Project details
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ServiceNow Middlelayer Developer (m/f/d)
For the further development of a complex ServiceNow platform, a developer specialized in the middle layer is sought. The focus is on implementing business logic, integrations, and processing data between the frontend and backend systems.
- **Typical responsibilities:**
- Designing and developing server-side business logic in ServiceNow using business rules, script includes, and workflows.
- Designing, implementing, and maintaining REST- and SOAP-based integrations with third-party systems (e.g., SAP, Jira, HR systems) via IntegrationHub or custom scripts.
- Developing and optimizing data flows and transformations within the platform.
- Analyzing performance and optimizing server-side scripts and database interactions.
- Ensuring platform stability and security through robust, error-resistant coding.
- **Relevant technologies, tools, or methods:**
- ServiceNow platform: in-depth knowledge of the Glide API (GlideRecord, GlideSystem), server-side scripting (JavaScript ES5).
- Integrations: IntegrationHub (spokes), REST/SOAP API Explorer, JSON, XML.
- Automation: Flow Designer, Workflow Editor.
- Development tools: ServiceNow Studio, VS Code with ServiceNow plugins.
- Methodology: Agile (Scrum), use of update sets and application scopes for deployment.
- **Typical KPIs or success metrics:**
- Transaction response times for critical middle layer processes.
- Error rate for API calls and integrations (< 1%).
- Success rate of automated workflows.
- Code complexity (e.g., measured via SonarQube integration).
- Adoption rate of new features enabled by the middle layer.
- **Key challenges, risks, or specifics:**
- Complexity of dependencies between different ServiceNow modules and external systems.
- Ensuring scalability under high transaction volumes.
- Debugging asynchronous processes and integrations.
- Adhering to ServiceNow best practices to keep the platform upgradeable ("out-of-the-box" vs. customizing).
- **Specific deliverables:**
- Implemented and tested script includes and business rules.
- Fully configured and documented integrations in IntegrationHub.
- Technical documentation of developed logic and data flows.
- Completed update sets ready for deployment to production.
- **Lessons learned/best practices:**
- Encapsulate reusable logic in script includes instead of duplicating it across multiple business rules.
- Prefer asynchronous business rules for long-running operations to avoid blocking the user experience.
- Use Flow Designer over the classic Workflow Editor for new automations.
SAP S/4 HANA O2C Process Consultant (m/f/d)
- Establishment of a future O2C standard process in S/4 HANA for a retail customer with a focus on O2C integration and planned handling of the merchandise management system
- The existing merchandise management system for trade goods will still be used for all logistics processes and is out of scope.
- Requirements definition for interfaces
- Process definition and harmonization: Establish company-wide standard processes in S/4 and in O2C process integration for the areas/entities involved (B2C, B2B, B2G)
- O2C integration: Definition of the level of integration of third-party systems:
- Best possible compliance with legal reporting and documentation obligations
- S/4 as the leading system for executing intercompany transactions
- Billing flow and invoicing
- Price conditions
- Rebates
- Contracts
What should be done for these topics during the Explore phase?
- Preparation and facilitation of Fit To Standard workshops (including building a prototype in the sandbox system for the workshops)
- Documentation of the results of the Fit To Standard workshops in a BPML up to level 5
- Documentation of gaps/requirements
- Process design and documentation of functional concepts (Confluence + Signavio)
Frontend Development Consulting for the Extension of the Ad Manager
The client runs the Ad Manager, a self-service portal for business customers to book and manage advertising products on the GMX and WEB.DE email portals. The Ad Manager is already live and serves as the central platform for campaign management in the B2B sector. There is currently a separate B2B portal called the trusted Dialog Manager, whose features are to be merged into the Ad Manager.
Project goal The goal is the technical and functional enhancement of the Ad Manager with features from the trusted Dialog Manager. In the first step, a unified login system will be implemented. Building on that, existing trusted Dialog features will be gradually migrated and become centrally available in the Ad Manager. Since the trusted Dialog Manager was not previously a self-service tool, this integration also significantly improves user-friendliness and accessibility. The focus of this call for tenders is especially on frontend development (Angular, CSS, HTML).
