Patrick (Tshamalenga) K.
Pharmacy Technician
Experience
Feb 2024 - Present
1 year 10 monthsGilbert, United States
Pharmacy Technician
hims & hers
- Manage end-to-end pharmacy operations with a focus on quality assurance and system efficiency.
- Collaborate with IT teams to automate prescription management and streamline workflows.
- Apply STEM methodologies to enhance pharmaceutical inventory tracking and data analysis.
- Support patient safety initiatives through data-driven process improvements.
Oct 2023 - Feb 2024
5 monthsUnited States
Warehouse Specialist
Apostrophe
- Oversaw logistics operations, implementing system-based tracking and quality control.
- Utilized computer-based data models to optimize warehouse efficiency and order fulfillment.
- Applied STEM principles in managing automation tools and safety compliance.
Mar 2022 - Aug 2022
6 monthsUnited States
Customer Support Coordinator
Crafco, Inc.
- Provided advanced customer support and technical troubleshooting across digital systems.
- Managed data synchronization between customer databases and logistics systems.
- Collaborated with engineers to refine and enhance product tracking software.
Apr 2020 - Oct 2023
3 years 7 monthsCustomer Service Representative
The Home Depot
- Delivered outstanding customer service through CRM tools and digital communication platforms.
- Assisted in the development of data-driven solutions to improve customer satisfaction metrics.
- Integrated AI and analytics tools into daily service workflows to enhance productivity.
Summary
Accomplished and forward-thinking professional with a Master’s degree in Computer Science and a strong background in STEM-focused environments. Proven expertise in technology integration, data analysis, and operational excellence across healthcare, logistics, and retail sectors. Experienced in leading digital process improvements, leveraging data-driven insights, and utilizing STEM methodologies to enhance performance and innovation. Highly adaptable, with a passion for using technology to bridge healthcare and education systems.
Languages
English
NativeEducation
Oct 2001 - Jun 2003
American InterContinental University
Master of Science · Computer Science · Chandler, United States
DeVry University
Bachelor of Science · Computer and Information Systems Security / Information Assurance · Pomona, United States
Certifications & licenses
Certified In Computer Information Systems Security
Licensed Pharmacy Technician
Arizona State Board of Pharmacy
Technical Support Fundamentals
Coursera
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