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Senior Lead Management Expert (m/f/d) with CRM Knowledge
Industry
Telecommunication
Areas
Information Technology (IT)
Marketing
Project Management
Project info
- Period03.06.2024 - 31.10.2024
- Capacityfrom 90%
- Daily rate800 - 1000€
- LocationIsmaning, Germany
- Languages Essential:
- German(Advanced)
Desirable:- English(Advanced)
- German
- Remotefrom 95%
Description
The position of the Senior Lead Management Expert is designed to define and optimize the entire lead lifecycle (generation, nurturing, and closing) across all in-scope channels. This includes defining requirements for the CRM system, ensuring data security, and integrating into existing systems.
Preparation:
- Definition of the entire lead lifecycle (generation, nurturing, closing)
- Defining and documenting requirements for the CRM (opt-in management for multiple channels, endpoint connections, definition of business rules)
- Ensuring data security for all leads and interfaces
- Definition of possible (internal) sales channels
Implementation:
- Screening and selecting suitable tools
- Integration into existing systems
- Definition & monitoring of IT requirements
Coordination with stakeholders:
- Regular alignment with relevant stakeholders for integrating and coordinating the lead management processes
- Collaboration with other workflows like Online Sales, POS Sales, D2D Sales, and Telesales
Requirements
- Lead Management Expertise: Senior expert with extensive experience in lead management (5-10 years of professional experience)
- Opt-In Management: Solid knowledge of opt-in management for multiple channels including GDPR requirements
- CRM Systems: Deep understanding in defining and implementing requirements for CRM systems
- Data Security: Experience in ensuring data security and data management
- Project Management: Strong project management skills to plan, execute, and control the mentioned processes efficiently
- Technical and Commercial Implementation: Ability to lead and manage the implementation of technical and commercial requirements
- IT Understanding: Ability to act as an interface between business requirements and IT development
- Analytical Skills: Capability to assess processes and make strategic decisions
English
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