Bergson (Cardiff) L.
SME AI Prompt Engineer
Experience
SME AI Prompt Engineer
LearningMate
- Embedded soft skills into technical curricula using the proprietary Veggie-Taters model
- Engineered multilingual prompts and adaptive learning flows, improving formative assessment accuracy by 25%
- Collaborated cross-functionally to deliver inclusive, high-impact content across global learning cohorts
- Led audits of AI programs, delivering enhancement reports that improved learner satisfaction by 30%
Quality Engineer
ServiceNow
- Designed QA protocols for multi-turn Q&A systems across multilingual user journeys
- Led topic-based evaluations for GenAI agents and dialog loop coherence
- Audited agentic behavior and dialog loop coherence using structured evaluation pipelines
Embedded Generative AI Developer
Lillup
- Built multilingual GenAI flows using Python logic modules, improving clarity by 18%
- Developed UX writing systems for voice assistants in English and French
- Used Python workflow to validate model behavior
AI Prompt Engineer
Meta
- Designed prompts via Meta AI Studio, boosting QA bot success by 35%
- Collaborated with QA and model teams to refine prompt-to-output consistency
- Led A/B testing to reduce hallucinations and improve conversational relevance
AI Data Annotator
Evergreen
- Annotated Spanish/English datasets and applied SQL for chatbot fluency analysis
- Designed structured AI dialogue flows, increasing user comprehension by 20%
Conversational AI Designer
Quantiphi
- Integrated STT/TTS services and optimized fallback handling in telecom use cases
- Designed voice/chat assistant scripts in English, French (FR), and French (CA)
- Used SQL and Looker dashboards to refine dialog outcomes and intent classification (CCAI Insights)
Bilingual Customer Success Specialist
AnyDesk Software
- Boosted retention and upsell conversion through proactive outreach campaigns
- Designed referral initiatives and co-branded engagement strategies
- Leveraged CRM analytics to optimize campaign timing and renewal messaging
AI Prompt Evaluator
Remotasks
- Evaluated LLM outputs across modalities and languages, improving coherence by 25%
- Assessed ACA quality across speech, text, image, and video in French, Spanish, and English
- Diagnosed annotation errors and contributed to multilingual GenAI refinement
Data Annotation Engineer
Qualtrics
- Built scalable linguistic datasets in English and French with 99% annotation accuracy
- Increased sentiment model accuracy by 15% through structured annotation
Content Review Analyst
Vaco (Google Project)
- Analyzed root causes and error patterns to enhance labeling accuracy
- Validated image/video annotations and localized business offers across FR, CA, BE, CH markets
- Processed multimodal data for AI input validation
Linguistic Research Committee Member
University of Liège & Pradel Pompilus Research Center
- Validated multilingual content for grammatical accuracy and cultural appropriateness
- Managed translation consistency across glossaries and style guides
- Contributed to academic writing guides and research alignment
Summary
Multilingual Linguist, Conversational AI Designer, and Embedded GenAI Developer with deep expertise in dialog flow architecture, prompt engineering, and NLP-powered user experiences. Proven success in crafting intuitive chatbot and voice assistant interactions, optimizing LLM outputs, and aligning multilingual content with structured taxonomies to drive engagement across sales, marketing, and customer success workflows. Strong foundation in linguistics, data annotation, and AI fine-tuning (including RAG), delivering scalable solutions for SaaS, wellness tech, and enterprise platforms. Adept in Python, SQL, and NLP libraries, with a strategic mindset for aligning technical assets to business outcomes, enhancing lead conversion, retention, and personalized customer journeys. I synthesize instructional design with AI workflows to audit and enhance tech programs, embedding soft skills into live lessons and case studies that boost learner engagement and real-world readiness.
Languages
Education
State University of Haiti
B.A.Sc. · Linguistics & Communication · Haiti
Hillsborough Community College
A.S. · Software Engineering & Data Analysis · Tampa, United States
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