Scope of services
- Unified Login System: Integration of trusted Dialog features into the Ad Manager via a central authentication mechanism.
- Domain Overview Page: Development of an overview page with DKIM details, logo/avatar preview, and status information (active, inactive, ready for completion).
- Auth Code Creation: Development of a function to generate time-limited authentication codes for tagging test emails.
- Overlay Testmail Intro: Development of an overlay as a step-by-step guide for sending test emails.
- Software Design: Incorporating current Angular best practices to optimize the codebase in terms of structure, reusability, and maintainability.
P2P / Purchase to Pay / Procure to Pay Expert (m/f/d)
A company is looking for an experienced expert in P2P / Purchase to Pay / Procure to Pay to merge the IT finance systems of two entities. The goal of the project is to ensure smooth system integration and optimize processes.
In this role, the expert will work closely with relevant stakeholders to analyze requirements, develop solutions, and support the implementation.
Main tasks:
- Analyze the current IT finance systems of both entities
- Develop a strategy for system consolidation
- Optimize P2P processes
- Support implementation and integration
- Collaborate with internal teams and external partners
- Ensure compliance with finance and regulatory guidelines
Business Analyst for Digitalization in the Insurance Industry (m/f/d)
Typical tasks:
- Analyze existing insurance processes and identify digitalization potentials
- Gather and document business requirements together with business units
- Create solution concepts for digital transformation (including process modeling and cost-benefit analyses)
- Act as liaison between business and IT: translate requirements into technical concepts and support implementation
- Support project management in planning and implementing new digital solutions (agile methods like Scrum/Kanban)
Relevant tools & technologies: BPMN modeling tools (e.g. Visio, Signavio), requirements management (Jira, Confluence), knowledge of common insurance IT systems, MS Office
KPIs & metrics: adherence to project milestones and budgets, reduction of process cycle times, increase in customer satisfaction/user acceptance, reduction of manual efforts through automation
Challenges: aligning diverse stakeholders in the insurance environment (business units, IT, regulatory), integrating new digital solutions into existing legacy systems, dealing with regulatory requirements and data protection, change management and user adoption
Deliverables: comprehensive requirement documents and process models, developed business concepts and user stories for IT implementation, defined implementation roadmap, training materials for updated processes
Lessons learned: early involvement of all stakeholders facilitates the implementation of digitalization projects; iterative, agile approaches allow flexible adjustments; deep industry knowledge (products, regulations) is crucial to design viable digital solutions
Consultant for Process Management and Data Analysis (m/w/d)
A company is seeking support for a project aimed at transparently mapping the overall ordering process in the Portals area. The goal is to combine relevant data sources from order to activation to enable a holistic view of the end-to-end process. This should facilitate the identification of process deviations and optimization potentials.
Key project milestones include connecting the required data sources, building self-service reports, and implementing automated alerts for deviations in the process flow. The challenge lies in the technical and professional integration of heterogeneous systems and data flows to ensure consistent monitoring and control of the ordering process.
- Analysis and documentation of requirements in the Omnichannel area using requirements management tools and structured collection methods
- Professional and technical analysis of existing data sources and ETL processes using database tools
- Recording and evaluation of existing interfaces between source and target systems based on technical documentation
- Consulting on technical integration of defined data sources into the Celonis environment considering the tools used (Celonis EMS, Data Pool and Data Push API)
- Creation of technical queries and representations for process visualization based on provided platform functions (Celonis PQL, Studio)
- Use of system-side functions for visualization and analysis of existing business processes (via Celonis Process Explorer)
- Professional consulting on technical interfaces, data provision and systemic requirements
Celonis Process Analyst (m/f/d)
The ProMi Squad (Process Mining) project aims to transparently map the entire order process in the portals area. Relevant data sources from order to activation are combined for this. A holistic view of the end-to-end process makes it possible to identify process deviations and optimization potential. Key milestones of the project are connecting the required data sources, building self-service reports, and implementing automated alerts for process deviations. The challenge lies in the technical and functional integration of heterogeneous systems and data flows to ensure consistent monitoring and control of the ordering process.
