Martina Treichel - MDM Support Specialist

Q: Where is Martina based?

Martina is based in Schöneck, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Martina speak?

Martina speaks the following languages: German (Advanced), English (Advanced) .

Q: How many years of experience does Martina have?

Martina has at least 10 years of experience. During this time, Martina has worked in at least 18 different roles and for 15 different companies . The average length of individual experience is 1 year and 7 months . Note that Martina may not have shared all experience and actually has more experience.

Q: What is Martina's latest experience?

Martina's most recent position is MDM Support Specialist at Paul Hartmann AG .

Q: What companies has Martina worked for in recent years?

In recent years, Martina has worked for Paul Hartmann AG , BLG Logistics Group AG & Co. KG , MVV Enamic GmbH , s.Oliver Bernd Freier GmbH & Co. KG , and Keller Holding GmbH .

Q: Which industries is Martina most experienced in?

Martina is most experienced in industries like Telecommunication , Banking and Finance , and Insurance . Martina also has some experience in Healthcare , Fashion and Apparel , and Retail .

Q: Which business areas is Martina most experienced in?

Martina is most experienced in business areas like Information Technology (IT) , Operations , and Customer Service . Martina also has some experience in Quality Assurance (QA) , Procurement and Purchasing , and Business Intelligence .

Q: Which industries has Martina worked in recently?

Martina has recently worked in industries like Healthcare , Fashion and Apparel , and Retail .

Q: Which business areas has Martina worked in recently?

Martina has recently worked in business areas like Information Technology (IT) , Business Intelligence , and Human Resources (HR) .

Recommended expert

Schöneck, Germany

Experience

Mar 2024 - Jun 2025

1 year 4 months

MDM Support Specialist

Paul Hartmann AG

Data entry according to specifications
Master data maintenance in the SAP SD environment
Maintenance of prices in the SAP system
Continuous data reconciliation and error analysis
Creation of surveys with MS Forms
Analysis and evaluation of results and data
Creation of simple workflows for process automation
Documentation

Jan 2023 - Sep 2023

9 months

On-site

Telecommunications Infrastructure Support

BLG Logistics Group AG & Co. KG

Coordination and scheduling of technicians for on-site service/rollouts
Management of external service providers
Handling incidents, changes, and requests
Setup and configuration of the XPhone hotline
Creation of documentation
Setting up and configuring the telephone directory

Sep 2022 - Nov 2022

3 months

Support & Testing of Sales Applications

MVV Enamic GmbH

Support in test management and conception
Creation of complex test cases in test case management software (TestRail) or via word processing, involving the test team and business unit
Performing tests in sales applications, SAP CRM, SAP Marketing Cloud, SAP Commerce Cloud, and SAP Sales Cloud, as well as in the extended system landscape
Monitoring and coordinating business unit tests
Operational First and Second Level Support
Initial analysis and handling of incident tickets
Performing document corrections
Incident handling and coordination

Jul 2021 - Jul 2022

1 year 1 month

Operations Engineer IT Support

s.Oliver Bernd Freier GmbH & Co. KG

First and Second Level Support in MS Windows environment (Windows 10)
Support for the service hotline
Setup and configuration of multi-factor systems and mobile devices
Creation of employee accounts and assignment/verification of permissions (AD/IdM)
Forwarding and coordinating tickets to downstream teams
Supporting and improving process workflows in HR, IdM, and IT support

Apr 2021 - Jul 2021

4 months

IT Consultant Windows 10 & Application Support

Keller Holding GmbH

First and Second Level IT support in a Windows 10 environment
Installation, configuration, and administration of clients and applications
Provisioning laptops
Client and user support for Microsoft applications and Polycom phones
Assignment of permissions (AD/Azure AD)
Forwarding and coordination to Third Level Support

Jun 2020 - Oct 2020

5 months

User Acceptance Testing & Application Support

Microsoft GmbH for ECB

First- and second-level IT support in Windows 10 environment according to ITIL support process
Tracking and coordinating UAT testers
Providing assistance to UAT testers (end users) on newly installed Windows 10 VMs and laptops
Evaluating and recording incidents in Jira
Supporting application issues (Microsoft Windows, Office, Anaconda/Python, Tableau, R/R Studio, MiKTeX, Oracle, FAME)
Assisting with VPN connection issues
Creating solution documents for support in German and English

