERP training
- Post-implementation support
Feb 2012 - Feb 2013
1 year 1 monthBusiness Analyst ERP
Sysfore Tech. Pvt. Ltd.
- Openbravo ERP business analysis
- Design and development of ERP procedures
- System testing
- Business process analysis
- Client and team communication
- Issue troubleshooting
- Project reporting
- Documentation
Feb 2011 - Jan 2012
1 yearLead Consultant
Promantia Pvt. Ltd.
- Requirement analysis
- Implementation planning
- ERP configuration (finance, tax, costing, budget, procurement, sales)
- Application support
- User training
Jun 2010 - Jan 2011
8 monthsERP Consultant
Nexus Tech. Pvt. Ltd.
- Finance module implementation
- Client and organization setup
- General account settings
- Receivables, payables, assets management
- Tax configurations
Jun 2007 - May 2010
3 yearsERP Consultant
Wikiocean
- Finance module functionality
- Team leadership
- Implementation plans and methods
- Process flow analysis
- Excise module specificity
Jul 2005 - May 2007
1 year 11 monthsAccounts & Finance Executive
Bajaj Auto Ltd.
- End user of ERP software
- Core finance and accounting transactions
- Receivables and payables management
Summary
Highly motivated and results-oriented ERP professional with over 20 years of experience in successful implementation and support projects across diverse industries. Proven expertise in business applications such as INFOR XA (MAPICS), Power-Link, System-Link, Net-Link, SAP FICO, INFOR CSI, and Openbravo ERP. Strong understanding of core business operations including Finance, Sales, CRM, and EAM.
Extensive experience in all phases of the ERP lifecycle, including project planning and execution, business process analysis, requirement gathering, gap analysis, client and development team coordination, functional testing, user training, post-implementation support, and documentation.
Proven ability to effectively manage projects, meet deadlines, and exceed client expectations. Seeking a challenging role that leverages my technical expertise and project management skills to contribute significantly to organizational success.
- Reduced implementation timelines by 15% on a recent project.
- Successfully implemented ERP solutions for 8 clients across industries.
- Developed and implemented custom process to extract recoverable VAT values from purchase transactions and maintain account to reclaim it.
- Automate month end and year end processes along with summery reports, it optimizes processing time by 60%.
Languages
English
AdvancedHindi
AdvancedEducation
Jun 2008 - Apr 2009
Society For Information Technology Development
Diploma, Information Technology · Information Technology · Jorhat, India
Jun 2007 - Apr 2009
Pune University
Master of Commerce · Administration & Finance · Pune, India
Jun 2002 - Apr 2005
Pune University
Batchlor of Commerce · Tax, Accounting and Finance · Pune, India
Certifications & licenses
Certified ScrumMaster® (CSM®)
Scrum Alliance
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