Maya M.
Regulatory Compliance Manager
Experience
Jun 2024 - Oct 2025
1 year 5 monthsJapan
Regulatory Compliance Manager
Amazon
- Managed compliance issues, including reporting and communications with regulators, internal investigations, and project management for improvement measures related to the Payment Services Act.
- Oversaw monthly and periodic reporting to the Financial Services Agency, collaborating with internal stakeholders to ensure compliance with the Payment Services Act.
- Led the establishment of privacy and cybersecurity frameworks for Amazon Gift Card Japan, ensuring full compliance with the Payment Services Act and alignment with Amazon’s global standards.
Jul 2022 - Mar 2024
1 year 9 monthsJapan
Partner Risk Business Enablement Program Manager
Stripe
- Managed banking and local payments risk partnerships across multiple regions, ensuring compliance with regulatory, contractual, and service level agreements.
- Identified gaps in systems, processes, policies, and strategies, proposing data-backed enhancements to mitigate emerging risks and optimize efficiency and quality.
- Analyzed historical datasets during an urgent request from U.S. banking partners, preventing massive commercial loss and operational disruptions through close communication with internal stakeholders.
Jun 2021 - Jul 2022
1 year 2 monthsJapan
Partner Strategy Operations Manager
Stripe
- Worked cross-functionally with regional and global Stripe teams to integrate with Stripe’s financial partners in APAC, covering Japan, Australia, and New Zealand.
- Managed regulatory and risk investigation requests with Japanese financial partners, driving process improvements and partner-facing optimization as a core member of an APAC-wide risk prevention project.
- Collaborated with external business partners to create a smooth review and operational process for payment method launches in Japan, preventing disruptions for users and reviewers.
Dec 2019 - Jun 2021
1 year 7 monthsJapan
Policy Operations Specialist II
- Worked with multiple stakeholders to identify and drive operational improvements globally, providing front-line policy advice for sensitive events.
- Collaborated with the Greater China Sales Team to create a compliance program for policy-violating entities, contributing to revenue increases of over USD 1.5 million.
- Analyzed historical data on revenue loss during COVID-19 promotion restrictions and worked with APAC Sales Leadership and Trust and Safety to explore policy relaxation.
Feb 2016 - Nov 2019
3 years 10 monthsJapan
Senior Compliance Operations, Project Specialist
Square
- Worked cross functionally with Risk Operations, Customer Success, and Business Development teams, sharing operational knowledge and providing guidance on compliance inquiries.
- Analyzed historical datasets to review and retune the compliance program to align with market legislation and business partner contractual obligations.
- Managed daily and monthly data transmissions to business partners to comply with current regulations, cooperating with engineers and partners.
Jan 2015 - Jul 2015
7 monthsHong Kong
Client Service Representative
Standard & Poor’s Capital IQ
- Worked closely with the sales team and client account management team to improve global and regional buy-side, sell-side, corporate, and key accounts clients.
- Analyzed client usage and product utilization to understand business requirements.
- Provided qualitative answers to client questions.
- Cooperated with teams in India, London, New York, and Denver for data and technical checks.
Apr 2014 - Oct 2014
7 monthsJapan
Analyst
Ernst & Young (Advisory Department)
- Worked as a core member of installing the Salesforce system to Caterpillar Inc. with Ernst & Young America using an agile approach.
- Responsible for supporting the change management plan by developing a training manual for employees using the software.
- Served as a member of the project management office for AIG, American Home Assurance Company, for the Salesforce system installation.
- Communicated closely with the client and IT vendors and controlled the project schedule to meet the installation completion date.
Languages
English
NativeJapanese
NativeEducation
Aug 2012 - Present
University of Brighton
Project Management · Brighton and Hove, United Kingdom
Waseda University
Bachelor of Media Communication · Media Communication · Japan
Certifications & licenses
SAP-FI
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