The project is carried out at a leading telecommunications company and aims to modernize the technical system landscape and operating model. The goal is to improve the customer experience and service quality in the mobile postpaid area, shorten time-to-market for new products, and reduce operating costs.
The focus is on the development and implementation of powerful product catalog, order management, and CRM/CIM systems that enable more efficient and customer-friendly operations. In addition, central processes for customer value management and tariff advice (Best-Tariff-Advice) are optimized and transformed for the new system landscapes.
Specific tasks & services:
- Advising the specialist teams (Portfolio Planning & Scoping Team, Tribes, Product Owner) on mobile postpaid retention and the regulatory Best-Tariff-Advice process in the telecommunications industry.
- Analyzing existing value management and Best-Tariff-Advice functionalities in the current systems and identifying optimization opportunities.
- Developing optimization proposals for customer value management and tariff advice in the existing systems to enable more efficient customer retention before migrating to the new target systems.
- Providing technical and subject matter advice on defining requirements for value management and Best-Tariff-Advice logic in the future CRM and order management systems.
- Reporting and analyzing relevant KPIs in both the old and new systems using Jira, Confluence, and Excel.
- Supporting the development of new KPIs, reports, and processes for mobile postpaid value management and the Best-Tariff-Advice process in the new systems.