Martina Treichel - Operations Engineer IT-Support

Schöneck, Germany

Experience

Mar 2024 - Jun 2025

1 year 4 months

Heidenheim, Germany

Remote

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Paul Hartmann AG

Support of the MDM team in daily operations (100% remote)
Data input according to specifications
Master data maintenance in SAP SD environment
Maintenance of prices in SAP SD
Continuous data reconciliation and error analysis
Creation of surveys with MS Forms
Analysis and evaluation of results and data
Creation of simple workflows to automate processes
Documentation

Jan 2022 - Sep 2023

9 months

Bremerhaven, Germany

On-site

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BLG Logistics Group AG & Co. KG

Support of telecommunications infrastructure (100% remote)
Coordination and scheduling of technicians for onsite service/rollout
Management of external service providers
Handling of incidents, changes and requests
Setup/configuration of the XPhone hotline
Creation of documentation
Setup/configuration of a phone directory

Sep 2022 - Nov 2022

3 months

Mannheim, Germany

Remote

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MVV Enamic GmbH

Support and testing of sales applications (100% remote)
Support in test management: designing and creating complex test cases in TestRail or via text processing
Execution of tests in SAP CRM, SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud and connected systems
Supervision and coordination of business unit tests
Operational first and second level support
Initial analysis and processing of incident tickets
Execution of document corrections
Incident handling and coordination

Jul 2021 - Jul 2022

1 year 1 month

Rottendorf, Germany

Operations Engineer IT-Support

s.Oliver Bernd Freier GmbH & Co. KG

First & Second Level Support in MS Windows environment (Windows 10)
Support of the service hotline
Setup of multifunction printers and mobile devices
Creation and management of employee accounts (AD/IdM)
Assignment and review of permissions
Forwarding and coordination of tickets to downstream groups
Support and improvement of process workflows in HR, IdM and IT support

Apr 2021 - Jul 2021

4 months

Offenbach, Germany

Remote

IT Consultant - Windows 10 & Application Support

Keller Holding GmbH

First & Second Level IT support in Windows 10 environment (90% remote)
Installation, configuration and administration of clients and applications
Support for notebook provisioning
User support for Microsoft applications and Polycom phones
Assignment of permissions (AD/Azure AD)
Forwarding and coordination to third level support

Jun 2020 - Oct 2020

5 months

Frankfurt, Germany

Remote

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Microsoft GmbH für ECB

User acceptance testing and Windows 10 + application support (100% remote)
First & Second Level IT support in Windows 10 environment following ITIL support process
Tracking and coordination of UAT testers
Support of end users on Windows 10 VMs and laptops
Assessment and logging of incidents in Jira
Support with application issues (Microsoft Windows, Office, Anaconda/Python, Tableau Prep/-Reader, R/RStudio, Miktex, Oracle, FAME etc.)
Support with VPN connection issues
Creation of solution documents for support in German and English

Dec 2018 - Feb 2020

1 year 3 months

Oberursel, Germany

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Alte Leipziger - Hallesche Konzern

Order management for hardware and software orders as well as user permissions
Review, coordination and assignment of incoming orders
Complaint management for hardware and software orders
First point of contact for customers and support units via hotline and service mailboxes
Process and SLA improvement
Handling of orders (SD/Change/Incidents) in HPSM
Admin management and configuration in HP Service Manager
Manual software assignments for failed automated installations
AD user management
User and client management via internal tool
Testing and troubleshooting during transition to new Magento shop

Jul 2018 - Sep 2018

3 months

Wiesbaden, Germany

Service Delivery Management

Ratiodata bei R+V Versicherung

First point of contact between customers and network/security operations
Process improvement and deadline monitoring
Control and monitoring of timesheets and SRQ
Tracking of changes and incidents

Apr 2014 - Dec 2015

9 months

Frankfurt, Germany

Unterstützung Change Management

Commerzbank AG

Creation and monitoring of submitted changes
Monitoring and tracking of changes
Requesting approvals and reviewing denials
Ensuring proper workflow
SharePoint management including scheduling of migration dates, database reconciliation, cluster maintenance
Data cleansing of clusters and products

May 2011 - Feb 2012

10 months

Frankfurt, Germany

Junior-Testerin Marketing + Internet Banking

ING-DiBa AG

Execution of functional tests as part of IT changes
Optimization of workflows and processes as well as test reporting
Interface to business departments for test cases
Functional, operational and structured testing in internet banking & brokerage
Introduction of mTAN/mobile banking
Design of the new banking system (launch 2012)
Participation in projects
Organizational and administrative tasks
Designing and creating test cases
Tracking of Jira tickets
Creation of screen descriptions, use cases, element descriptions

Oct 2010 - Dec 2010

3 months

Frankfurt, Germany

Business Continuity Management (BCM)

Commerzbank AG

Support for PMO/COO Group Finance board assistance
Preparation of promotion processes
Updating competency tables and organizational charts
Preparation of decision documents (content & format)
Support for the Business Management team in IT rollouts and moves
Creation of presentations for Group Finance
Creation and updating of the emergency plan and emergency manual
Creation of emergency manual handouts

Jul 2009 - Apr 2010

10 months

Heidelberg, Germany

Projektassistenz

ABB Stotz-Kontakt

Support for controlling, purchasing and order processing
Invoice verification and billing
Recording in SAP system (MM)
Creation of tenders, form letters and Excel lists
Documentation creation
Recording of contracts and framework agreements

Nov 2008 - May 2009

7 months

Frankfurt, Germany

Daten-Qualitätsprojekt

Eurex Frankfurt AG (Deutsche Börse)

Data entry and corrections in SAP CRM
Recording information via web and telephone
Analysis of data for completeness and correctness

Apr 2008 - Nov 2008

8 months

Eschborn, Germany

Project Support Specialist, CS & NO-SD Order Management

BT Germany GmbH & Co oHG

Support for customers worldwide (approx. 120 sites)
Migration of network to MPLS and/or ADS
Active support of project/order management
Coordination and monitoring of project progress
Budget and cost controlling
Interface to customers, suppliers, installers and technicians

Jan 2008 - Jan 2008

1 month

Bad Soden, Germany

HP Notfalleinsatz Rollout

Krupp Uhde

Rollout of PCs, notebooks and monitors (warranty replacement)
Support for customers worldwide (approx. 120 sites)
Coordination and monitoring of project progress
Budget and cost controlling
Interface to customers, suppliers, installers and technicians

Oct 2002 - Mar 2003

6 months

Frankfurt, Germany

Auftragsbearbeitung Telekommunikations- & Datennetze + Home-Office

InfraServ GmbH & Co. Hoechst KG

Helpdesk and support, order acceptance and processing
Coordination and tracking of telecommunications and data network workflows
Processing of switching orders via ComNet software
Support of home office users (VPN, laptops, PCs, peripherals)

Summary

As a freelance professional in first and second level IT support with over 20 years of experience, I offer comprehensive expertise in servicing international companies in banking, telecommunications, aviation, energy, logistics, fashion, chemical and pharmaceutical sectors. With my deep understanding of the specific requirements across different industries, I have successfully contributed to the optimization of IT infrastructures and customer satisfaction.