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Typical tasks:
Relevant tools & technologies: BPMN modeling tools (e.g. Visio, Signavio), requirements management (Jira, Confluence), knowledge of common insurance IT systems, MS Office
KPIs & metrics: compliance with project milestones and budgets, reduction of process lead times, increase in customer satisfaction/user adoption, reduction of manual efforts through automation
Challenges: alignment of diverse stakeholders in the insurance environment (business units, IT, regulatory), integration of new digital solutions into existing legacy systems, handling regulatory requirements and data protection, change management and user acceptance
Deliverables: comprehensive requirement documents and process models, developed business concepts and user stories for IT implementation, defined implementation roadmap, training materials for updated processes
Lessons learned: early involvement of all stakeholders eases the implementation of digitalization projects; iterative, agile approaches allow flexible adjustments; deep industry knowledge (products, regulation) is essential to design sustainable digital solutions