A company from the energy and energy services sector is looking for an experienced IT Project Manager for a ServiceNow project.
The goal of the project is to lead and successfully implement an enterprise ServiceNow project with a focus on ITSM and Customer Service Management (CSM).
The role includes planning, controlling, and ensuring a stable project flow in close collaboration with internal and external stakeholders.
Operational & strategic service management of the ServiceNow platform
Process ownership for ITSM and CSM (B2B & B2C)
Process design, governance & continuous optimization
Management of external providers and vendors
Monitoring, KPI analysis & deriving improvements
Ensuring a stable platform operation
Nice-To-Have