⸻
Service Description
- Analysis and documentation of requirements in the omnichannel area using requirements management tools and structured elicitation methods
- Functional and technical analysis of existing data sources and ETL processes using database tools
- Capturing and evaluating existing interfaces between source and target systems based on technical documentation
- Consulting on the technical integration of defined data sources into the Celonis environment, taking into account the used tools Celonis EMS, Data Pool, and Data Push API
- Creating technical queries and visualizations for process mapping based on the platform features provided (Celonis PQL, Studio)
- Using system functions to visualize and analyze existing business processes (via the Celonis Process Explorer)
- Functional consulting on technical interfaces, data provisioning, and system prerequisites
(Senior) Cloud Data Engineer (m/f/d) with focus on Azure
Design and development of a modern data platform in the Azure Cloud for an e-commerce company. Implementation of scalable data pipelines and a lakehouse architecture.
- **Typical tasks:**
- Designing and implementing ETL/ELT processes with Azure Data Factory/Databricks.
- Building and managing the data infrastructure (Data Lake, Synapse).
- Developing data models and ensuring data quality.
- Automating deployments using IaC (Terraform).
- Performance tuning and coordinating with stakeholders.
- **Relevant technologies, tools & methods:**
- Azure Data Factory, Synapse, Databricks, Data Lake Storage.
- Apache Spark, Delta Lake.
- Python (PySpark), SQL.
- Terraform, Azure DevOps.
- **Typical KPIs & success metrics:**
- Data latency, pipeline uptime (>99.9%), query performance, cost efficiency.
- **Key challenges & risks:**
- High data volumes, GDPR compliance, avoiding data silos.
- **Deliverables:**
- Production-ready data pipelines, structured data lake/warehouse, IaC scripts, technical documentation.
Technical Editor (m/f/d)
A company is looking for an experienced Technical Editor responsible for creating and managing data sheets, product brochures, and catalogs.
These documents are crucial for sales, legally binding, and part of internal quality assurance. The product brochures showcase the key product features and customer benefits, while the data sheets contain detailed specifications.
The role includes independently managing and overseeing all correction and review processes until final approval, as well as ensuring the defined quality and release processes according to company guidelines. In addition, filing the final data in the relevant systems such as the Promo Office database, PDM, and internet CMS is required.
- Creation of data sheets, product brochures, and catalogs according to specifications.
- Preparation of data for print production and ISO-compliant archiving in the product management system.
- Management of versioned documents for print production and online publication.
- Ensuring the defined quality and release processes.
- Filing the final data in the relevant systems.
Technical Draftsman / Technical Product Designer / Technician (m/f/d)
On behalf of a leading medical technology company, an experienced technical draftsman or product designer is sought for creating and maintaining technical documentation and design drawings.
- **Typical tasks:**
- Creating standardized 2D manufacturing drawings and 3D models of parts and assemblies using CAD software.
- Detailing and dimensioning designs considering form and position tolerances.
- Creating and managing bills of materials and technical documents in the PDM/PLM system (e.g. SAP ECTR).
- Implementing change orders on existing drawings and documentation.
- Close collaboration with the development and manufacturing departments to ensure producibility.
- **Relevant technologies, tools or methods:**
- CAD systems: Siemens NX, SolidWorks, CATIA V5, Autodesk Inventor (depending on client system)
- PDM/PLM systems: SAP ECTR, Teamcenter, Windchill
- Standards: Sound knowledge of relevant ISO and DIN standards for technical drawings, especially in a regulated environment.
- ERP systems: SAP S/4HANA
- **Typical KPIs or success metrics:**
- On-time delivery of drawings and documents.
