Information Technology Coordinator

• Lead the IT strategy and execution across Argentina, Uruguay, and Ecuador, ensuring seamless support for on-premises and cloud infrastructures

• Manage a support team assisting over 1,200 users and provide analysis and ongoing support for internal and production applications

• Ensure compliance with information security policies and corporate quality standards and support GMP audit processes with technical guidance and documentation

• Oversee the IT budget, driving efficient resource allocation and cost management

• Apply agile methodologies (Kanban, Scrum) to foster operational excellence and continuous improvement

• Technologies used: Cisco Firepower FTD, Cisco WLC, Cisco Switch 9300, Cisco SAN, Cisco ISE, Cisco Call Manager, Cisco DNA, Google networking; Dell R650, Dell FX2, Dell FC640, GCP virtual servers; Windows Server 2022, Linux Ubuntu, VMware ESX 8, Hyper-V; Zabbix, Grafana, Cisco Prime, GCP Monitoring; PureStorage, Dell Datadomain, Google bucket; SAP R3, SAP S4HANA Basis; GCP, AWS, VMware, Docker, Kubernetes, Jenkins, Ansible, Google Workspace; ISO 27001, CISSP, DRP, VPNs, Cisco and Watchguard firewalls

Featured projects:

• Migration of 50 on-premises servers to Google Cloud Platform across three countries
• Implementation of VoIP communication across subsidiaries to eliminate international call charges
• Replacement of Watchguard firewalls with Cisco Firepower clusters in five production plants
• Migration of SAP R3 to S4 HANA with Basis support
• Design and implementation of IT infrastructure for a new production plant in Pilar including datacenter and CCTV
• Migration to Google Workspace for 900 users replacing Microsoft Exchange
• Automation of ticketing system with GLPI
• Development and implementation of IT disaster recovery plan using VMware and Veeam
• Infrastructure monitoring deployment with Zabbix and Grafana

• Responsible for servers, communications, computer security, and telephony infrastructure

• Led a team of 7 first-level and 2 second-level technicians, monitored performance, and defined systems strategy

• Managed improvement projects from conception to post-implementation support for 17 remote centers

• Technologies used: Cisco networking; IBM xSeries servers; Avaya IP Office telephony; Windows Server 2008, SQL Server 2008, Exchange Server 2007; RedHat, SUSE, Novell NetWare, Debian; VMware vSphere; Nagios, Cacti

Featured projects:

• Migration of CORE system to ROCHE OMEGA 4
• Migration from analog PBX to Avaya IP Office VoIP in 15 branches
• LAN-to-LAN and MPLS connectivity across 17 centers
• New datacenter and DRP under ANSI/TIA-942 and TIER standards
• Implementation of DRP with Xen and VMware vSphere
• Cabling headquarters and branches with Category 5e according to TIER standards

• Managed a team of 5 network engineers supporting Volkswagen Group infrastructure with 150 servers

• Provided 2nd-level support for communications and security, coordinated projects with Volkswagen Germany and Brazil

• Assembled service offers and managed external infrastructure suppliers

• Technologies used: Windows 2000/2003, Exchange 5.5, Linux, VMware; Cacti, Nagios; McAfee GroupShield, EPO, ArcServe; Cisco, Nortel, 3COM; ITIL Foundations processes

Featured projects:

• Proposal and assembly of new T-Systems datacenter with Cisco hardware and Avaya VoIP
• Assembly of Category 5e cabling for 200-user department relocation
• New VWCredit Argentina datacenter proposal with IBM and Dell hardware and tape robot
• VPN connectivity for 40 Volkswagen importers and 80 dealers to Germany

• Datacenter administrator managing 20 servers, DHCP/WINS/DNS, proxy server, Ericsson M110 telephony
• Configured Cisco routers 3700/2600, PIX 515, VPN Concentrator 3005, 3COM, ADSL PPPOE, cable modem

• Coordinated preparation of service contracts and organized technical department training for market service delivery