Abdullah Abdullah
Technical Program Manager - IT & Corporate Social Responsibility (CSR)
Experience
Technical Program Manager - IT & Corporate Social Responsibility (CSR)
Maxon Computer GmbH (a Nemetschek Company)
Led cross-functional compliance and IT programs spanning infrastructure, security, legal, and executive stakeholders, ensuring audit readiness and regulatory alignment.
Acted as single point of ownership for IT governance and CSR programs, defining scope, milestones, risks, and success metrics.
Partnered directly with VP of IT as a governance and control counterpart, supporting security incidents, compliance posture (ISO 27001, GDPR, SOC 2), and executive reporting.
Supported organizational readiness for emerging EU regulations, including the EU Cyber Resilience Act (CRA) and EU AI Act, by analyzing regulatory requirements, identifying governance and compliance impacts, and aligning internal policies and control processes.
Designed and scaled data collection and reporting processes for CSR and regulatory reporting across group and subsidiary level.
Drove process improvements and standardization, increasing transparency, predictability, and audit readiness.
Technologies and tools: Office 365 Power BI, MS SharePoint, MS Word, MS Excel, MS Teams, Zendesk, Confluence, JIRA, Vanta.
IT Governance Specialist
Quipu Gmbh
Led end-to-end compliance programs for PCI DSS, ISO 27001, ISO 20000-1, and ISO 9001 in a regulated fintech environment.
Coordinated internal, external, and customer audits, managing timelines, evidence readiness, stakeholder alignment, and remediation tracking.
Designed and implemented controls, processes, and documentation frameworks aligned with infrastructure, service management, and security requirements.
Conducted internal audits and risk assessments, identifying gaps and driving remediation across engineering, IT operations, and service teams.
Partnered with IT operations to embed compliance into incident, change, and service management workflows.
Technologies and tools: Office 365 Power BI, Power Automate, Planner, Analytics Plus, MS SharePoint, ManageEngine ServiceDesk-Plus, Gemini, ITIL, MS Word, MS Excel, MS Teams.
Student Trainee
Quipu Gmbh
Prepared the company for ISO 20000-1 and ISO 9001 audits and compliance.
Prepared the company for PCI DSS audits and maintained PCI DSS compliance.
Prepared the company for ISO/IEC 27001 audits and maintained ISO/IEC 27001 compliance.
Set compliance objectives and supported target achievement.
Prepared documentation, reports, and procedures using Power BI and Analytics Plus.
Supported analysis and review of performance to maintain service quality standards as per ISO certification requirements.
Supported Service Desk Plus/MSP improvement, including improving workflows and functionalities of the service desk.
Supported the structure and workflow of document management.
Supported ISO 20000 processes such as documentation management, planning, and implementing service improvement.
Technologies and tools: Power Automate, Power Apps, Power BI, Analytics Plus, SharePoint, ManageEngine ServiceDesk-Plus, ITIL, MS Word, MS Excel, MS PowerPoint.
Software Engineer
Tata Consultancy Services
Solved production tickets and worked on release tasks.
Monitored and resolved failed night and early morning scheduled production jobs, providing 24x7 on-call support.
Conducted detailed analysis and re-design of existing old batch cycles.
Provided functional knowledge to team members.
Allocated tasks to offshore teams based on functional and technical perspective and client priorities.
Performed coding and unit testing of requirements.
Worked on Agile methodology software development to reduce delivery time.
Conducted impact analysis and resolved mission-critical issues.
Implemented process changes to improve cost efficiency.
Technologies and tools: MS Word, MS Excel, MS PowerPoint, COBOL, JCL, DB2, JIRA, CA7 Scheduler, Confluence, SPUFI, File Aid, TSO/ISPF, OS/390, REXX, GDGs.
Product Developer
CeleritiFin Tech Services (An HCL & CSC company)
Performed software development using agile methodologies.
Designed and executed product life cycles according to requirements and analysis.
Developed APIs for specific services in consultation with business analysts.
Performed unit and functional testing.
Tools and technologies: MS Excel, MS Word, MS PowerPoint, Librarian, Subversion, Jazz, JIRA, SOAPUI, COBOL, Java, JCL, DB2, VSAM, Open Legacy, Confluence, Workday, MS Outlook.
Product Developer
Computer Sciences Corporation (Now DXC Technology)
Designed and coded COBOL applications for web services.
Maintained existing modules and supported client logs.
Created and executed test cases and test suites.
Provided training to new team members.
Prepared detailed system understanding documents.
Created test data.
Technologies and tools: COBOL, Java, JCL, DB2, VSAM, CICS, MS Word, MS Excel, MS PowerPoint, Librarian, File Aid, Jazz, JIRA, SOAPUI, Workday.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (7.5 years) and Banking and Finance (5.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (12 years), Quality Assurance (10 years), Audit (4 years), Product Development (4 years), Operations (2 years), and Project Management (1 year).
Skills
Compliance: Iso 20000-1 & Iso 9001, Iso 27001, Pci Dss (Payment Card Industry Data Security Standard)
Programming: Python, Java, R, C, C++, Html, Cobol, Jcl
Data Visualisation: Power Bi, Analytics Plus, R
Database: Db2, Vsam, Oracle 10g
Jobs Scheduler: Ca7
Operating Systems: Windows, Linux, Ibm Z/os
Good Communication Skills Gained Through School, Office And Participating In Co Curricular Activities.
Languages
Education
Frankfurt University of Applied Sciences
MSc, High Integrity Systems · High Integrity Systems · Frankfurt, Germany
Hamdard University
Bachelor of Technology, Computer Science · Computer Science · New Delhi, India
Certifications & licenses
ITIL V4 - Foundation certification
ITIL V4 - Specialist: High velocity IT certificate
ITIL V4: Leader Digital And IT Strategy Certificate
ITIL V4: Managing Professional Certificate
ITIL V4: Specialist: Create Deliver And Support
ITIL V4: Specialist: Drive Stakeholder Value Certificate
ITIL V4: Strategic Leader Certificate
ITIL V4: Strategist: Direct Plan And Improve Certificate
Profile
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