- Error rate in technical documentation (number of required correction loops).
- Compliance with internal and external design and documentation standards.
- Efficiency in implementing changes (throughput time).
- **Special challenges, risks or specifics:**
- High demands on accuracy and completeness of documentation due to strict regulatory requirements in medical technology (MDR).
- Comprehensive traceability of changes (version control).
- Complexity of the parts to be designed (e.g. freeform surfaces, complex assemblies).
- Close coordination with various stakeholders (development, procurement, quality assurance, manufacturing).
- **Specific deliverables:**
- Approval-ready 2D manufacturing drawings and 3D CAD models.
- Complete and released bills of materials in the ERP system.
- Updated technical product documentation.
- Change logs.
- **Lessons learned/best practices:**
- A clear and standardized template management speeds up the creation process significantly.
- Regular alignment meetings with manufacturing can prevent costly errors early on.
- Careful maintenance of master data in the PDM/PLM system is the basis for efficient collaboration.
TECH Senior Project Manager (m/w/d) (9685)
Project description
As part of implementing and optimizing the tool **Multi Domain Orchestration and Inventory (MDOI)** in the transport mobile network area (B2X), the focus is on planning, building, commissioning, managing, and optimizing several thousand devices for the fixed and mobile network. The application enables the selection and configuration of suitable devices and technologies and their efficient deployment for maximum network coverage and customer satisfaction. Efficient management of these projects and processes while increasing automation requires the use of the MDOI software solution.
Project scope without personal reference
- IT Project Management: creating software rollout and migration plans for the application's bi-monthly releases of MDOI, based on Blueplanet, considering all relevant dependencies using JIRA and stakeholder management
- Design Management: planning and creating all relevant designs and reviewing them in the Multi Domain Orchestration and Inventory (MDOI) tool for the Transport Networks area, as an implementation description of the requirements using JIRA and Confluence
- Stakeholder Management: developing and implementing communication measures for software changes based on the created designs, checking if the requirements are fully covered by the designs, including creating management documentation using Microsoft Outlook, Microsoft Teams and JIRA
Process and consulting for Asset PnL (m/f/d)
We are looking for an experienced consultant for a process and project initiative in the area of Asset P&L (Profit and Loss) at a leading international financial services provider.
- Typical areas of responsibility in this role:**
- Analyze and document existing end-to-end P&L processes for various asset classes (e.g. equities, fixed income, derivatives).
- Identify weaknesses, risks and inefficiencies in data collection, processing and reporting.
- Design and conceptualize optimized target processes for P&L calculation and attribution.
- Create functional specifications and business requirements for adapting or introducing IT systems (e.g. P&L engines, data warehouses).
- Manage the implementation of new processes and tools, including milestone planning, stakeholder management and test coordination.
- Develop control mechanisms to ensure data quality and consistency.
- Prepare training materials and conduct workshops for business areas (trading, controlling, risk).
- Relevant technologies, tools or methods:**
- Advanced Analytics: MS Excel (Pivot, Power Query, VBA), SQL.
- Business Intelligence: Tableau, Power BI, Qlik.
- Project Management: Jira, Confluence, MS Project.
- ERP/Finance Systems: SAP FI/CO, Oracle Financials, or industry-specific asset management platforms.
- Methods: Business Process Model and Notation (BPMN 2.0), agile project management (Scrum/Kanban).
- Typical KPIs or success metrics:**
- Reduction in P&L creation time (cycle time): target >25% efficiency improvement.
- Decrease in manual correction entries: target >50% reduction through process automation.
- Data quality index: increase "first-time-right" rate in data intake to >99%.
- Efficiency ratio (cost-to-income): demonstrate a positive contribution to lowering the ratio.
- User adoption rate: acceptance of new processes/tools in the business area >80% after 3 months.
- Key challenges, risks or specifics:**
- Heterogeneous system landscapes and inconsistent data sources (data silos).
