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Customer Service Expert in the Energy Sector (m/f/d)
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Industry
Energy
Areas
Customer Service
Operations
Project info
Period
14.07.2025 - 13.11.2025
Capacity
from 95%
Daily rate
700 - 830€
Location
Hamburg, Germany
Languages
Essential:
German
(Advanced)
Desirable:
English
(Advanced)
Remote
from 95%
Description
Carrying out and handling switching processes (supplier change, new setup, move-in/move-out)
Independently handling clarification cases with analysis of rejection reasons and follow-up
Supporting market communication and related areas (e.g., meter reading, billing) at least at 2nd-level support
Ensuring smooth operations within energy industry processes
Requirements
Several years of experience in the energy industry, especially in market communication
Solid understanding of energy industry processes
Confident use of SAP IS-U
Good Excel skills (e.g., VLOOKUP)
Structured, solution-focused, and independent working style
Customer Service Expertise
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