Dec 2018 - Feb 2020

1 year 3 months

Order and Complaint Management & Customer Support

Alte Leipziger - Hallesche Group

Order management for hardware and software orders as well as user permissions
Checking, coordinating and assigning incoming orders
Complaint management for hardware and software orders, permissions and delivery delays
First point of contact for customers and company-wide support units via hotline and service mailboxes
Improving processes and service level agreements
Handling orders (SD/Change/Incidents) in HP Service Manager
Admin management and configuration of HP Service Manager
Manual software assignments for failed automated installations
AD user management
User and client management through internal tool for permission and license assignments
Supporting the replacement of the old web shop and the switch to Magento shop – testing and troubleshooting

Jul 2018 - Sep 2018

3 months

Service Delivery Management

Ratiodata at R+V Versicherung

First point of contact between customer and network/security operations
Improving processes and meeting deadlines
Monitoring and reviewing employee timesheets
Monitoring and overseeing service requests (SRQ)
Tracking changes and incidents

Apr 2014 - Dec 2014

9 months

Change Management Support

Commerzbank AG

Creating and monitoring submitted changes
Monitoring and tracking changes
Requesting approvals and reviewing rejections
Ensuring proper workflow
SharePoint administration, including monitoring migration dates and database reconciliations
Data cleanup of clusters and products

May 2011 - Feb 2012

10 months

Junior Marketing & Internet Banking Tester

ING-DiBa AG

Conducting functional tests as part of IT adjustments
Supporting optimization of workflows, processes and test reporting
Acting as interface to business units for test cases
Functional, operational and structured testing in internet banking and brokerage
Introduction of mTAN/Mobile Banking
Designing the new banking for 2012
Organizational and administrative tasks
Designing and creating test cases
Tracking Jira tickets
Creating screen descriptions, use cases and element descriptions

Oct 2010 - Dec 2010

3 months

Business Continuity Management Assistant

Commerzbank AG

Support for PMO/Executive Assistance to the COO of Group Finance
Preparation of promotion processes
Updating competency tables, including research
Coordinating updates of organizational charts
Preparing decision templates (content and format)
Assisting in planning IT rollouts and moves
Creating presentations for Group Finance
Creating and updating the emergency plan and manual
Creating handouts for the emergency manual

Jul 2009 - Apr 2010

10 months

Project Assistant

ABB Stotz-Kontakt

Support in controlling, purchasing and order processing
Entering orders in SAP system (MM)
Budget and cost controlling, invoice verification and billing
Preparing tenders and mail merges
Creating Excel spreadsheets and documentation
Recording contracts and framework agreements

Nov 2008 - May 2009

7 months

Data Quality Specialist

Eurex Frankfurt AG (Deutsche Börse)

Data entry and corrections in SAP CRM
Collecting information via web and phone
Analyzing data for completeness and accuracy

Apr 2008 - Nov 2008

8 months

Project Support Specialist CS & NO-SD Order Management

BT Germany GmbH & Co. oHG

Support for Cognis customers worldwide (around 120 sites) during network migration to MPLS/ADS
Active support of project and order management
Coordinating and monitoring project progress to meet deadlines, quality standards and customer requirements
Coordinating deliveries and orders
Budget and cost controlling
Point of contact for customers, suppliers, installers and technicians

Jan 2008 - Jan 2008

1 month

Emergency HP Rollout Support

Krupp UHDE

Emergency deployment for rolling out PCs, laptops and monitors (warranty replacements)
Coordinating and monitoring rollout process to meet deadlines and quality requirements
Point of contact for customers, suppliers, installers and technicians

Feb 2004 - Aug 2004

7 months

Project Assistant Office Administration

BT Germany GmbH & Co. oHG

Creating and maintaining documents
Tracking and managing appointments
Correspondence and office administration for security BT team members (access permits, security checks)

Jun 2003 - Feb 2004

9 months

Installation Coordinator & Support

BT Germany GmbH & Co. oHG

Support and service delivery for the BayKom project – Free State of Bavaria
Coordinating data line orders and maintaining the database (Documentum)
Maintaining archiving system data
Tracking processes for data networks and telecom operating systems

Oct 2002 - Mar 2003

6 months

Order Processing & IT-Support Specialist

InfraServ GmbH & Co. Hoechst KG

Helpdesk support, accepting and handling requests for telecom and data networks and home office users (VPN, laptops, PC peripherals)
Processing switch orders using ComNet software
Taking calls and providing first and second level IT support (phone and remote)
Coordinating and tracking data network and telecom orders

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Banking and Finance (2 years), Telecommunication (2 years), Healthcare (1.5 years), Insurance (1.5 years), Fashion (1 year), and Retail (1 year).

