Chizu U.
Generative AI Project Manager for Data Team
Experience
Generative AI Project Manager for Data Team
Outsourcing
- Managing schedules, liaising with various departments, and contacting clients and data companies to ensure that the work runs smoothly and without delays as the project manager of the Generation AI Development Data Team.
Customer Team
Tec Mahindra Ltd.
- Conducted customer support for e-commerce.
Service Division English Team
Concentrix Japan Co., Ltd.
- Conducted order support for IT products.
Quality Assurance Team
Everise Japan Co., Ltd.
Responsible for analysing and evaluating the quality of the agent's customer service and whether cases were handled in accordance with the client's regulations.
Conducted 80 to 100 audits and approximately 20 DSAT per week.
Customer Team
GBJ Services Co., Ltd.
Conducted customer support and inspected production sites to ensure feedback from quality analysts was met with operation methods and the knowledge base.
Provided support and handled claim complaints efficiently and professionally in accordance with client needs and requirements.
Quality Assurance Department
Aliment Co., Ltd.
Handled inquiries and questions on products by investigating related matters.
Conducted legal research (domestic and overseas) and comparison work with Japanese laws and standards.
Collected data using the company’s systems and created quality certificates.
Logistics/Material Team
Terumo Co., Ltd.
Performed clerical work including ordering, issuing invoices, managing delivery matters, and creating related documents.
Scheduled tasks for the material plant transfer project (transfer to an overseas factory).
English Conversation Instructor
Self-employment
- Instructed English conversation (skill certification) for children.
Manufacturing Department
Bandai Entertainment Co., Ltd.
Conducted stock management and prepared weekly, monthly, and annual reports for seven corporate clients.
Analyzed differences between figures in weekly inventory reports from seven suppliers and the internal ERP, requested explanations from suppliers, summarized results, and reported to the manager and financial controller.
Japanese Business Department
PricewaterhouseCoopers, Taiwan
Assisted the Audit Department with auditing for more than 400 Japanese corporations regarding questions and answers.
Managed audit plans and sales performance for four Japanese manufacturing clients.
Supervised customer support.
Performed collation and checking of stock, physical inventory quantities, and book inventory balances.
Liaised with client corporations and handled their inquiries within 24 hours.
Identified causes to improve work processes and service quality.
Summary
- High analytical capacity; In-depth analysis of inventory, and also involved in the analysis of quality in a call center industry and in health food OEM companies.
- Proficient in conducting customer support, assisting various inquiries/issues for corporate clients and customers in accordance with their requirements and needs, planning countermeasures against issues/problems, handling issues/complaints by liaising with clients and solving issues in collaboration with teams and other departments.
- Responsible and flexible to handle requests and issues efficiently and professionally.
- Good team player and understand situations to achieve assignments and targets.
- Good at motivating and leading subordinates to benefit the whole team.
Languages
Education
Nihon University
Bachelor of Law · Law · Japan
Similar Freelancers
Discover other experts with similar qualifications and experience
- English
- Deutsch
2025 © FRATCH.IO GmbH. All rights reserved.