- High complexity of financial products and valuation models.
- Resistance to process changes in business areas (change management).
- Ensuring compliance with regulatory requirements (e.g. IFRS 9, BCBS 239).
- Time- and budget-critical implementation during ongoing operations.
- Concrete deliverables:**
- Milestone 1: Completed as-is analysis and process documentation.
- Deliverable 1: Detailed analysis report including risk assessment.
- Milestone 2: Finalized target concept and business requirements document.
- Deliverable 2: Implementation roadmap and project plan.
- Milestone 3: Successful user acceptance test (UAT) of the new process/tool.
- Deliverable 3: Acceptance protocols, training materials and project closure report.
ABB control system specialist (m/f/d)
For a project in the power plant environment, a freelance specialist is urgently needed for the migration and adaptation of the ABB 800xA control system.
- Typical tasks in this role:**
- Implementation of programming and commissioning with the ABB 800xA process control system.
- Migration of existing control system logic to the new system version, including adaptation of controllers and I/O modules.
- Creation and adjustment of process graphics, user interfaces and alarm management configurations.
- Performing system tests, error analysis and performance optimizations to ensure plant availability and controllability.
- Technical support for operational staff during commissioning and ramp-up phases.
- Creation and maintenance of technical documentation (functional diagrams, configuration descriptions, test protocols).
- Close collaboration with process engineering, electrical engineering and the plant operator.
- Relevant technologies, tools or methods:**
- Control system: ABB Ability™ System 800xA (including AC 800M controller, Information Management, Batch Control).
- Engineering tools: Control Builder M, Process Graphics Migration Tool, Bulk Data Manager.
- Fieldbuses: PROFIBUS, Foundation Fieldbus, Modbus.
- Virtualization: VMware, Hyper-V for test and development environments.
- Databases: Knowledge of SQL for analyzing historical data (e.g., 800xA History).
- Familiarity with relevant standards for process and power plant engineering (e.g., IEC 61508, IEC 61511).
- Typical KPIs or success metrics:**
- Migration speed: Number of migrated system components/functions per week/month.
- System availability: Control system uptime after migration > 99.9%.
- Commissioning error rate: Number of critical software bugs after go-live < 5.
- Test coverage: Percentage of successfully executed and documented test cases > 95%.
- Adherence to project schedule: Completion of migration and commissioning by the defined deadline.
- Operator acceptance: Positive feedback from operational staff on the new system environment.
- Special challenges, risks or specifics:**
- Migration during ongoing operation ("brownfield") with minimal downtime.
- Ensuring compatibility between old and new system components (hardware/software).
- High complexity of process logic in power plants (e.g., boiler control, turbine regulation).
- Risk of cybersecurity vulnerabilities in networked control systems (e.g., CVEs for 800xA).
- Management of interfaces to third-party systems (e.g., MES, ERP).
- Need for intensive and precise collaboration between control technology, process engineering and operations.
- Concrete deliverables:**
- Migrated and operational control logic on the target system.
- Fully tested and customer-approved process graphics and user interfaces.
- Acceptance protocols for Factory Acceptance Test (FAT) and Site Acceptance Test (SAT).
- Updated technical plant documentation.
- Final migration report with lessons learned.
- Trained operational staff.
LibreOffice Extensions Developer (m/f/d)
- Participate in the software development process in the area of process automation and word processing
- 3rd-level support
- Collaborate on the analysis of software requirements in an agile development environment
Electrical Commissioning Engineer (m/f/d)
A company is seeking an experienced Electrical Commissioning Engineer to support an industrial/utility project in Narva, Estonia. The role involves acting as the first point of contact on-site for electrical commissioning issues, reviewing complex documentation, and resolving design and installation challenges, particularly from third-party packages.
The engineer will evaluate faults, propose solutions, and defend the client's position when necessary.
Clear communication with stakeholders and independent client-side representation are key aspects of this role.
- Act as the first point of contact on-site for electrical commissioning issues.