Banking and Finance

Telecommunication

Healthcare

Insurance

Fashion

Retail

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (8 years), Operations (3 years), Customer Service (3 years), Quality Assurance (2 years), Business Intelligence (1.5 years), and Project Management (1.5 years).

Information Technology

Operations

Customer Service

Quality Assurance

Business Intelligence

Project Management

Summary

As a freelance First and Second Level IT support specialist with over 20 years of experience, I offer comprehensive expertise in supporting international companies in the banking, telecommunications, aviation, energy, logistics, and fashion sectors. With my deep understanding of the specific requirements in different industries, I have successfully contributed to optimizing IT infrastructures and improving customer satisfaction.

Skills

First & Second Level It Support – Phone And Remote Support For Hardware & Software
User Account Administration – Account Creation, Permission Assignment, Software Installation
User Acceptance Testing (Uat), Project Management, Order Management, Asset Management
Purchasing & Order Processing, Controlling Support (Budget And Cost Controlling, Invoice Review, Billing)
Itil, Kanban
Microsoft: Windows Up To Version 11, Office Up To Version 365, Teams, Outlook, Sccm, Exchange Administrator, Intune, Lync, Sharepoint
Atlassian: Jira & Confluence
Sap User Knowledge: Hcm, Crm, Fi/mm, Fi/sd, Sales Cloud
Backup & Restore With Veritas Netbackup Gui, Cdm (Formerly Nvsave), Basic Knowledge Of Flexframe
Ticket Systems Used: Atlassian Jira, Siebel, Hp Service Manager, Peregrine Service Center, Remedy, Valuemation, Gl-expert, Axapta, Elch, Kix Pro, Ca Service Desk Manager, Smtx Request Fulfillment Service, Etc.
Other Tech & Tools: Sap Basis Support, Lotus Notes, Invoice Cockpit - Readsoft, Pc Anywhere, Ldms-console, Hp Alm Quality Center, Ms Sql, Ldap, Ibm Security Identity Manager (Sim)

Languages

German

Advanced

English

Advanced

Profile

Created

June 2025

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Martina based?

Martina is based in Schöneck, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Martina speak?

Martina speaks the following languages: German (Advanced), English (Advanced).

How many years of experience does Martina have?

Martina has at least 10 years of experience. During this time, Martina has worked in at least 18 different roles and for 15 different companies. The average length of individual experience is 1 year and 7 months. Note that Martina may not have shared all experience and actually has more experience.

What roles would Martina be best suited for?

Based on recent experience, Martina would be well-suited for roles such as: MDM Support Specialist, Telecommunications Infrastructure Support, Support & Testing of Sales Applications.

What is Martina's latest experience?

Martina's most recent position is MDM Support Specialist at Paul Hartmann AG.

What companies has Martina worked for in recent years?

In recent years, Martina has worked for Paul Hartmann AG, BLG Logistics Group AG & Co. KG, MVV Enamic GmbH, s.Oliver Bernd Freier GmbH & Co. KG, and Keller Holding GmbH.

Which industries is Martina most experienced in?

Martina is most experienced in industries like Telecommunication, Banking and Finance, and Insurance. Martina also has some experience in Healthcare, Fashion and Apparel, and Retail.

Which business areas is Martina most experienced in?

Martina is most experienced in business areas like Information Technology (IT), Operations, and Customer Service. Martina also has some experience in Quality Assurance (QA), Procurement and Purchasing, and Business Intelligence.

Which industries has Martina worked in recently?

Martina has recently worked in industries like Healthcare, Fashion and Apparel, and Retail.

Which business areas has Martina worked in recently?

Martina has recently worked in business areas like Information Technology (IT), Business Intelligence, and Human Resources (HR).

What is the availability of Martina?

Martina is immediately available full-time for suitable projects.

What is the rate of Martina?

Martina's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.