Typical tasks:
Relevant tools & technologies: BPMN modeling tools (e.g. Visio, Signavio), requirements management (Jira, Confluence), knowledge of common insurance IT systems, MS Office
KPIs & metrics: meeting project milestones and budgets, reducing process cycle times, improving customer satisfaction/user acceptance, cutting manual efforts through automation
Challenges: coordinating diverse stakeholders in the insurance environment (business units, IT, regulators), integrating new digital solutions into legacy systems, handling regulatory requirements and data protection, change management and user adoption
Deliverables: comprehensive requirements documents and process models, detailed business concepts and user stories for IT implementation, defined implementation roadmap, training materials for updated processes
Lessons learned: early involvement of all stakeholders makes it easier to carry out digitization projects; iterative, agile approaches allow flexible adjustments; deep industry knowledge (products, regulations) is crucial to design effective digital solutions