- Review and navigate complex documentation related to electrical systems.
- Identify and resolve design and installation issues, especially from third-party packages.
- Handle MCCs, generic point lists, and interface mismatches.
- Evaluate responsibility for faults: If blame is justified → propose and implement a solution. If blame is unjustified → defend the client's position.
- Represent and communicate problems clearly to relevant stakeholders.
IT Consultant for Business Intelligence Migration (m/f/d)
In the context of advancing the reporting and analysis capabilities in Business Continuity Management (BCM), the existing BI landscape is being migrated from Tableau to Microsoft Power BI. The goal is to build a future-proof, scalable data warehouse that provides a consolidated data foundation for company-wide analyses. At the same time, existing reporting functions and automations in the standard software HiScout should be analyzed and adapted to new requirements.
- **Consulting**: Advising on the architecture and setup of a data warehouse based on Microsoft technologies (SQL Server, Power BI)
- **Migration**: Assisting with the migration of existing reports and dashboards from Tableau to Power BI
- **Data Analysis**: Analyzing existing data sources and designing suitable ETL processes
- **Automation**: Connecting and automating data sources
- **Requirements Analysis**: Conducting requirements analyses and creating technical designs for reporting adjustments in HiScout
- **Reporting**: Implementing and testing reporting adjustments in HiScout
- **Documentation**: Quality assurance and documentation of the work performed
- **Training**: Advising on creating training materials and knowledge transfer to internal teams
Network and Project Manager (m/w/d)
A company is looking for an experienced network and project manager with expertise in connecting devices and their interfaces, as well as solid knowledge of modern networking technologies. The goal of the project is to optimize and further develop network solutions, especially in the area of Enterprise WLAN and RADIUS/EAP-TLS. The candidate will take on a key role in project and team management, preferably in an agile environment, and ensure cross-team coordination.
- Develop and implement solutions for connecting devices and their interfaces (HTTP/REST)
- Optimize and manage Enterprise WLAN/RADIUS/EAP-TLS networks
- Lead and manage projects and teams, preferably in an agile environment
- Coordinate between various teams and stakeholders
- Apply and advance modern networking technologies such as IEEE 802.11/WiFi
Creative POS Designer (m/f/d)
A company is looking for a creative POS designer who develops and implements innovative ideas for hospitality spaces.
The goal of the project is to increase visibility and brand presence through creative POS solutions.
The focus is on developing and visualizing new concepts that comply with CI/CD guidelines and market standards.
The role requires close collaboration with a large field sales team as well as small agencies and workshops.
- Develop new POS ideas for hospitality spaces (e.g., back counters, bar solutions, illuminated logos, displays)
- Visualize and present creative approaches
- Collaborate closely with the field team (80 people in sales)
- Support POS marketing with a strong focus on visibility and brand presence
- Execute projects in line with CI/CD guidelines and market standards
- Work with small agencies or workshops for implementation
[9689] TECH Data Warehousing Consultant (m/f/d)
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- Create and expand database reports in Tableau for daily reporting
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- Continuously optimize and establish the data management process and data quality for future projects
New
Specialist for IT Test Strategy & Governance (m/f/d)
A company is looking for an experienced specialist for IT test strategy and governance who ensures compliance with IT test policy requirements and drives the further development of the framework for IT test governance. The goal of the project is to optimize IT test governance by defining and assessing maturity levels and collecting KPIs across all test types. The specialist will also advance the test policy and service portfolio.
Main tasks:
- Reviewing compliance with IT test policy requirements
- Defining and assessing maturity levels (including measurement points)
- Collecting KPIs across all test types, including test automation
- Further developing the framework for IT test governance, especially the test policy
- Advancing the IT test governance service portfolio
Construction Manager Process Control / Electrical Engineering (m/f/d)
A company is looking for a specialist construction manager in electrical engineering and a specialist construction manager in process control (Siemens T3000) for a challenging project. The goal of the project is the technical monitoring and management of the process control interfaces of the existing plant during the integration of the new system, and to ensure quality and contractual compliance during the construction and commissioning phases.
