Abdul B.
Senior Instructional Designer / Technical Writer
Experience
Senior Instructional Designer / Technical Writer
UTDS Optimal Choice
- Developing comprehensive training materials, user guides, and e-learning content for SaaS, CRM, and booking platforms to support seamless user adoption and product enablement.
- Reviewing and refining documentation, reports, and digital content to ensure grammatical accuracy, consistency, and alignment with product tone and instructional standards.
- Partnering with product, design, and engineering teams to translate complex functionalities into structured, user-friendly instructional assets.
- Designing infographics, process maps, and quick-reference guides to enhance knowledge retention and visual clarity.
- Maintaining centralized documentation repositories, ensuring up-to-date and easily navigable instructional resources.
Senior Content Editor
UTDS Optimal Choice
- Edited press releases, blogs, proposals, and reports ensuring grammatical accuracy, clarity, and brand alignment.
- Developed manuals, onboarding guides, and product training content for SaaS and CRM systems.
- Worked with product, sales, and support teams to capture technical insights and user feedback.
- Created infographics and visual content using Canva and Adobe Express for digital training and marketing collateral.
- Ensured tone and structure aligned with user intent and funnel stage, improving engagement and comprehension.
- Enhanced documentation readability and structure, improving user adoption and comprehension metrics.
- Delivered editorial outputs maintaining 99% accuracy rate across digital and print deliverables.
- Streamlined editing workflow, reducing content turnaround time.
UX and Technical Writer
Yaali
- Created in-app instructional content, tooltips, and knowledge base documentation for a SaaS Order and Inventory Management platform, improving clarity and user self-support.
- Partnered with design and engineering teams to align product terminology, interface language, and tone with overall UX and brand consistency.
Summary
Instructional Design and Technical Documentation specialist with over 4 years of experience in SaaS, CRM, and AI-driven product environments, delivering user-centric content that simplifies complex systems and enhances learning outcomes.
Currently spearheading instructional design initiatives at UTDS Optimal Choice, creating high-impact training materials, onboarding modules, and interactive documentation for SaaS and booking platforms.
Proven expertise in UX writing, content structuring, and visual documentation — improving product adoption, user retention, and knowledge accessibility across diverse audiences.
Partnering with cross-functional teams to align instructional frameworks with product goals, ensuring clarity, consistency, and superior end-user experience.
Languages
Education
Al Ameen Engineering College
B.E. · Mechanical Engineering · Shoranur, India
Certifications & licenses
Cybersecurity
Mastercard (Forage)
Cybersecurity Analyst
Tata Group (Forage)
Cybersecurity Fundamentals
IBM
Fortinet Certified Fundamentals In Cybersecurity
Fortinet
Getting Started In Cybersecurity 2.0
Fortinet
Introduction To Cybersecurity
Commonwealth Bank (Forage)
Introduction To The Threat Landscape 2.0
Fortinet
Jr. Penetration Tester
TryHackMe
Pre-Security
TryHackMe
Google Ads Certified (Display, Mobile, Search, Video)
Hubspot SEO Certification
Linkedin & Instagram Marketing Fundamentals
Semrush Certification (Workflow & SEO)
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