The role requires intensive coordination and oversight of interfaces with construction planning due to the size of the project. The construction manager will work closely with process control engineers, planners, experts, and contractors to ensure successful project implementation.
Main responsibilities:
- Technical monitoring of the process control interfaces of the existing plant during the integration of the new system
- Technical management of process control engineers, planners, experts, and contractors
- Preparation of specialized and project-phase specific documents
- Participation in project meetings and negotiations
- Technical management of quality assurance and quality control during the construction and commissioning phases
- Advising on process control commissioning
- Technical coordination with design engineers on quality monitoring tasks
- Monitoring contractual compliance and conducting quality inspections
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Frontend developer to HR platform with Angular experience
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ServiceNow Middlelayer Developer (m/f/d)
Industry
Information Technology (IT)
Area
Information Technology (IT)
Project info
- Period21.07.2025 - 21.10.2025
- Capacityfrom 90%
- Daily rate760 - 1000€
- LocationCologne, Germany
- Languages
- German(Native),
- English(Advanced)
- German
- Remote10 - 30%
Description
For the further development of a complex ServiceNow platform, a developer specialized in the middle layer is sought. The focus is on implementing business logic, integrations, and processing data between the frontend and backend systems.
Typical responsibilities:
Designing and developing server-side business logic in ServiceNow using business rules, script includes, and workflows.
Designing, implementing, and maintaining REST- and SOAP-based integrations with third-party systems (e.g., SAP, Jira, HR systems) via IntegrationHub or custom scripts.
Developing and optimizing data flows and transformations within the platform.
Analyzing performance and optimizing server-side scripts and database interactions.
Ensuring platform stability and security through robust, error-resistant coding.
Relevant technologies, tools, or methods:
ServiceNow platform: in-depth knowledge of the Glide API (GlideRecord, GlideSystem), server-side scripting (JavaScript ES5).
Integrations: IntegrationHub (spokes), REST/SOAP API Explorer, JSON, XML.
Automation: Flow Designer, Workflow Editor.
Development tools: ServiceNow Studio, VS Code with ServiceNow plugins.
Methodology: Agile (Scrum), use of update sets and application scopes for deployment.
Typical KPIs or success metrics:
Transaction response times for critical middle layer processes.
Error rate for API calls and integrations (< 1%).
Success rate of automated workflows.
Code complexity (e.g., measured via SonarQube integration).
Adoption rate of new features enabled by the middle layer.
Key challenges, risks, or specifics:
Complexity of dependencies between different ServiceNow modules and external systems.
Ensuring scalability under high transaction volumes.
Debugging asynchronous processes and integrations.
Adhering to ServiceNow best practices to keep the platform upgradeable ("out-of-the-box" vs. customizing).
Specific deliverables:
Implemented and tested script includes and business rules.
Fully configured and documented integrations in IntegrationHub.
Technical documentation of developed logic and data flows.
Completed update sets ready for deployment to production.
Lessons learned/best practices:
Encapsulate reusable logic in script includes instead of duplicating it across multiple business rules.
Prefer asynchronous business rules for long-running operations to avoid blocking the user experience.
Use Flow Designer over the classic Workflow Editor for new automations.
Requirements
- Several years of experience developing on the ServiceNow platform.
- Proven expertise in server-side JavaScript and the ServiceNow API.
- Solid experience connecting third-party systems via REST/SOAP.
- Must-haves: ServiceNow Certified Application Developer (CAD) certification, analytical thinking, independent and precise work style.
- Nice-to-haves: experience with ServiceNow IntegrationHub, knowledge of IT Service Management (ITSM) or other ServiceNow modules (ITOM, HRSD), experience with performance analysis tools.
- Personal traits: problem-solving mindset, good communication skills to collaborate with architects and frontend developers, attention to detail.
English
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